eLearning Course Catalog
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Technical & Operator Courses

Corrosion Control Theory & Treatment Certificate Program
Explore this NEW certificate program series!
These eLearning courses, taken separately or together, provide an in-depth review of corrosion control theory tailored to the needs of water systems. The certificate program then navigates the steps to help utilities implement a successful corrosion control evaluation program.
Approved for Operator CEUs in Texas. Texas30x29
Controlling Non-revenue Water in Water Utilities
5-course self-paced certificate program
NEW for 2023! By completing these five self-paced eLearning courses, water utility staff will gain a foundation of useful knowledge to assist their efforts in effectively managing Non-revenue water in their system.
Approved for Operator CEUs in Texas. Texas30x29
How Water Works (EL310)
1.5 hours self-paced
Introduces the overall basics of how water moves from source to tap. Ideal for beginners. 
Contaminants of Concern: PFAS (EL306)
1 hour self-paced
An introduction to PFAS, its occurrence and formation, including what makes them the ‘forever chemical’, and explains EPA’s integrated approach to PFAS in water systems. New Course!
Water Treatment Operator Levels 1-3
5 weeks Instructor-Led eLearning
Please scroll down to Instructor Led eLearning below for full details on our multi-week WTO program!
Approved for Operator CEUs in Texas. Texas30x29
Flushing, Disinfection, and Bacteriological Testing (EL211)
2 hours self-paced | $90 member
Covers new main installations, proper flushing techniques, disinfection procedures, and bacteriological testing.
Approved for Operator CEUs in Texas. Texas30x29
Optimizing Performance and Accessing Funding to Improve Small Systems (EL308)
2 hours self-paced
A proven, self-assessment method to identify an area of improvement in your system that might be eligible for USDA funding!
Drought Preparedness and Response: Developing a Water Shortage Plan (EL297)
3 hours self-paced
Demonstrates a seven-step planning process designed to assist water suppliers facing water shortages.
Corrosion Course 1: Corrosion Control Theory & Treatment Options (EL285)
Part of a NEW four-part series!
Detailed explanation of key features of corrosion control theory and the corrosion behavior of lead, copper, iron, galvanized iron, brass, and leaded solder.
Approved for Operator CEUs in Texas. Texas30x29
Corrosion Course 2: Assessing Need for a Corrosion Control Evaluation (EL286)
Part of a NEW four-part series!
Course 2 explores data & analytical techniques to evaluate corrosion control practice and recognize when additional evaluation is needed.
Approved for Operator CEUs in Texas. Texas30x29
Corrosion Course 3: Performing a Corrosion Control Evaluation (EL287)
Part of a NEW four-part series!
Desktop and demonstration studies for evaluating changes in corrosion control treatment.
Approved for Operator CEUs in Texas. Texas30x29
Predicting Contaminant Removal in Activated Carbon Systems: The Basics, Available Models, and Their Use (EL278)
2 hours self-paced
This course covers adsorption fundamentals and models you can use to optimize performance of a granular activated carbon system.
Water Compliance and Enforcement (EL252)
2 hours self-paced
Identify the key obligations needed to ensure compliance with water regulations.
Membrane Processes - 2021 (EL229)
2 hours self-paced
This course provides a basic understanding of membranes and their use in the treatment of water & wastewater.
Basic Math I and Chemistry I - Recently revised course! (EL228)
2 hours self-paced
The basics of math and chemistry are taught for a better understanding in treating water.
Approved for Operator CEUs in Texas. Texas30x29
Backflow 1: Prevention and Cross-Connection Control (EL227)
2 hours self-paced
An introduction to backflow and cross connection impacts to water quality, including cross connection prevention programs.
Approved for Operator CEUs in Texas. Texas30x29
Assessing Non-revenue Water with the AWWA Water Audit Method (EL311)
2 hours self-paced
NEW Course! Explains what Non-Revenue Water is, how it occurs, and what its impacts are to the water utility and its customers. The first course in an upcoming 5-part certificate program titled Controlling Non-revenue Water in Water Utilities.
All 5 courses in series approved for Operator CEUs in Texas. Texas30x29
Accurate Metering of Water Production Flows (EL312)
1 hour self-paced
NEW Course! Learn to effectively manage production flowmeters to produce accurate production data. Course 2 in a 5-part series on Controlling Non-revenue Water in Water Utilities.
Approved for Operator CEUs in Texas. Texas30x29
Effective Leakage and Pressure Management (EL313)
2 hours self-paced
NEW Course! It is critical that water utilities control leakage in their water distribution systems and this course provides detailed guidance on this activity. Course 3 in a 5-part series on Controlling Non-revenue Water in Water Utilities.
Customer Metering and Billing Operations for Optimized Revenue Capture (EL314)
2 hour self-paced
NEW! Inefficient metering and billing can result in Apparent Losses. This course covers the latest in technology and best practices. Course 4 in the series on Controlling Non-revenue Water in Water Utilities.
Sustaining the Non-Revenue Water Management Program (EL315)
1 hour self-paced
NEW! Keep your Non-revenue Water management program going! Course 5 in the series on Controlling Non-revenue Water in Water Utilities.
Sewer Collection Piping Systems and Appurtenances (EL209)
2 hours self-paced
Learn the various types of pipe used in the sanitary sewer system and appropriate pipe applications.
Approved for Operator CEUs in Texas. Texas30x29
Fire Hydrant Basics for Pressurized  Water Systems (EL208)
1 hour self-paced
Introduces two common types of hydrants and how each is utilized.
Approved for Operator CEUs in Texas. Texas30x29
Revised Total Coliform Rule - 2021 (EL178)
4 hours self-paced
Under the Revised Total Coliform Rule (RTCR), systems are required to conduct a system assessment if monitoring results indicate vulnerability.
Water Supplies and Demand Management (EL155)
5 hours self-paced
This course describes various surface and groundwater sources, the limits for each and the methods to find them.
Introduction to EPANET and Example Applications (EL303)
2 hours self-paced
EPANET is a software application used throughout the world to model water distribution systems. This course provides a tutorial.

