Accessing your webinar
WEBINAR REGISTRATION STEPS HAVE RECENTLY CHANGED:
We are excited to announce that in January 2024, AWWA launched a new, interactive platform for webinars!
Our registration process has been streamlined and more features have been added. We hope this update enhances your attendee experience.
AWWA Webinars via ON24: New registration steps
1. When you complete your purchase for the webinar on awwa.org, watch carefully for the final confirmation screen: "THANK YOU"
Keep track of your ORDER/REFERENCE NUMBER. (This will be a 10-digit number, beginning in "7")
At the top of the confirmation screen, you'll see a section of red text titled: ****IMPORTANT NEXT STEP****
2. To ensure you receive all necessary webinar communications, please include the following email addresses in your safe senders list:
email@example.com (Order Summary email sent from AWWA after payment)
firstname.lastname@example.org (Registration confirmation with event details, calendar placeholder, and webinar access links)
Event Help Guide
If you encounter any problems accessing or viewing the webinar, please visit the Event Help Guide.
We recommend visiting this guide before the live air date to test your system for minimum requirements needed to participate.
If you prefer to register via phone, call AWWA Customer Service at 1.800.926.7337 (Option 1). Phone registration is accepted until 9 a.m. MT on the day of the live webinar.
IMPORTANT: You will not receive your webinar access link until payment has been completed.
If you have payment and registration questions, please email AWWA Customer Service or call 800.926.7337 (Option 1). If outside the United States and Canada, call 1.303.794.7711.
For other webinar inquiries, please email Education Services.
AWWA Certificates of Completion
How to access your Certificate of Completion for AWWA Webinars:
In order to receive an AWWA Certificate of Completion, attendees must view the full webinar.
If earned, you will be able to download your Certificate at the conclusion of the webinar (live or on-demand).
Simply click the CERTIFICATE ICON (pictured on right) within your ON24 browser before you exit.
Certificates will also be stored in your AWWA account under "My Transcripts."
Please allow 30-60 days for certificate processing time. If you are having problems with login, call 800.926.7337 or email email@example.com for assistance.
AWWA Certificates of Completion for webinars may, or may not, be valid for continuing education in your state, as every state and license is different. Please check with your agency to determine if an AWWA Certificate will be accepted for credit.
AWWA DOES NOT SUBMIT STATE APPLICATIONS FOR WEBINARS. For licensed operators: limited states accept webinars for continuing education. Because qualifications vary from state to state, attendees are expected to verify the details of their unique situation prior to registering.
It is the individual's responsibility, before registering for any education program, to contact his/her licensing agency: 1. To confirm that the education program is acceptable for continuing education credit towards your particular license; and 2. To confirm what is needed to submit for credit approval.
AWWA recommends that you:
Contact the agency 30 days prior to attending training
Ask your agency about its relevancy criteria
Ask your agency if the training format is approved (online vs. in-person)
Find out what credit the agency approves
Find out what you need to do in order to receive credit
Find out whether you must submit an application prior to attending or submit handouts, etc., after training
Learn More about continuing education at www.awwa.org/credits.
When you purchase an AWWA webinar you are automatically entitled to a recording, therefore webinar purchases are non-refundable. If you are unable to join the webinar during the initial airing, there's no need to worry - a link to the recording will be available when the webinar concludes.
Product & Service Disclaimer
The mention of specific products or services of sponsored webinars does not represent AWWA endorsement, nor do the opinions expressed in such webinars, reflect the views of AWWA. AWWA does not endorse or approve products or services.
AWWA respects the intellectual property rights of others and expects it users to do the same. The contents of webinar, such as text, graphics, images, and other materials created by AWWA, and webinar panelists are to be used for educational purposes only. You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, or in any way exploit any such content, nor may you distribute any part of this content over any network, including a local area network, sell or offer it for sale, or use such content to construct any kind of database. Copying or storing any content except as provided above is expressly prohibited without prior written permission from AWWA or the copyright holder identified in the individual content’s copyright notice.
Virtual Event Code of Conduct:
AWWA is committed to providing a safe, productive, and welcoming environment for all meeting participants and AWWA staff. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, AWWA staff members, service providers and all others are expected to abide by this Virtual Program's Code of Conduct.
This Policy applies to all AWWA meeting-related events, including those sponsored by organizations other than AWWA but held in conjunction with AWWA events, on public or private platforms.
AWWA has zero-tolerance for any form of discrimination or harassment, including but not limited to sexual harassment by participants or our staff at our meetings. If you experience harassment or hear of any incidents of unacceptable behavior, AWWA asks that you inform us by contacting firstname.lastname@example.org so that we can take the appropriate action.
Unacceptable Behavior is defined as:
Harassment, intimidation, or discrimination in any form.
Verbal abuse of any attendee, speaker, volunteer, exhibitor, AWWA staff member, service provider, or other meeting guest.
Examples of verbal abuse include, but are not limited to, verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, national origin, inappropriate use of nudity and/or sexual images in public spaces or in presentations, or threatening or stalking any attendee, speaker, volunteer, exhibitor, AWWA staff member, service provider, or other meeting guest.
Disruption of presentations during sessions, in the exhibit hall, or at other events organized by AWWA throughout the virtual meeting. All participants must comply with the instructions of the moderator and any AWWA virtual event staff.
Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services. AWWA reserves the right to remove such messages and potentially ban sources of those solicitations.
Participants should not copy or take screen shots of Q&A or any chat room activity that takes place in the virtual space. AWWA reserves the right to take any action deemed necessary and appropriate, including immediate removal from the meeting without warning or refund, in response to any incident of unacceptable behavior, and AWWA reserves the right to prohibit attendance at any future meeting, virtually or in person.
Conference and Event Policies & Code of Conduct