Controlling Non-Revenue Water Certificate Program

Non-Revenue Water Management Starts Here


By completing these five self-paced eLearning courses, water utility staff will gain a foundation of useful knowledge to assist their efforts in effectively managing Non-revenue water in their system.



NEW! AWWA's Controlling Non-revenue Water in Water Utilities: an eLearning Certificate Program


All drinking water utilities incur Non-revenue Water (NRW) which includes system leakage and customer metering and billing issues that result in missing revenue. Excessive source water withdrawals from high leakage strain water resources, while lost revenue shrinks water utility funding for maintenance and system upgrades. With increasing regulatory requirements, cost constraints, and a changing climate threatening the availability of some water supplies, water utility managers need effective tools to contain NRW to economically sustainable levels.

The American Water Works Association (AWWA) provides best practice tools, methods, and guidance to water utilities on NRW management. Describing these capabilities – and the way for water utility staff to implement them – is the primary objective of this eLearning series of courses. The series highlights the use of the latest version (6.0) of the AWWA Free Water Audit Software, the primary tool to compile a water audit to quantify and assess the components of NRW. It also explains the ways to improve water accountability, effectively control leakage, and to ensure reliable metering and billing of customer water consumption.


  • Each independent course: Vary with length $90-$130 AWWA Member Rate

Receive a 20% discount when purchasing the full certificate package! 

Program Course Descriptions

Assessing Non-revenue Water with the AWWA Water Audit Method | EL311

EL311- Assessing Non-revenue Water with the AWWA Water Audit Method

Course Length: 2 Hours

This course explores the differences between facilitator, trainer, leader and presenter. Learn about different types of meetings and their needs and participant expectations. Understand how to gain participation in meetings.

Module 1: What Does A Facilitator Really Do?
Module 2: Presenter, Trainer, Facilitator Roles
Module 3: What Type of Meeting is This
Module 4: Levels of Participation
Module 5: Meeting Design Checklist

Learning Objectives:

  • Learn the meaning of the term Non-revenue Water and realize the problems it creates
  • Appreciate that losses can be non-physical such as metering and billing error, and physical losses of leakage
  • Know how to assign costs to the losses that occur in your utility
  • Analyze your water audit data yearly by using the AWWA Compiler Software Tool

Accurate Metering of Water Production Flows | EL312

EL312 - Accurate Metering of Water Production Flows

Course Length: 1 Hour / 0.1 CEU*

This eLearning course gives students the information that they need to effectively manage production flowmeters to produce accurate production data for their operations and for the annual water audit.

Course Description: Course participants will learn that accurate metering of production flows is highly important, in terms of managing water supplies, but also in providing accurate data to the annual water audit. Production flows are the largest annual volumes of water measured in the water utility, and they are measured by the largest flowmeters in the water system. It is critical that water utilities manage these assets reliably to produce accurate data, and this course provides detailed guidance on this activity.

Module 1: The Importance of Accurate Production Flow Data
Module 2: Effective management of water production flowmeters
Module 3: Managing production flow data accurately

EL312 Learning Objectives:

• Identify those water flows that are classified as production flows

• Recognize the critical importance of accurate production flow data to water accountability

• Distinguish the primary types of production flowmeters used in drinking water supplies

• Recall the basic ways to test production flowmeter performance and calculate the accuracy rating from typical testing data

• Recognize that production flowmeters are important assets that must be maintained, repaired, and replaced on a regular basis as part of good asset management

• Tabulate and Analyze production flowmeter data to observe flow trends and identify data errors and data gaps


Effective Leakage and Pressure Management | EL313

EL313 - Effective Leakage and Pressure Management

Course Length: 2 Hours

This eLearning course gives students the information on the leakage and pressure management that they need to control their distribution system leakage in a cost-effective manner.

Module 1: How Leakage Occurs and What it Costs Your Utility
Module 2: Proactive Leakage Management
Module 3: Pressure Management Benefits and Applications
Module 4: Keeping Leakage Control Efforts Going

Learning Objectives: 

  • Explain how leakage occurs in water distribution systems and the problems leakage causes Describe how leakage imparts direct and indirect costs on water utility operations Define proactive leakage management and its key activities Identify the ways to detect leaks and pinpoint them Assess your system’s pressure levels and potential for improved pressure management Determine the best actions to cost-effectively monitor and control leakage in your system

Customer Metering and Billing Operations for Optimized Revenue Capture | EL314

EL314 - Customer Metering and Billing Operations for Optimized Revenue Capture

Coming Soon! 


Sustaining the Non-Revenue Water Management Program | EL315

Sustaining the Non-Revenue Water Management Program | EL315

Coming Soon! 


Full Certificate Program | EL316

Coming Soon!