Conference

AWWA/WEF The Utility Management Conference™

February 11-14, 2025

Dallas, TX

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Conferences

AWWA/WEF The Utility Management Conference™

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use-title 02/11/2025 12:00 AM 02/14/2025 12:00 AM America/Chicago AWWA/WEF The Utility Management Conference™ The world of water is finite. Find new ways to protect and conserve. Dallas, TX

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To request a copy of the 2025 AWWA/WEF Utility Management Conference Prospectus, please fill out this form:
Utility Management Conference On Page
Overview

Top Water Utility Leaders Gather to Share Experiences, Strategies & Insight

Each year, water utility executives and managers keep returning to the Utility Management Conference (UMC). This gathering offers forward-thinking leadership, creative strategic planning, efficient processes, and holistic approaches to ongoing improvement efforts. 

Three reasons why utility leaders should attend this prestigious event: 

  • Gain insight from leadership peers. This conference attracts top executives and managers across all water utility departments. Get the view from the top of what is really working.  
  • Prepare for the future. Learn how utilities can adapt to climate change, fix aging infrastructure, achieve digital transformation, leverage funding options, and address other evolving considerations.
  • Develop the next generation of utility leaders. UMC is co-located with the Young Professionals Summit and features some joint events. Do not miss this opportunity to inspire and guide future utility leaders.

Registration Rates

Registration Type

*Subject to Change

Member Early Rate — On or Before 1/9/2025

Non-member Early Rate — On or Before 1/9/2025

Member Late Rate — On or After 1/10/2025

Non-member Late Rate — On or After 1/10/2025

Full-Conference Registration (Best Value!)

Includes sessions, lunch & reception; does not include workshops

$675

$875

$875

$875

$975

Wednesday-only

Wednesday-only

$400

$600

$600

$700

Thursday/Friday-only

(includes sessions)

$350

$550

$550

$650

Student

(Validation required — same as Full-Conference)

$45

$45

$60

$60

Speaker

(Validation required — same as Full-Conference)

$405

$605

$605

$705

Spouse/Guest

(Includes Wednesday reception)

$40

$40

$40

$40

Pre-Conference Workshops

(half day/full day)

$140/$270

$245/$370

$245/$370

$345/$470

YP Summit

(Will be verified — includes all YP Summit events Sunday through Tuesday)

$170

$220

$170

$220

YP Summit plus UMC Registration

(Will be verified — includes all YP Summit events, plus all UMC)

$255

$315

$255

$315

YP Summit – Student

(Will be verified — includes all YP Summit events Sunday through Tuesday)

$0

$0

$0

$0

YP Summit plus UMC Registration — Student

(Will be verified — includes all YP Summit events, plus all UMC)

$45

$65

$45

$65

Cancellation Policy

AWWA must receive cancellations in writing. Phone cancellations are not accepted. All cancellations dated on or before 1/9/25 will receive a refund, minus a 25% administrative fee. After 1/10/25 cancellations will not be refunded; however, substitute registrants are welcome. Email requests for substitutions or cancellations to service@awwa.org.

ATTEND

Registration is Open

Early bird registration ends January 9, 2025.

If you require a registration form, please email service@awwa.org.

Dates & Location:
February 11-14, 2025

Hilton Anatole
2201 N Stemmons Freeway
Dallas, Texas

Doubletree by Hilton Dallas Market Center
2015 Market Center Blvd.
Dallas, Texas

Who Attends UMC?

Utility managers and executives

CFOs and finance directors

Public works directors

Engineers and project managers

Human resource professionals

Public officials

Public relations specialists

Regulatory

Board members

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Program

Professional Program

UMC features sessions and discussions on key issues for enhancing utility operations and performance while managing risk. 

Pre-Conference Workshops

Pre-conference workshops provide in-depth, hands-on comprehensive learning opportunities. All pre-conference workshops require separate registration and an additional fee.

Tuesday, Feb. 11, 2025

PCW01 — Empowering Leaders: Tools to Boost Awareness, Inspire, Mobilize, Implement, and Adapt to Large System-Level Changes (Full Day, includes lunch)
Members: $270 | Non-members: $370
Empower your leadership with tools to navigate change. This workshop offers strategies to improve awareness, co-create inspiring plans, mobilize teams, and drive system-level implementation. Gain confidence to align changes with your values and community needs while managing risks. Join us to enhance your capacity for leading effective, large-scale transformations.

PCW02 — Crafting the Future: Building a 75-Year Strategic Plan for Water Utilities (Full Day, includes lunch)
Members: $270 | Non-members: $370
A five-year plan is a work plan, not a strategic plan. A utility’s strategic plan should cover 75 years at least. What does that take? This session will explore the development of a generational plan that focuses on all matters of significance: water supply, infrastructure replacement, affordability, fiscal sustainability, technology adoption, environmental concerns, and community engagement.

