How do I register for an eLearning course?
It is imperitive that the student be registered under their own AWWA account. DO NOT register one indivdual under another's account - doing so will void all completion and certificates. Add the desired course to cart, and checkout. You will be required to login - be sure to use the correct account. Contact email@example.com for login assistance if needed.
When the transaction is complete, an email receipt will be sent to you giving details about where to login on the website so you may begin your course(s) immediately. You will need to read and agree to the User Agreement terms before you will be allowed to begin any course.
What is a self-paced course?
Self-paced courses are delivered exclusively online, and progress is driven solely by the student. This format allows the student to move through course content at his/her own pace, taking into consideration the individual’s knowledge level and capacity. Self-paced courses can be completed anytime during a 90-day period after registration. These courses may include presentations, pre-recorded audio, supporting articles, online learning activities, videos, quizzes and evaluations. View AWWA's full list of courses here
What is an instructor-led course?
Instructor-led courses are delivered exclusively online with some pacing, interaction and direction provided by a facilitator. These courses are delivered at set times during the year and comprise pre-recorded presentations, online learning activities, videos, quizzes and evaluations. Recognized experts on a topic are available to regularly answer the students’ questions, grade homework and provide feedback on student progress via discussion boards and emails.
Will I earn Continuing Education Credits?
You may It is the individual's responsibility, before registering for any education program, to contact his/her licensing agency: 1. To confirm that the education program is acceptable for continuing education credit towards your particular license; and 2. To confirm what you need to submit for credit approval. You must contact your specific licensing agency for details. Learn More
Water Treatment Operator Certificate Program (WTO)
Do I have to take the Level 1 before I can take Level 2 or 3?
Yes. All courses within the water treatment programs (WTO) are sequential and build upon the previous course. This series of courses educates attendees on the basic concepts related to water treatment plant operators. The courses focus on the critical information operators need to protect public health, including job functions and responsibilities, regulations, and conventional and advanced water treatment processes and procedures. Taking these courses provides you with the information you need to pass the appropriate certification exam, gain employment, and/or advance your career within the water industry. This series takes into consideration the Association Board of Certification Need-to-Know Criteria for water treatment operators. The courses are designed to be taken in sequential order.
Where do I begin?
Step 1: All learners MUST create their own AWWA profile. AWWA courses are associated with individual learners. Registration for a course must be done through the learner’s profile, especially if the individual is claiming credit hours.
Step 2: Are you in need of continuing education units? If so, we recommend verifying which AWWA courses are approved in the state in which you require units. It is the learner’s responsibility to research their state-specific credit requirements.
AWWA submits many online courses to states for pre-approval and webinars based on the attendance demand. To find out which trainings are pre-approved in your state, please email Education Services and include your AWWA Customer # and Licensing Agency State.
What is the cancellation policy?
All eLearning courses, both self-paced and instructor-led, are non-refundable.
Alternative training options – If you have a training scenario that would benefit your organization/utility that is not listed here, please contact us at Education Services An example might be that you would like to purchase one of our courses to add to your Learning Management System (LMS), for ongoing on-site training.
Microsoft Internet Explorer versions 7 and higher: Compatible when set to accept cookies and the pop-up blockers are turned off.
Mozilla Firefox 1.5 or higher: Compatible when set to accept cookies and the pop-up blockers are turned off. Firefox is the recommended browser when using Apple/Mac operating systems.
Google Chrome v29: Compatible when set to accept cookies and the pop-up blockers are turned off.
Apple Safari: Compatible when set to accept cookies and the pop-up blockers are turned off, and you have Adobe Support installed or have the capability of installing on your Apple device, with version 10 or higher of Adobe Flashplayer. Mac Users: OS X 10.3 or later. Please note iPads do not currently allow Adobe Support to be downloaded onto the device and therefore are not compatible with many online courses.
If you are experiencing any technical difficulties playing your course and need assistance, we will happily assist you by phone between 8:00 a.m and 5:00 p.m. Mountain Time at 303.347.6204 or contact Education Services.
Customer Service Support
If you would like to register for a course or have customer service or billing questions, please contact customer service at 800.926.7337 (Option 1) or 1.303.794.7711, or email Customer Service.
Continuing Education Units
If you have any questions regarding CE Credits, email Education Services or call 800.926.7337.
Please read this agreement carefully prior to purchasing an online Course. Participants must agree to its terms on the honor code in order to participate in the program. This agreement describes the terms and conditions pursuant to which the American Water Works Association offers this service. Participants will be asked to accept the agreement in order to access a course(s). If you have any questions, contact Education Services.
Please read this agreement carefully prior to purchasing an eLearning course. Participants must agree to its terms on the honor code in order to participate in the program. This agreement describes the terms and conditions pursuant to which the American Water Works Association offers this service. Participants will be asked to accept the agreement in order to access a course(s). If you have any questions, contact Education Services.
The purpose of our courses is to provide you with a general overview of the subject matter covered and to help you comply with various state and local continuing education requirements. AWWA attempts to ensure that the information provided in its courses is accurate at the time of posting; however, standards of practice and regulatory requirements are constantly evolving and vary from jurisdiction to jurisdiction. Further, many of our courses may only discuss federal regulations. State and local regulations must also be observed, and they may be more stringent. It is your responsibility to make sure the most current federal, state and local regulations applicable to a particular project are being observed.
Certificate of Completion
A Certificate of Completion from AWWA indicates that the student has completed the requirements of this online course, which may include passing exams, completing required laboratory assignments, and spending the requisite amount of time in the course. A certificate from AWWA does not guarantee that a student possesses a minimum level of skills or knowledge regarding the subject matter.
You will have 90 days to complete a self-paced course(s) once the course has been started. Instructor-led courses have a set begin and end date with weekly assignments due that count towards course completion.
eLearning courses, both self-paced and instructor-led are non-refundable.
Continuing Education Units
You may be awarded AWWA CEUs/PDHs for this course by your licensing agency. AWWA grants CEUs for this course at a rate of 1 CEU for 10 contact hours. It is your responsibility, when taking any training program, to contact your licensing agency beforehand to confirm that the coursework:
- Meets all requirements so that you will be awarded continuing education credit towards your license by your licensing agency.
- Meets all requirements for certification.
AWWA makes no representations or warranties about the accuracy or suitability of any information or materials on this website; all such content is provided on an “as is” basis. TO THE EXTENT PERMITTED BY LAW, AWWA HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Liability
In no event shall AWWA be liable to you or any other person for damages that could be construed as arising out of this course, including lost profits or incidental, consequential, direct, indirect, special or punitive damages of any kind whether based upon negligence, contract, tort, strict liability, or any other theory. ANY LIABILITY OF AWWA SHALL BE LIMITED TO A REFUND TO YOU OF THE AMOUNT PAID TO AWWA WITH RESPECT TO THE COURSE.
All material contained on the AWWA online website is protected by copyright law. No portion of these materials may be reproduced or transmitted in any form by any means, electronic or mechanical, including photocopying, scanning, or by any information storage and retrieval system, without prior written permission from AWWA.
AWWA trusts in your integrity and expects you to be honest when taking an exam. You agree that only you will take the exams and complete required exercises and that you will not distribute or share exam questions or provide answers to other students enrolled in the course.
You may not disclose or share your password with others and you must agree to notify AWWA if you believe that someone has learned your passwords.