eLearning Courses

Learn Anytime, Anywhere with Online Courses

eLearning courses are one of the most efficient ways to learn - your schedule, your pace, your place. Created by water professionals, eLearning courses allow you to learn from the comfort of your own home or office. We offer both self-paced and instructor-led online courses on technical and leadership topics. Take individual courses, purchase an Annual Subscription, or enroll in a certificate program. Some states will approve eLearning courses for continuing education, please check with your agency. See FAQ's.


Latest Courses


NEW! Corrosion Control Theory & Treatment Options - EL285

First in a series!

This course presents an overview of internal corrosion control theory tailored to the needs of water systems.  Look for additional courses to be released in the coming months, for an entire AWWA Certificate Program.


NEW! Drought Preparedness and Response: Developing a Water Shortage Plan - EL297

Learn how to develop a Water Shortage Plan! With increasing threats such as climate change, population growth, and aging infrastructure, it is critical that utilities begin planning for water shortages. This eLearning course covers the steps towards creating a Drought Preparedness and Response plan. 


NEW! Situational Facilitation and Leadership

A new eLearning certificate series!

Four self-paced eLearning courses combine to give facilitators the tools they need to host effective, participatory meeting - both virtually and in-person. Courses may be purchased separately, or save 20% on the full Facilitation Fundamentals for Public Service Leaders Certificate Program.


Facilitating Compliance with America's Water Infrastructure Act – EL260

This complimentary course defines the AWIA requirements for water systems and introduces all utilities to the standards and resources designed to improve resiliency and manage risks for all-hazards. Course 1 of AWWA's Risk & Resilience 5-part certificate program.

Operators: Instructor Led Courses

Facilitated online courses in Water Treatment Operator and High Tech Operator provide participants with feedback, graded assignments, and discussion.

Inside a Course

Clear, accurate content. eLearning courses contain content created by water experts, presented in easy to follow modules with clear learning objectives.

Interactive content and assessments.Our courses engage the learner and in-module quizzes demonstrate when learning objectives are met.

Resources. Many of our courses build on AWWA Manuals and Standards and point the learner to the best additional resources.

Subscriptions are available – Over 15 online courses that you can access for 12 months. Learn More 

CE Credits – Some states will accept online courses for CE Credits. AWWA offers certificates of completion, please be sure to check with your agency prior to ordering a course. Learn More


Certificate Programs

Certificate Programs are bundles of courses that allow the learner to dive deeper into a specific topic. See our latest certificate programs below or in the full course catalog.

AWWA Utility Risk & Resilience Certificate Program 

This certificate program will provide a foundation for supporting water utilities in the development of an all-hazards approach to risk and resilience management. 

Customer Service Certificate Program 

This program provides your organization with the tools to complete on-site, face-to-face training on customer service for any number of employees. 

Infrastructure Management Certificate Program 

There are 6 courses included: Physical Infrastructure, Water Supplies & Demand, Establishing Leadership in the Organization, Planning the Utility, Building the Utility, Financing the Utility. 

What is a self-paced course?
Self-paced courses are delivered exclusively online, and progress is driven solely by the student. This format allows the student to move through course content at his/her own pace, taking into consideration the individual’s knowledge level and capacity. Self-paced courses can be completed anytime during a 90-day period after registration. These courses may include presentations, pre-recorded audio, supporting articles, online learning activities, videos, quizzes and evaluations. View AWWA's full list of courses here

What is an instructor-led course?
Instructor-led courses are delivered exclusively online with some pacing, interaction and direction provided by a facilitator. These courses are delivered at set times during the year and comprise pre-recorded presentations, online learning activities, videos, quizzes and evaluations. Recognized experts on a topic are available to regularly answer the students’ questions, grade homework and provide feedback on student progress via discussion boards and emails.

How do I register for an eLearning course?
Log into your AWWA profile by selecting LOGIN in the upper right corner of the screen. Once you're logged in, select eLearning Courses from the Events & Education menu. Find your course from the list, register and pay for your course.

When the transaction is complete, an email receipt will be sent to you giving details about where to login on the website so you may begin your course(s) immediately. You will need to read and agree to the User Agreement terms before you will be allowed to begin any course.

How does AWWA calculate CE Credits?
1.0 CEU = 10 Contact Hours. 1 Contact Hour = 60 minutes of instruction.