 

Risk, Emergency, & Cybersecurity Topic Courses

Risk & Resilience Certificate Program - 5 course package!
Includes all five courses at a discount - EL265
This certificate program is intended to help utilities and consultants working with utilities to apply sound risk and resilience management strategies that will facilitate compliance with AWIA.
Security Practices for Operations and Management (EL261)
1 hour self-paced
How water and wastewater utility participants can integrate security and preparedness into the culture of their organization.
Approved for Operator CEUs in Texas. Texas30x29
Risk and Resilience of Water and Wastewater Systems (EL262)
4 hours self-paced
Learn how to improve resilience at any utility, as well as support the statutory mandate for community water systems described in America’s Water Infrastructure Act (AWIA) of 2018
Approved for Operator CEUs in Texas. Texas30x29
Emergency Planning (EL263)
2 hours self-paced
This course provides an overview of emergency preparedness, response planning, ANSI/AWWA G440 Emergency Preparedness Practices and M19 Emergency Planning for Water and Wastewater Utilities.
Approved for Operator CEUs in Texas. Texas30x29
Cybersecurity in the Water Sector (EL264)
2 hours self-paced
Water sector cybersecurity risk management training to the water sector, along with an introduction to the AWWA Water Sector Cybersecurity Risk Management Tool.
New FREE Course! Water Sector Resource Typing Guidance and Implementation Toolkit (EL305)
1 hour self-paced
Resource typing, or “identifying and typing resources” in the preparedness phase, is a foundation of effective resource management for requesting or providing mutual aid and assistance. This FREE course shows you how. 
Free Course: Facilitating Compliance with America's Water Infrastructure Act (EL260)
1 hour self-paced
Defines the AWIA requirements for community water systems and introduces applicable standards and resources available.
Approved for Operator CEUs in Texas. Texas30x29

Management Courses

Facilitation Fundamentals for Public Service Leaders Certificate Program - 4 course package!
Purchase separately or as a package
Leaders are called upon daily to foster collaboration. Gain tools to conduct meetings with staff, customers, and stakeholders for groups small and large, online or in person.
Situational Facilitation and Leadership
2 hours self-paced
Explore various participant roles in different types of meetings. Learn to assess meeting needs and participant expectations.
Introduction to the Utility (EL148)
5 hours self-paced
In preparation for a career in utility management, this course will introduce you to utility operations as a whole, focusing on water and sewer systems.
Basic Supervision (EL149)
5 hours self-paced
The course includes a look at basic supervision, roles of the supervisor, and supervisory functions.
Management Responsibilities (EL151)
5 hours self-paced
This course teaches key management functions and how to work with a governing board. Stakeholders, business objectives, staff needs, and many other considerations for successful management are addressed.
Management Styles (EL152)
5 hours self-paced
What is your management style? Uncover different management styles and discover how utility supervisors can develop this skill set to improve productivity while reducing public risk.
Establishing Leadership in the Organization (EL156)
5 hours self-paced
This course will outline what leadership is, how it is manifested, and how leaders help their organization.
Planning the Utility (EL157)
4 hours self-paced
This course outlines the different types of plans that utilities may use and why having a vision for your utility is important.
Building the Utility (EL158)
4 hours self-paced
This course outlines how capital projects are constructed. It provides you with tools to select a design consultant.
Financing the Utility (EL159)
5 hours self-paced
This course will outline the financing of utilities, including user fees, capital funding, impacts, borrowing options and financial statements.
Infrastructure Management Certificate Program (EL174)
Package of 6 courses - over 30 hours of utility management instruction!
This series of six courses is designed for entry level utility managers. 
Management & Supervision Certificate Program(EL153)
Package of 4 courses - over 20 hours of utility management instruction!
This series of four courses is designed for any employer embarking on a role in utility staff supervision.
Stormwater Best Practices for Rural Communities (EL309)
2 hours self-paced
Explore Stormwater Management goals, practice, tools and challenges specific to rural communities.
Physical Infrastructure Management Program (EL154)
5 hours self-paced
Teaches basic utility processes (water & wastewater treatment, water distribution, sewer collections), and the assets incorporated for each.

