Webinars

All these 2025 programs included for one low price!
Subscribers can also view a recording of any webinars they missed. 

TECHNOLOGY & DATA

• 03/05/25: Emergency Preparedness Modeling for Distribution Systems
• 10/08/25: Mastering Predictive Modeling

WATER SECTOR POLICY UPDATES:

• 02/05/25: AWIA Update: Lessons Learned for your 2025 RRA & ERP Update
  Essential Policy Updates from Washington, D.C. (Quarterly)
• 03/19/25: New Administration, New Congress and Complying with Recent Rulemakings
• 06/05/25: Program to be announced
• 08/27/25: Program to be announced
• 12/10/25: Program to be announced

LEADING THE FUTURE OF WATER

• 03/25/25: (Water 2050) Rethinking Reserves
• 08/20/25: (Water 2050) Securing Our Future in a Circular Water Economy
• 09/10/25: (Water 2050) Strengthening the Public’s Trust in Water
• 09/24/25: (Water 2050) One Water Governance
• 10/15/25: (Water 2050) The Future of Water Utility Financial Sustainability
• 11/05/25: (Water 2050) Resilient Water Resources

WATER QUALITY & TREATMENT

• 03/12/25: Chlorine Dioxide for Drinking Water Treatment
• 04/30/25: Microplastics 2025: The Health Effects Synopsis
• 08/13/25: Unique Challenges of Tackling PFAS in Surface Water
• Filter Surveillance
• Nitrification in Drinking Water Systems

UTILITY MANAGEMENT

• 01/29/25: Dashboards That Deliver: Optimizing Benchmarking Visualizations
• 11/12/25: Communicating the True Cost of Water
• Data and Information Management: Cornerstone for Utility Decision-Making
• Strategic Planning for Water Sector Utilities

UTILITY OPERATIONS & MAINTENANCE

• 02/19/25: Strategies and Techniques for Identifying Known Service Line Materials
• 10/22/25: Implementing Reliability Maintenance Programs to Optimize O&M

SUSTAINABLE PRACTICES IN WATER MANAGEMENT

• 04/02/25: Investigating Enforcement Mechanisms Beyond Local Ordinances: A Look into AWWA’s New Guidance
• 04/23/25: Climate Change Impacts in Water Demand Forecasting

…plus some hot topic additions throughout the year!

A $1500 value for only $295 per person! Grants one email address live and on-demand access to all included webinars, along with their resources, on one computer for a calendar year. Secure your annual education strategy in one easy step today. AWWA member rate of $295 includes live upcoming programs plus 2025 webinar recordings.

Empower your staff with the tools they need to excel in their roles. Unlike traditional training programs that limit participation, our group subscription option allows webinar access for all employees in your organization— a perfect option for utilities! An outstanding value at only $3900 per year, including live programs and past 2025 webinar recordings.

SUBSCRIPTION FAQs:

• Annual Subscription Webinars will air from January to December, covering one calendar year.
• Subscribers can view webinars live or on-demand. To view a webinar on-demand, use your original access link, sign-in, and the recording will open.
• If you attempt to register for a subscription webinar through awwa.org, you will be prompted for additional payment. Please do not attempt self-registration for webinars which are included in your subscription.
• There is one exception to the rule above: subscribers will not be automatically registered for FREE webinars, which are sponsored and presented by industry service providers. If you wish to attend one of these webinars, self-registration through awwa.org will be required.
• Registration confirmation emails are sent from do_not_reply@on24event.com. Please confirm this address is included in your safe senders list so you don’t miss important messages.
• Scheduled programming is subject to change.
• Subscription fee is non-refundable and non-transferable.

INDIVIDUAL SUBSCRIBERS
Registration Process:

1. Individual subscribers will receive programming updates on a bi-monthly basis. (See schedule below.) These update emails will include your access links for upcoming webinars.
2. As a courtesy, individual subscribers are automatically registered for upcoming webinars included in each update email.

GROUP SUBSCRIBERS
Registration Process:
Our webinar team ensures a personalized customer experience, providing technical support and schedule updates thorough the year.

