Accessing your webinar

• View the full upcoming webinar schedule. 
• Purchase and Pay for the webinar online - watch carefully for the final confirmation screen with important next steps. Keep track of your order number. 
• You will next register within GoToWebinar, using the link provided at confirmation, your name, and order number.
• Then, you will receive an automatic email from GoToWebinar with your unique webinar access link.

Technology Requirements

If you prefer to register via phone, call AWWA Customer Service at 1.800.926.7337 (Option 1). Phone registration is accepted until 8:45 a.m. MT on the day of the live webinar. 

If you have payment or registration questions or you have not received payment confirmation of your registration, email AWWA Customer Service or call 800.926.7337 (Option 1) or, if outside the United States and Canada, 1.303.794.7711. If you have questions or issues with the archive, please contact Education Services.

Webinar Pricing

All webinars are priced per-person. Unless noted otherwise, AWWA's standard member rate is $75 per person, per webinar. We do offer full-year subscriptions as well:

Cancellation Policy
When you purchase a license you are automatically entitled to view the archived webinar for 30 days, so don’t worry if you can’t make the broadcast date. If you would like to cancel your purchase entirely, AWWA offers a partial refund on advance cancellations.

If you have a conflict and are unable to view the webinar on the date scheduled, the purchase of a site or single registration allows you to view an archived version of the webinar for up to 30 days following the broadcast date. However, if you still wish to cancel your registration in advance of the webinar, you will be entitled to a partial refund according to the following schedule.

If canceled

• Three business days or more prior to the webinar date – 75% refund
• Two business days through the webinar broadcast start time – no refund
• Any time after the webinar broadcast – no refund

All cancellations must be in writing and must include:

• Name of registrant
• Membership number (if applicable)
• Email address

Mail or fax your cancellation request to AWWA Customer Service at 303.347.0804. Questions? Call 1.800.926.7337 (Option 1)

AWWA provides Certificates of Completion

Instructions to access Certificates are below. 

Please note that a Certificate of Completion does not guarantee that an agency will award you credit. For licensed operators: limited states accept webinars for continuing education. Each state is different, and you are responsible for knowing the requirements for your unique situation prior to registering. 

It is the individual's responsibility, before registering for any education program, to contact his/her licensing agency: 1. To confirm that the education program is acceptable for continuing education credit towards your particular license; and 2. To confirm what you need to submit for credit approval. You must contact your specific licensing agency for details.

Certificates of Completion - Instructions

How to access your Continuing Education certificate

1. Wait 30-60 days after a program,  then visit www.awwa.org
2. Click 'My Account' in the upper right corner
3. Login using your User Name and Password (or reset if forgotten)
4. In your account, Select 'My Transcripts' from the left-hand navigation menu 
5. Scroll down, and select 'Download' button next to each Certificate

If you are having problems with login, please call 800.926.7337 or email Customer Service for assistance. Please read the disclaimer at awwa.org/credits. Please allow us 30-60 days for certificate processing time.

AWWA recommends that you:
Contact the agency 30 days prior to attending training
Ask your agency about its relevancy criteria
Ask your agency if the training format is approved (online vs. in-person)
Find out what credit the agency approves
Find out what you need to do in order to receive credit
Find out whether you must submit an application prior to attending or submit handouts, etc., after training
 

Learn More about continuing education at www.awwa.org/credits