Communications & Outreach

As someone who works in water utility management, you need to keep your customers informed and educated. 

To help you succeed, AWWA has a Public Communications Toolkit and materials to help communicate various water-related topics, such as Drinking Water Week, lead in drinking water and the value of water. The goal is to strengthen public trust in water by helping you keep your customers informed and highly engaged.

For resources on building and reinforcing public trust, visit AWWA's Strengthen Public Trust resource page.

Trending in an Instant  Guide and Executive Summary

In today’s digital media environment, water utilities must compete with many voices seeking to influence how customers feel about their water quality and service. 

Advocacy groups, product marketers, celebrities and others can leverage social media and a decentralized media culture to place utilities suddenly and unexpectedly in a negative light.

To help water sector professionals prepare for and manage these situations, AWWA has updated its guide, Trending in an Instant: A Risk Communication Guide for Water Utilities, and an accompanying Executive Summary.

Lead Communications

Frequent and transparent communication is key to keeping our communities safe from lead in pipes and plumbing. We have resources to help utilities communicate with customers about lead while managing regulatory requirements, including those in the U.S. Environmental Protection Agency's Lead & Copper Rule Revisions.

Drinking Water Week

For more than 40 years, AWWA and its members have celebrated Drinking Water Week – a unique opportunity for both water professionals and the communities they serve to recognize the vital role water plays in our daily lives.

Advertisement
Advertisement

Public Communications Toolkit

This kit contains all AWWA's information on public communication, from talking points on various water-related issues to Journal AWWA articles to presentations, all in one convenient place.

Social Media

It has become critical that organizations have a strong presence on social media platforms such as Facebook, LinkedIn, Twitter, Instagram or YouTube.

View our social media guidelines.

Value of Water

AWWA is a founding partner of the Value of Water Campaign to support efforts to educate and inform consumers, public officials, decision-makers and stakeholders about the value and importance of water.

Topical Videos

The water sector is often the subject in the news. These interviews with our staff and volunteers offer unique expertise on an array of issues.

DrinkTap.org

AWWA's consumer-facing website that answers common questions about tap water.

Discover upcoming water events in your area and watch videos about the history of water.

Source Water Protection Week

Source Water Protection Week is an opportunity to raise awareness about the importance of caring for our beautiful drinking water sources.

Lead Communications

Frequent and transparent communication is key to keeping our communities safe from lead in pipes and plumbing. We have resources to help utilities communicate with customers about lead while managing regulatory requirements, including those in the U.S. Environmental Protection Agency's Lead & Copper Rule Revisions.

Drinking Water Week

For more than 40 years, AWWA and its members have celebrated Drinking Water Week – a unique opportunity for both water professionals and the communities they serve to recognize the vital role water plays in our daily lives.

Advertisement