1. The “primary contact” for your group webinar subscription will receive programming updates on a bi-monthly basis. (See schedule below.) These update emails will include access links for upcoming webinars, to be shared internally with your staff.
2. Employees may then use the access links to sign themselves up for webinars which interest them, so the program is tailored to suit the needs of each staff member.
3. Each employee will need to sign up with their own email address, using your group order number.
4. Registration confirmations are sent from do_not_reply@on24event.com. Please make sure this address is added to your safe senders list.

Bi-monthly subscriber updates distributed:

• Issue 1 (Jan-Feb links) – Welcome email sent after payment for subscription is received.
• Issue 2 (March-April links) – Sending Monday, March 3
• Issue 3 (May-June links) – Sending Thursday, May 1
• Issue 4 (July-Aug links) – Sending Tuesday, July 1
• Issue 5 (Sept-Oct links) – Sending Tuesday, September 2
• Issue 6 (Nov-Dec links) – Monday, November 3

Please also visit our General Webinar FAQs below to address many common webinar inquiries.

• Webinar titles and dates are subject to change.
• All webinar registrants receive access to both the live event and on demand recording.
• On demand recording links are usually available within 2-3 hours after the live program includes. Simply use the exact same email link to view both the live event or the recording.
• Presentation slides and certificates can also be accessed within each recording.
• AWWA issues Certificates of Completion for webinars that are viewed in full. Criteria for credits varies from state-to-state, please contact your licensing agency to see if they will accept our Certificate of Completion. AWWA does not submit state applications for webinars. Learn more at awwa.org/credits .
• Almost all AWWA webinars begin at 11:00 a.m. Mountain Time. This is 1pm Eastern, Noon Central, and 10am Pacific; other time zones can be determined by using an online time zone converter.
• By registering for a webinar or webinar subscription, you submit your personal contact data such as name, address, and email address to the individual and/or program sponsors who may use it to communicate with you regarding this event and their services. If you do not wish to receive any emails from our webinar sponsors you may follow the sponsors opt out or unsubscribe instructions following receipt of an email from them. You will not be able to opt out prior to receiving an initial email from our webinar sponsors.
• Product & Service Disclaimer: The mention of specific products or services in any webinars does not represent AWWA endorsement, nor do the opinions expressed in such webinars, reflect the views of AWWA. AWWA does not endorse or approve products or services.
• Webinar registration fees are non-refundable. You will receive the recording for all webinars.
• For further information, please contact Education Services at educationservices@awwa.org.

Accessing your AWWA webinar:

1.  When purchasing online, watch carefully for the final confirmation screen. Keep track of your order number.

2. If you prefer to register via phone, call AWWA Customer Service at 1.800.926.7337.

3. Watch your inbox. You will receive both a receipt and an access link email. To ensure you receive all necessary webinar communications, please include the following email two addresses in your safe senders list:

service@awwa.org (receipt & order summary)

do_not_reply@on24event.com (webinar access link & calendar placeholder)

4. Please note, you will not receive your webinar access link until payment is complete.

5. If you encounter any problems accessing or viewing the webinar, please visit the ON24 Event Help Guide. We recommend visiting this guide before the live air date to test your system for minimum requirements needed to participate.

If you have payment and registration questions, please email service@awwa.org or call 800.926.7337 (Option 1). If outside the United States and Canada, call 1.303.794.7711.

For other webinar inquiries, please email EducationServices@awwa.org

How to access your Certificate of Completion for AWWA Webinars:
In order to receive an AWWA Certificate of Completion, attendees must view the full webinar.

If earned, you will be able to download your Certificate at the conclusion of the webinar (live or on-demand). Simply click the ribbon icon in ON24 browser before you exit. You can also go back and download it later. ON24 should save your progress.

Additional options to access your webinar Certificate of Completion:

1. Wait two hours post airing, then click the exact same link that you used to join the webinar. The recording will be there, along with the icon to access your Certificate of Completion.
2. Wait about 24 hours and you’ll receive an automatic “Thank you for attending email” or “Sorry we missed you” – that email will have link to access your Certificate of Completion.
3. Wait about a week and then log on to your AWWA account – following the five steps at www.awwa.org/credits you will be able to access all your Certificates and download from your AWWA account.