PCW03 — A Progressive Approach to Developing a Practical and Sustainable Maintenance and Reliability Program (Full Day, includes lunch)
Members: $270 | Non-members: $370
Maintenance and reliability best practices provide structured methodologies to address aging infrastructure, knowledge retention, financial constraints, and performance needs. This workshop will walk attendees through a progressive approach to establishing and implementing a practical and sustainable maintenance and reliability program.

PCW04 — Advancing Automation, Analytics, and AI through “Human in the Loop” — WRF 5189 and WRF 5178 (Half-Day)
Members: $140 | Non-members: $245
Are you the CEO or senior leader, planner, engineer, operator, and or a technician? Are you feeling the digital/AI fatigue from too much jargon? Then attend this workshop on human-centric principles and less about technology. Learn from your peers on the practical steps through case studies and hand-on activities to plan and advance data-driven initiatives within your organization.

PCW05 — Navigating Decision-Making Across Utility Governance Models (Half Day)
Members: $140 | Non-members: $245
This workshop explores utilities’ challenges and opportunities in delivering critical services, with utility type influencing strategic decisions. Participants will learn about how governance is defined and how various governance models affect organizational structure, regulation, financial management, and workforce development.

PCW06 — The Only Thing Constant is Change: Tips to Ensure your Organization is Driving Change and Adoption (Half Day)
Members: $140 | Non-members: $245
Utilities are facing challenges that add complexity to how they manage work, which forces them to operate differently. There are industry best practices used as effective frameworks to resolve these challenges. However, they do not adequately address the people side of change when implementing solutions. A disciplined approach to managing change is a key driver to achievement of desired outcomes.

PCW07 — Updates to Customer Service Training: Customer Service as Professionals (Half Day)
Members: $140 | Non-members: $245
Our customer service training is designed to provide comprehensive knowledge and skills aimed at improving customer service within the water industry. The training covers updates, an overview and practical cases, and workshop exercises of the Customer Service Training Program. It does not include certification.

Certificates of Completion

AWWA will provide Certificates of Completion for sessions and workshops. Use the conference mobile app to track your session attendance by downloading “AWWA Events” from your app store, then entering posted check-in and check-out codes at the beginning and conclusion of each session.

Mobile App Tutorial Video

How to Access Certificates of Completion

Important Note: All approvals are at the discretion of your licensing agency, and a Certificate of Completion does not guarantee that your agency will award you credit. It is the individual’s responsibility to contact the licensing agency to confirm that the education program is acceptable for continuing education credit. Visit awwa.org/credits to learn more.

Please allow 30 to 60 days for certificate processing time. For login assistance, call 800.926.7337 or email service@awwa.org. For certificate discrepancies or continuing education questions, email EducationServices@awwa.org.

Sponsors

Improving Water For All

Become a Sponsor

Benefits of Sponsoring at or Sponsoring UMC

UMC is an unparalleled opportunity to connect directly with top utility leaders and convey your thought leadership and industry foresight.

Download Prospectus

Contact Us

Companies starting with 0-9 and A-I

Donna Walstrom – Sales Manager

303.734.3601

720.829.7851

Companies starting with J-Z

Eddie Quinn – Sales Manager

303.347.6138

General questions

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Hilton Anatole
Hilton Anatole

2201 North Stemmons Freeway, Dallas, TX 75207

Located just north of Dallas, the Hilton Anatole offers fine entertainment, curated art, and plenty of entertainment. Just a few miles from the Dallas Arts District and downtown Dallas.

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Book Your Room Today

Dallas is ready to welcome UMC. All conference events will take place at the Hilton Anatole.

The room block at the Hilton Anatole is currently sold out. Please use the link below to book at room at the overflow hotel, the Doubletree by Hilton Dallas Market Center!
*The Doubletree is a .5 mile walk down from the Anatole. The Doubletree does provide shuttle services to/from the Anatole.

Book your room today in our official UMC/YP Summit room block. Please use only the link below to reserve your hotel accommodations.

Alert: AWWA is aware of multiple unauthorized organizations contacting attendees to solicit hotel rooms. For your protection, reserve hotel accommodations using only the link provided by AWWA. Reservations made through any other housing services company cannot be guaranteed by AWWA and could result in hidden charges, unusual restrictions, or incorrect hotel placement. You may report fraudulent activity to awwaconferences@awwa.org.

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Speaker Resources

Thank you to all who submitted. The UMC 2025 Call for Abstracts is now closed.

The speaker portal and important presenter deadlines will be available here in November.

Visit our Plan Your Presentation page for additional guidelines, responsibilities, and best practices to aid in preparing your presentation.

If you have any questions or need assistance please contact Education Services at services@awwa.org.

See Open CFAs

Sponsors

Thank You to Our 2025 Sponsors

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035 Membrane Conference 2024
Greg Kail
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This conference is jointly hosted by

The American Water Works Association and the Water Environment Federation.

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