Certificates of Completion


Attending ACE24? Visit the ACE Continuing Education webpage for full details on Certificates, Operator CEUs, state agencies, Mobile App session tracking and more. 

Welcome to Anaheim! Our programming has officially started. Here's what to do:

  1. Watch the Mobile App Certificates of Completion video tutorial to learn how to check-in to sessions.
  2. Install and log-in to the "AWWA Events" mobile app.
  3. Visit the ACE Continuing Education webpage for full ACE Continuing Education details. 
  4. Ask onsite staff, or email EducationServices@awwa.org with questions - We will respond quickly.
  5. Read more on the ACE page or below about how to access your Certificates of Completion in July.

About Certificates of Completion

AWWA provides Certificates of Completion for select programs. To receive a Certificate of Completion, attendees must review the program's specific requirements. If you will use your Certificate for license renewal, we recommend you contact your licensing agency in advance to check for acceptance, as every agency is different. Instructions to access your self-service certificate are below. Additionally, please be sure to read the full disclaimer below. 

Instructions to access certificates are below. 

Attending ACE24? Visit the ACE Continuing Education webpage for full details on Certificates, Operator CEUs, Mobile App session tracking and more. See you in Anaheim

In-person conferences & seminars will provide an attendance-tracking method onsite. You will track which sessions you attend each day, and AWWA will produce Certificates of Completion. Please inquire onsite for specifics. For operators, be sure to check with your state in advance if your Certificate will be accepted, AWWA does not apply to states for most in-person events. For ACE, Visit the ACE Continuing Education webpage for additional details.

Online eLearning Courses Upon successful completion of a course, learners will have access to Certificate of Completion. For operators - several states will approve eLearning courses, but please contact your licensing agency for details before purchasing online training. 

Webinars Attendees who view an entire webinar can download an AWWA Certificate of Completion. This certificate may, or may not, be valid for continuing education in your state, as every state and license is different. Please check with your agency to determine if this AWWA Certificate will be applicable to your unique situation, as AWWA does not apply to states for webinars. Webinar Option 1: Wait 2-3 hours after the webinar concludes, then click the exact same ON24 link that you used to join the webinar originally. Click the ‘ribbon’ icon to access your certificate. Webinar Option 2: Look for the 'Thank you for Attending' email 24-hours after airtime, it will contain a link to your certificate if you watched the entire live webinar. Webinar Option 3: See the 5 steps below to access your certificate of completion inside your AWWA account.

Certificates of Completion - Instructions

How to access your Certificates of Completion

  1. Wait 30-60 days after a program, then visit www.awwa.org
  2. Click My Account in upper right corner to login (reset pw if forgotten)
  3. In your account, select 'My Transcripts' from left-hand menu
  4. Click 'AWWA Certificates of Completion & Activity Transcripts'
  5. Click 'Download' next to each program
If you are having problems with login, please call 800.926.7337 or email Customer Service for assistance. Please read the disclaimer below and allow 30-60 days for certificate processing time.


All approvals are at the discretion of your licensing agency.  Please note that a Certificate of Completion does not guarantee that your agency will award you credit. It is the individual's responsibility, before registering for any education program, to contact his/her licensing agency: 1. To confirm that the education program is acceptable for continuing education credit towards your particular license; and 2. To confirm what you need to submit for credit approval. You must contact your specific licensing agency for details. AWWA recommends that you:

  • Contact the agency 30 days prior to attending training
  • Ask your agency about its relevancy criteria
  • Ask your agency if the training format is approved (in-person vs online or other)
  • Find out what credit the agency approves
  • Find out what you need to do in order to receive credit
  • Find out whether you must submit an application prior to attending or submit handouts, etc., after training

Calculate or Convert Hours

States and Provinces use all sorts of abbreviation and nomenclature to address continuing education for water industry professionals. The unit will vary for each state, each profession, and every agency. Please become familiar with your own unique situation. Here are some of the most common ways to represent "1 Hour": 

1 PDH – Professional Development Hour
0.1 CEU – Continuing Education Unit
1 CEH – Continuing Education Hour
1 CEC – Continuing Education Credit
0.1 TU – Training Unit
1 TCH – Training Contact Hour
1 TC – Training Credit
1 TH – Training Hour





For credits information or questions, please email Education Services or complete the Credit Inquiry form above.