eLearning Courses

Learn Anytime, Anywhere with Online Courses

eLearning courses are one of the most efficient ways to learn - your schedule, your pace, your place. Created by water professionals, eLearning courses allow you to learn from the comfort of your own home or office. We offer both self-paced and instructor-led online courses on technical and leadership topics. Take individual courses, purchase an Annual Subscription, or enroll in a certificate program. Some states will approve eLearning courses for continuing education, please check with your agency. 

Popular Courses


NEW! PFAS: Contaminant of Concern

Per- and poly-fluoroalkyl substances, or PFAS, are often called “Forever Chemicals”. Course EL306 explains how this class of synthetic chemicals is being found in water systems and the impacts on human health and the environment.


Controlling Non-revenue Water Certificate Program

Non-revenue water loss occurs in all water utilities to some degree. A new 5-part eLearning series tackles the issue. Courses provide tools, methods, and guidance for water utility implementation.  Register for the full Certificate Program series (EL316) at a 20% discount!  


Corrosion Control Certificate Program

This 3-course series begins with an overview of internal corrosion control theory tailored to water systems. Next, learn to craft the best lead reduction plan for your community, including strategies for corrosion control and regulations.


Texas Operators: TCEQ approved courses

Over 15 AWWA eLearning courses approved for Operator continuing education by TCEQ! Texas operators - look for this icon in our catalog to learn with us and give yourself credit!


AWWA's Utility Risk & Resilience Certificate Program

The six courses in this self-paced eLearning series were developed to prepare water systems to comply with the America's Water Infrastructure Act (AWIA) Risk and Resilience Assessment (RRA) and Emergency Response Plan (ERP). Are you ready for the next round of AWIA in 2025 & 2026?

Operators: Instructor Led WTO Courses

Facilitated online courses in Water Treatment Operator (WTO) provide participants with feedback, graded assignments, and discussion.

Inside a Course

Clear, accurate content. eLearning courses contain content created by water experts, presented in easy to follow modules with clear learning objectives.

Interactive content and assessments.Our courses engage the learner and in-module quizzes demonstrate when learning objectives are met.

Resources. Many of our courses build on AWWA Manuals and Standards and point the learner to the best additional resources.

Subscriptions are available – Over 15 online courses that you can access for 12 months. Learn More 

CE Credits – Some states will accept online courses for CE Credits. AWWA offers certificates of completion, please be sure to check with your agency prior to ordering a course. Learn More


Certificate Programs

Certificate Programs are bundles of courses that allow the learner to dive deeper into a specific topic. See our latest certificate programs below or in the full course catalog.

AWWA Utility Risk & Resilience Certificate Program

This certificate program will provide a foundation for supporting water utilities in the development of an all-hazards approach to risk and resilience management. 

Corrosion Control Theory & Treatment Certificate Program

Provides an in-depth review of corrosion control theory tailored to water systems, and describes the steps to perform a utility corrosion control evaluation program.

Infrastructure Management Certificate Program

Includes 6 courses: Physical Infrastructure, Water Supplies & Demand, Establishing Leadership, Planning the Utility, Building the Utility, Financing the Utility. 

How do I register for an eLearning course?
It is imperitive that the student be registered under their own AWWA account. DO NOT register one indivdual under another's account - doing so will void all completion and certificates. Add the desired course to cart, and checkout. You will be required to login - be sure to use the correct account. Contact service@awwa.org for login assistance if needed.

When the transaction is complete, an email receipt will be sent to you giving details about where to login on the website so you may begin your course(s) immediately. You will need to read and agree to the User Agreement terms before you will be allowed to begin any course.

What is a self-paced course?
Self-paced courses are delivered exclusively online, and progress is driven solely by the student. This format allows the student to move through course content at his/her own pace, taking into consideration the individual’s knowledge level and capacity. Self-paced courses can be completed anytime during a 90-day period after registration. These courses may include presentations, pre-recorded audio, supporting articles, online learning activities, videos, quizzes and evaluations. View AWWA's full list of courses here

What is an instructor-led course?
Instructor-led courses are delivered exclusively online with some pacing, interaction and direction provided by a facilitator. These courses are delivered at set times during the year and comprise pre-recorded presentations, online learning activities, videos, quizzes and evaluations. Recognized experts on a topic are available to regularly answer the students’ questions, grade homework and provide feedback on student progress via discussion boards and emails.

Will I earn Continuing Education Credits?
You may  It is the individual's responsibility, before registering for any education program, to contact his/her licensing agency: 1. To confirm that the education program is acceptable for continuing education credit towards your particular license; and 2. To confirm what you need to submit for credit approval. You must contact your specific licensing agency for details. Learn More

Water Treatment Operator Certificate Program (WTO)
Do I have to take the Level 1 before I can take Level 2 or 3? 
Yes. All courses within the water treatment programs (WTO) are sequential and build upon the previous course. This series of courses educates attendees on the basic concepts related to water treatment plant operators. The courses focus on the critical information operators need to protect public health, including job functions and responsibilities, regulations, and conventional and advanced water treatment processes and procedures. Taking these courses provides you with the information you need to pass the appropriate certification exam, gain employment, and/or advance your career within the water industry. This series takes into consideration the Association Board of Certification Need-to-Know Criteria for water treatment operators. The courses are designed to be taken in sequential order.

