Payment Help

Payment Help

In October 2022, AWWA will introduce a new system for member and subscription renewals and payments. The new system will transition invoice delivery to email. The new process for renewing and paying will provide convenient, more secure ways to pay. You can find more information about Renewing Your Membership and Paying Other Invoices, along with Frequently Asked Questions below.

Thank you for your patience as we make improvements to our online payment experience. We are moving membership renewals, subscription renewals, and other existing orders to a new payment platform and introducing a new system to improve your online experience.

During this time, the ability to pay for membership and subscription renewals or outstanding invoices has been suspended. We will resume accepting credit card payments over the phone for existing orders the week of October 10. Visit our FAQ Section for more information on payments.

Note: this transition does not affect your ability to register and pay for the WaterSmart Innovations Conference.

Renewing Your AWWA Membership

AWWA membership is a powerful tool for individuals and organizations in the water industry. Membership is more important than ever – maintain your membership to:

  • Stay informed on the latest water news and information
  • Access critical resources to strengthen your skills and address your questions
  • Earn CEU and PDH credits at a discount
  • Gather tools and educational resources, best practices, and training to advance your career
  • Tap into and connect with a network of other water professionals and experts

New Membership Renewal Process

You will have several options for renewing your membership beginning in October. While you will continue to receive your Membership Renewal Notices through the mail, the invoice with details about payment options will be emailed to the email address on file. We recommend verifying that your email address is current by logging into My Account.

The new invoices will include a click-to-pay feature, so you will no longer need to log into your account to renew. This feature also means the invoice can be forwarded to others for payment.

All members, including organizational members, will have the option to pay online via credit card or electronic check/ACH. Invoices will also include information on paying with a check through the mail for those who prefer doing so. All credit card payments must be made by paying online or by calling customer service.

We will no longer accept credit card information through the mail once all members have the option to pay online. This approach ensures the safety and security of credit card details.

If you have questions, visit our FAQ section.

Renewing Subscriptions and Paying Other Invoices

For members and other customers who have subscriptions to AWWA Standards, AWWA Manuals, AWWA Video Streaming, or other invoices from AWWA, the process will change beginning in October 2022. We recommend making sure your email address is correct through My Account.

Paying Your Subscription and Other Invoices

Invoices with payment information will be emailed to the email address on file. Further, the new invoices will include a click-to-pay feature, so individuals will no longer need to log into their or their Organization's account to renew. This feature also means the invoice can be forwarded to others for payment.

Under our new system, all subscriptions and other invoices can be paid online via credit card or electronic check/ACH. Invoices will also include information on how to pay with a check through the mail for those who prefer to do so. We will no longer accept credit card information through the mail once all members have the option to pay online. All credit card payments must be made online or by calling Customer Service at 1-800-296-7337.

This approach ensures the safety and security of your credit card details.

FAQ Section

1. When and how will I be able to make a payment on a membership or other outstanding invoice?

We will resume accepting payment on outstanding membership renewals, subscription renewals, or other outstanding invoices the week of October 10. Online payments for all renewals and other invoices will be processed through our new payment platform, accessible through an email from transactions@awwa.org.

Starting October 10, you will be able to call customer service to pay an invoice with a credit card. Please have your order number ready when you call. You will be able to mail in a physical check at that time as well.

2. How do I ensure I see invoices when they are emailed to me?

To ensure invoices are delivered to your inbox, you will need to verify that your contact information, including your email address, is correct and up to date in My Account. 

3. Do I have to be logged into My Account to pay?

No, members and other customers will no longer need to log into My Account to pay an invoice. Instead, invoices will now feature a click-to-pay feature that will take you directly to a payment page unique to your specific invoice. 

4. How do I pay for my Organization’s invoices?

Please check the email with your organization’s invoice and use the payment link to provide credit card or ACH payment information. Please contact the AWWA Customer Service Team at 1-800-926-7337 or service@awwa.org to pay over the phone or request an email with a payment link. Please provide your organization’s name, the invoice number (if you have it), any other information that will assist us in identifying the invoice you want to pay, and your email address.

5. How do I share the invoice with accounting for them to pay it?

To share the invoice with accounting or the relevant person for payment, all you will need to do is forward the email with the invoice to the right person, and they can take care of it directly from the email. 

6. I can’t find the email with the invoice. How do I request a new copy?

Please contact the AWWA Customer Service Team at 1-800-926-7337 or service@awwa.org to request another email with a payment link or to pay over the phone. 

7. Will this new system change how my local Section sends me invoices?

No. Your Section’s processes are not affected by this change. You will continue to receive invoices from your Section using their existing systems and processes. 

8. What kinds of payments are accepted?

You will be able to pay online with any major credit card or with an electronic check/ ACH. There will also be the option to mail us a check. 
Any checks should be mailed to American Water Works Association, P.O. Box 972997, Dallas, TX 75397-2997. Please include your customer number and order/invoice number on any check you mail to ensure efficient processing.
 

9. I would prefer not to pay online. What are my options?

If you prefer not to pay online, we will accept check payments through the mail. The invoice you receive via email will include information on how to pay with a check. 
Any checks should be mailed to American Water Works Association P.O. Box 972997, Dallas, TX 75397-2997. Please include your customer number and order/invoice number on any check you mail to ensure efficient processing. 
You may also call Customer Service at 1-800-926-7337 to pay over the phone.
 

10. How do I know my payment was processed?

For online payments, you will receive a confirmation message once your payment has been processed, and a confirmation email will be sent to the email address associated with the invoice. 

11. Someone else at my company pays for my membership. Who will get the receipt when payment is processed?

You will receive the receipt for the payment since your email address is the one associated with the invoice in question. You can forward that receipt to the necessary person within your Organization. The person paying the invoice will also receive a printable confirmation at the time of the transaction.

12. How do I know that my payment is secure?

AWWA only works with credit card processors who provide certification of compliance with best practices for data security and are certified PCI compliant. All payment details are encrypted before being transmitted over the internet.

13. I renewed my membership and tried registering for my Section's conference, but it still shows I'm not a member. Why is that?

AWWA provides Sections with new and renewed member information daily, but it may take some time before your membership status is updated at the Section level. Your membership is active during this period. If you are trying to register for a conference and still not receiving member pricing, the best thing you can do is reach out to your Section about the issue and include your emailed receipt as proof of renewal. 

14. Why are you no longer accepting credit card payments through the mail?

At AWWA, we pride ourselves on cyber and payment security. When you write your credit card information on a piece of paper and put it in the mail, the chances of fraudulent charges or identity theft significantly increase. When you pay online, only you and your computer know the credit card number. Online payments are also processed immediately, which means you will start receiving your AWWA membership benefits in minutes, not days!   

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