Instructor-Led eLearning Courses

Instructor Led Courses

Facilitated online Water Treatment Operator courses provide participants with feedback, graded assignments, and discussion. While coursework has a completion window, the format remains ideal for adult learners needing a flexible schedule. Topics include treatment processes, compliance, supervision, laboratory, SCADA, management & maintenance systems.
 
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Water Treatment Operator Level 1
2024 dates now available - Instructor Led eLearning
Build necessary skills while learning how to prepare for the certification test. This course introduces the basic functions and responsibilities of Level 1 operators, as well as water treatment processes, their uses, characteristics, sizing, and calculations and analyses of these processes. Level 1 often sells-out, register early!
WTO1 Approved for Operator CEUs in Texas. Texas30x29
Water Treatment Operator Level 2
2024 dates now available! - Instructor Led eLearning
Learn concepts and practices about conventional water treatment processes, membrane/UV processes, and basic laboratory and sampling skills. Gain an in-depth understanding of surface water treatment, groundwater treatment, and the particular parameters that dictate the successful treatment of both sources.
WTO2 Approved for Operator CEUs in Texas. Texas30x29
Water Treatment Operator Level 3
2024 dates now available! - Instructor Led eLearning
This course offers a unique combination of advanced process troubleshooting knowledge and introductory preparation for supervisory responsibilities. Also, this course will also help you learn how to manage employees and the legal obligations for regulatory compliance.

Annual eLearning Subscriptions

Interested in multiple learning opportunities? Learn more about AWWA's annual subscriptions.


FAQs, Technology Requirements, & Continuing Education

Please see our Frequently Asked Questions tab for details on Certificates of Completion, technology requirements and other general course information. For continuing education, please note that every state and each license is different and you must be familiar with your own state's guidelines prior to registering for any program. An AWWA Certificate of Completion does not imply that your state will award you credit. Learn more about AWWA Certificates of Completion.


Certificate Programs

Purchase a package of related content at a discounted price!

Controlling Non-revenue Water in Water Utilities

This five-course eLearning series provides best practice tools, methods, and guidance to water utilities on non-revenue water management, including the use of the AWWA Free Water Audit Software.

AWWA Utility Risk & Resilience Certificate Program 

This certificate program will provide a foundation for supporting water utilities in the development of an all-hazards approach to risk and resilience management. 

AWWA/ASDWA Corrosion Control Certificate Program 

Four eLearning courses will provide an depth corrosion control theory tailored to the needs of water systems. Course 4 will apply to the LCRR. 

Facilitation Fundamentals for Public Service Leaders Certificate Program 

Effective Meetings Start Here! The self-paced Facilitation Fundamentals for Public Service Leaders eLearning Certificate Program includes four courses designed to help you build capacity in your team while making your meetings more productive and engaging. 

Management & Supervision Certificate Program (EL153)

There are 4  courses included: Introduction to the Utility eLearning Course, Basic Supervision eLearning Course, Management Responsibilities eLearning Course, and Management Styles eLearning Course.

 

Utility Management Certificate Program (EL175)

With 8 courses and over 50 hours of educational program, this Certificate Program includes the following ten courses designed by your peers in 2016: EL149: Basic Supervision EL150: Hiring Employees & Rules EL151: Management Responsibilities EL152: Management Styles EL154: Physical Infrastructure Management EL155: Water Supplies & Demand Management EL156: Establishing Leadership in the Organization EL157: Planning the Utility EL158: Building the Utility EL159: Financing the Utility.

Infrastructure Management Certificate Program 

There are 6 courses included: Physical Infrastructure, Water Supplies & Demand, Establishing Leadership in the Organization, Planning the Utility, Building the Utility, Financing the Utility.