Will I earn Continuing Education Credits?
You may be awarded CEUs for AWWA trainings by your licensing agency. Please note that although AWWA may apply for approval, this does not guarantee that your agency will award you credit. It is the individual's responsibility, before registering for any education program, to contact his/her licensing agency: 1. To confirm that the education program is acceptable for continuing education credit towards your particular license; and 2. To confirm what you need to submit for credit approval. You must contact your specific licensing agency for details. Learn More

How do I view my transcripts and see the courses that I’ve registered for? 
You can login and view your account to manage your CEU credits and view approvals.

High Tech Operator Certificate Program (HTO)
Do I have to take Course 1 before I can take Course 2 or 3? 
No. All courses within the high tech operator programs (HTO) cover different topics or the same topics in more depth- knowledge, comprehension, application, analysis or evaluation. Each course has its own audience, and its selection is dependent on the experience and knowledge of the individual taking the course. The High-Tech Operator (HTO) series of courses educates attendees on the advanced concepts related to water treatment plant operators. The courses help attendees gain an understanding of SCADA Systems, CMMS, GIS, and GPS, as well as information management technologies, both server-based and Web-hosted. Courses may be taken in any order!

Water Treatment Operator Certificate Program (WTO)
Do I have to take the Level 1 before I can take Level 2 or 3? 
Yes. All courses within the water treatment programs (WTO) are sequential and build upon the previous course. This series of courses educates attendees on the basic concepts related to water treatment plant operators. The courses focus on the critical information operators need to protect public health, including job functions and responsibilities, regulations, and conventional and advanced water treatment processes and procedures. Taking these courses provides you with the information you need to pass the appropriate certification exam, gain employment, and/or advance your career within the water industry. This series takes into consideration the Association Board of Certification Need-to-Know Criteria for water treatment operators. The courses are designed to be taken in sequential order.

What is the ABC Need-To-Know Criteria?
The Water Treatment Operator courses take into consideration the Association of Boards of Certification Need-To-Know Criteria for Water Treatment Operators. The ABC conducts a job analysis of water treatment operators and the capabilities required to competently perform these job tasks. The results of this job analysis provide ABC with the foundation for the development of valid water treatment certification exams.

What is the Association of Boards of Certification?
The following is directly from the Association of Boards of Certification website:
“In 1972, water and wastewater industry leaders began conversations which developed the groundwork for an association to foster operator certification throughout North America. From those early discussions, the Association of Boards of Certification was born. Today, our Association includes almost 100 certifying authorities, representing more than 40 states, nine Canadian provinces as well as several international programs. These programs certify over 150,000 water and wastewater operators, laboratory analysis, plant maintenance technologists, biosolids land appliers and backflow prevention assembly testers.”

Where do I begin?

Step 1: All learners MUST create their own AWWA profile. AWWA courses are associated with individual learners. Registration for a course must be done through the learner’s profile, especially if the individual is claiming credit hours.

Step 2: Are you in need of continuing education units? If so, we recommend verifying which AWWA courses are approved in the state in which you require units. It is the learner’s responsibility to research their state-specific credit requirements.

AWWA submits many online courses to states for pre-approval and webinars based on the attendance demand. To find out which trainings are pre-approved in your state, please email Education Services and include your AWWA Customer # and Licensing Agency State.

Alternative training options – If you have a training scenario that would benefit your organization/utility that is not listed here, please contact us at Education Services An example might be that you would like to purchase one of our courses to add to your Learning Management System (LMS), for ongoing on-site training.

Compatible Browsers

  • Microsoft Internet Explorer versions 7 and higher: Compatible when set to accept cookies and the pop-up blockers are turned off.

  • Mozilla Firefox 1.5 or higher: Compatible when set to accept cookies and the pop-up blockers are turned off. Firefox is the recommended browser when using Apple/Mac operating systems.

  • Google Chrome v29: Compatible when set to accept cookies and the pop-up blockers are turned off.

  • Apple Safari: Compatible when set to accept cookies and the pop-up blockers are turned off, and you have Adobe Support installed or have the capability of installing on your Apple device, with version 10 or higher of Adobe Flashplayer. Mac Users: OS X 10.3 or later. Please note iPads do not currently allow Adobe Support to be downloaded onto the device and therefore are not compatible with many online courses.