Where do I begin?

Step 1: All learners MUST create their own AWWA profile. AWWA courses are associated with individual learners. Registration for a course must be done through the learner’s profile, especially if the individual is claiming credit hours.

Step 2: Are you in need of continuing education units? If so, we recommend verifying which AWWA courses are approved in the state in which you require units. It is the learner’s responsibility to research their state-specific credit requirements.

AWWA submits many online courses to states for pre-approval and webinars based on the attendance demand. To find out which trainings are pre-approved in your state, please email Education Services and include your AWWA Customer # and Licensing Agency State.

What is the cancellation policy? 

All eLearning courses, both self-paced and instructor-led, are non-refundable. 

Alternative training options – If you have a training scenario that would benefit your organization/utility that is not listed here, please contact us at Education Services An example might be that you would like to purchase one of our courses to add to your Learning Management System (LMS), for ongoing on-site training.

Compatible Browsers

  • Google Chrome or Microsoft Edge. Set to accept cookies with pop-up blockers are turned off. Clearning cache may be required from time to time. 

  • Mozilla Firefox :Compatible when set to accept cookies and the pop-up blockers are turned off. Firefox is the recommended browser when using Apple/Mac operating systems.

  • Apple Safari: Compatible when set to accept cookies and the pop-up blockers are turned off, and you have Adobe Support installed or have the capability of installing on your Apple device, with version 10 or higher of Adobe Flashplayer. Mac Users: OS X 10.3 or later. Please note iPads do not currently allow Adobe Support to be downloaded onto the device and therefore are not compatible with many online courses.

Technical Support

If you are experiencing any technical difficulties playing your course and need assistance, we will happily assist you by phone between 8:00 a.m and 5:00 p.m. Mountain Time at 303.347.6204 or contact Education Services.

Customer Service Support

If you would like to register for a course or have customer service or billing questions, please contact customer service at 800.926.7337 (Option 1) or 1.303.794.7711, or email Customer Service.


Please read this agreement carefully prior to purchasing an eLearning course. Participants must agree to its terms on the honor code in order to participate in the program. This agreement describes the terms and conditions pursuant to which the American Water Works Association offers this service. Participants will be asked to accept the agreement in order to access a course(s). If you have any questions, contact Education Services.

User Agreement

The purpose of our courses is to provide you with a general overview of the subject matter covered and to help you comply with various state and local continuing education requirements. AWWA attempts to ensure that the information provided in its courses is accurate at the time of posting; however, standards of practice and regulatory requirements are constantly evolving and vary from jurisdiction to jurisdiction. Further, many of our courses may only discuss federal regulations. State and local regulations must also be observed, and they may be more stringent. It is your responsibility to make sure the most current federal, state and local regulations applicable to a particular project are being observed.

Certificate of Completion

A Certificate of Completion from AWWA indicates that the student has completed the requirements of this online course, which may include passing exams, completing required laboratory assignments, and spending the requisite amount of time in the course. A certificate from AWWA does not guarantee that a student possesses a minimum level of skills or knowledge regarding the subject matter.

Completion Timeline

You will have 90 days to complete a self-paced course(s) once the course has been started. Instructor-led courses have a set begin and end date with weekly assignments due that count towards course completion.


eLearning courses, both self-paced and instructor-led are non-refundable. 

Continuing Education Units

You may be awarded AWWA CEUs/PDHs for this course by your licensing agency. AWWA grants CEUs for this course at a rate of 1 CEU for 10 contact hours. It is your responsibility, when taking any training program, to contact your licensing agency beforehand to confirm that the coursework:

  1. Meets all requirements so that you will be awarded continuing education credit towards your license by your licensing agency.
  2. Meets all requirements for certification.

Warranty Disclaimer

AWWA makes no representations or warranties about the accuracy or suitability of any information or materials on this website; all such content is provided on an “as is” basis. TO THE EXTENT PERMITTED BY LAW, AWWA HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

In no event shall AWWA be liable to you or any other person for damages that could be construed as arising out of this course, including lost profits or incidental, consequential, direct, indirect, special or punitive damages of any kind whether based upon negligence, contract, tort, strict liability, or any other theory. ANY LIABILITY OF AWWA SHALL BE LIMITED TO A REFUND TO YOU OF THE AMOUNT PAID TO AWWA WITH RESPECT TO THE COURSE.


All material contained on the AWWA online website is protected by copyright law. No portion of these materials may be reproduced or transmitted in any form by any means, electronic or mechanical, including photocopying, scanning, or by any information storage and retrieval system, without prior written permission from AWWA.

Honor Code

AWWA trusts in your integrity and expects you to be honest when taking an exam. You agree that only you will take the exams and complete required exercises and that you will not distribute or share exam questions or provide answers to other students enrolled in the course.


You may not disclose or share your password with others and you must agree to notify AWWA if you believe that someone has learned your passwords.