Utility Managers
Every water utility is unique, but utilities can learn together through the power of data and sharing best practices. AWWA resources provide insight on important utility management issues, so you have the support in place to strive towards operational excellence.
Become a Utility Manager
As water community leaders, utility managers play a critical role in ensuring the protection of public health and the environment. Balancing multiple priorities and relationships, utility managers address complex challenges, adeptly solve problems, and wear a variety of hats to get the job done.
AWWA resources for utility managers provide the essentials needed to manage and lead today’s modern utilities, including performance management, rates and finance information, communications, and business practices.
A Water Utility Manager’s Guide to Community Stewardship
Strategies to support and expand the role of water utilities as community stewards are provided in the AWWA’s publication, A Water Utility Manager’s Guide to Community Stewardship. The guide highlights utility innovators and provides utility managers with strategies and tools to support their local communities, effectively engage underserved communities and apply a social equity lens to water service delivery.
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State of the Water Industry
Since 2004, AWWA has conducted our annual State of the Water Industry survey to identify and track significant challenges facing the water industry and to provide data and analyses to support water professionals as they develop strategies to address these issues.
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Utility Management Resources
Find AWWA resources on utility management, including performance management, rates and finances, communication, and business practices.
M1 Principles of Water Rates, Fees, and Charges
As issues associated with water rates and charges continues to evolve, so must the utilities approach to selecting and communicating their rates, charges, and pricing policies.
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2023 AWWA Utility Benchmarking
Utility managers can use the data and analyses in this report to determine how their utility’s performance compares to the water or wastewater industry in six areas of operations: Organizational Development, Business Operations, Customer Relations, Water Operations, Wastewater Operations, and Historical Trends.
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M5 Water Utility Management
M5 Water Utility Management is designed for both new and experienced managers who are looking to better understand all aspects of public utility management.
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M3 Safety Management for Utilities
Looking for actionable tools in developing a Health, Safety, and Environmental (HSE) program? Newly updated M3 Safety Management for Utilities, Eight Edition, will walk you through how to set up an effective and efficient safety plan at a utility.
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Water and Wastewater Rate Survey
Introducing the new digital platform for accessing data on water rates! Now, you can easily compare your rates to meet revenue goals or compare with others in the area, all with just a few clicks. The updated digital platform provides a user-friendly interface, making it simple to access data on water rates from anywhere at any time.
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AWWA 2023 Compensation Survey for Medium-Sized Water and Wastewater Utilities
The survey includes data and analyses of salaries, salary ranges, and compensation practices for water and combined water services utilities across North America.
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Utility Management for Water and Wastewater Operators
An introduction to water utility management principles and practices for new managers, as well as anyone who wishes to move into utility management.
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Focus First on Service: The Voice and Face of Your Utility
An in-service training workbook for water utility customer service representatives.
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M29 Water Utility Capital Financing
Planning and obtaining financing for water utility capital projects. This edition addresses both traditional and innovative utility financing alternatives to meet both short-and long-term capital requirements.
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