Technical Support

If you are experiencing any technical difficulties playing your course and need assistance, we will happily assist you by phone between 8:00 a.m and 5:00 p.m. Mountain Time at 303.347.6204 or contact Education Services.

Customer Service Support

If you would like to register for a course or have customer service or billing questions, please contact customer service at 800.926.7337 (Option 1) or 1.303.794.7711, or email Customer Service.

Continuing Education Units

If you have any questions regarding CE Credits, email Education Services or call 800.926.7337.

Please read this agreement carefully prior to purchasing an online Course. Participants must agree to its terms on the honor code in order to participate in the program. This agreement describes the terms and conditions pursuant to which the American Water Works Association offers this service. Participants will be asked to accept the agreement in order to access a course(s). If you have any questions, contact Education Services.


Please read this agreement carefully prior to purchasing an eLearning course. Participants must agree to its terms on the honor code in order to participate in the program. This agreement describes the terms and conditions pursuant to which the American Water Works Association offers this service. Participants will be asked to accept the agreement in order to access a course(s). If you have any questions, contact Education Services.

User Agreement

The purpose of our courses is to provide you with a general overview of the subject matter covered and to help you comply with various state and local continuing education requirements. AWWA attempts to ensure that the information provided in its courses is accurate at the time of posting; however, standards of practice and regulatory requirements are constantly evolving and vary from jurisdiction to jurisdiction. Further, many of our courses may only discuss federal regulations. State and local regulations must also be observed, and they may be more stringent. It is your responsibility to make sure the most current federal, state and local regulations applicable to a particular project are being observed.

Certificate of Completion

A Certificate of Completion from AWWA indicates that the student has completed the requirements of this online course, which may include passing exams, completing required laboratory assignments, and spending the requisite amount of time in the course. A certificate from AWWA does not guarantee that a student possesses a minimum level of skills or knowledge regarding the subject matter.

Completion Timeline

You will have 90 days to complete a self-paced course(s) once the course has been started. Instructor-led courses have a set begin and end date with weekly assignments due that count towards course completion.

Continuing Education Units

You may be awarded AWWA CEUs/PDHs for this course by your licensing agency. AWWA grants CEUs for this course at a rate of 1 CEU for 10 contact hours. It is your responsibility, when taking any training program, to contact your licensing agency beforehand to confirm that the coursework:

  1. Meets all requirements so that you will be awarded continuing education credit towards your license by your licensing agency.
  2. Meets all requirements for certification.

Warranty Disclaimer

AWWA makes no representations or warranties about the accuracy or suitability of any information or materials on this website; all such content is provided on an “as is” basis. TO THE EXTENT PERMITTED BY LAW, AWWA HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

In no event shall AWWA be liable to you or any other person for damages that could be construed as arising out of this course, including lost profits or incidental, consequential, direct, indirect, special or punitive damages of any kind whether based upon negligence, contract, tort, strict liability, or any other theory. ANY LIABILITY OF AWWA SHALL BE LIMITED TO A REFUND TO YOU OF THE AMOUNT PAID TO AWWA WITH RESPECT TO THE COURSE.


All material contained on the AWWA online website is protected by copyright law. No portion of these materials may be reproduced or transmitted in any form by any means, electronic or mechanical, including photocopying, scanning, or by any information storage and retrieval system, without prior written permission from AWWA.

Honor Code

AWWA trusts in your integrity and expects you to be honest when taking an exam. You agree that only you will take the exams and complete required exercises and that you will not distribute or share exam questions or provide answers to other students enrolled in the course.


You may not disclose or share your password with others and you must agree to notify AWWA if you believe that someone has learned your passwords.


More Popular Courses

Water Compliance and Enforcement – EL252

This course highlights the importance of compliance with USEPA federal drinking water regulations while detailing the risks of non-compliance. Attendees will discover actionable strategies to improve awareness at the operational and management level.


Cybersecurity in the Water Sector – EL264

Designed to provide cybersecurity risk management training to the water sector. The goal of this course is to provide the knowledge and skills needed to recognize gaps in a utility’s cybersecurity coverage, and to help a utility take actionable steps to manage cybersecurity risk.  


Updated for 2021! Water Treatment Operator & High-Tech Operator

Content & delivery updated! Courses throughout 2021

WTO instructor-led online courses introduce water operations personnel relevant material on the operator certification exam. HTO instructor-led allows you to advance your water operations career. Registration is open!

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