Certificates will also be stored in your AWWA account under “My Transcripts.”
Please allow 30-60 days for certificate processing time. If you are having problems with login, call 800.926.7337 or email service@awwa.org for assistance.

Disclaimer:
AWWA Certificates of Completion for webinars may, or may not, be valid for continuing education in your state, as every state and license is different. Please check with your agency to determine if an AWWA Certificate will be accepted for credit.

AWWA DOES NOT SUBMIT STATE APPLICATIONS FOR WEBINARS. For licensed operators: limited states accept webinars for continuing education. Because qualifications vary from state to state, attendees are expected to verify the details of their unique situation prior to registering.

It is the individual’s responsibility, before registering for any education program, to contact his/her licensing agency: 1. To confirm that the education program is acceptable for continuing education credit towards your particular license; and 2. To confirm what is needed to submit for credit approval.

AWWA recommends that you:

• Contact the agency 30 days prior to attending training.
• Ask your agency about its relevancy criteria.
• Ask your agency if the training format is approved (online vs. in-person).
• Find out what credit the agency approves.
• Find out what you need to do in order to receive credit.
• Find out whether you must submit an application prior to attending or submit handouts, etc., after training.

Cancellation Policy
When you purchase an AWWA webinar you are automatically entitled to a recording, therefore webinar purchases are non-refundable. If you are unable to join the webinar during the initial airing, there’s no need to worry — a link to the recording will be available when the webinar concludes.

Product & Service Disclaimer
The mention of specific products or services of sponsored webinars does not represent AWWA endorsement, nor do the opinions expressed in such webinars, reflect the views of AWWA. AWWA does not endorse or approve products or services.

Copyright Policy
AWWA respects the intellectual property rights of others and expects it users to do the same. The contents of webinar, such as text, graphics, images, and other materials created by AWWA, and webinar panelists are to be used for educational purposes only. You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, or in any way exploit any such content, nor may you distribute any part of this content over any network, including a local area network, sell or offer it for sale, or use such content to construct any kind of database. Copying or storing any content except as provided above is expressly prohibited without prior written permission from AWWA or the copyright holder identified in the individual content’s copyright notice.

Virtual Event Code of Conduct:
AWWA is committed to providing a safe, productive, and welcoming environment for all meeting participants and AWWA staff. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, AWWA staff members, service providers and all others are expected to abide by this Virtual Program’s Code of Conduct.

• This Policy applies to all AWWA meeting-related events, including those sponsored by organizations other than AWWA but held in conjunction with AWWA events, on public or private platforms.
• AWWA has zero-tolerance for any form of discrimination or harassment, including but not limited to sexual harassment by participants or our staff at our meetings. If you experience harassment or hear of any incidents of unacceptable behavior, AWWA asks that you inform us by contacting educationservices@awwa.org so that we can take the appropriate action.
• Unacceptable Behavior is defined as:
  Harassment, intimidation, or discrimination in any form.
  Verbal abuse of any attendee, speaker, volunteer, exhibitor, AWWA staff member, service provider, or other meeting guest.
  Examples of verbal abuse include, but are not limited to, verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, national origin, inappropriate use of nudity and/or sexual images in public spaces or in presentations, or threatening or stalking any attendee, speaker, volunteer, exhibitor, AWWA staff member, service provider, or other meeting guest.
• Disruption of presentations during sessions, in the exhibit hall, or at other events organized by AWWA throughout the virtual meeting. All participants must comply with the instructions of the moderator and any AWWA virtual event staff.
• Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services. AWWA reserves the right to remove such messages and potentially ban sources of those solicitations.
• Participants should not copy or take screen shots of Q&A or any chat room activity that takes place in the virtual space. AWWA reserves the right to take any action deemed necessary and appropriate, including immediate removal from the meeting without warning or refund, in response to any incident of unacceptable behavior, and AWWA reserves the right to prohibit attendance at any future meeting, virtually or in person.