Webinars

• Join live or catch up later. When you register, you get access to both the live webinar and the on-demand recording.
• All webinars are recorded. Recordings can be viewed on-demand within 1-2 hours after the live session. Use your personalized On24 email link to access both the live event and the recording. Slides and certificates can be downloaded once the recording opens.
• Need a certificate? AWWA issues certificates for webinars that are viewed in full. Credit criteria vary by state. Please check with your licensing agency to confirm acceptance. AWWA does not submit state applications for webinars. Learn more at awwa.org/credits.
• Most webinars kick off at 11:00 a.m. Mountain Time. That’s 1:00 p.m. Eastern, 12:00 p.m. Central, and 10:00 a.m. Pacific. Not sure about your time zone? A quick online time zone converter can help.
• Questions? Reach out to us at educationservices@awwa.org.

Disclaimers:

• Webinar titles and dates are subject to change.
• Webinar registration fees and subscription fees are non-refundable.
• By registering for a webinar or subscription, you consent to share your contact information (name, address, email) with program sponsors. Sponsors may contact you about the event and their services. If you prefer not to receive further emails, follow the sponsor opt-out or unsubscribe instructions after receiving their initial message.
• The mention of specific products or services in any webinars does not represent AWWA endorsement, nor do the opinions expressed in such webinars, reflect the views of AWWA. AWWA does not endorse or approve products or services.

Please note: the following instructions do not apply to annual webinar subscribers. Annual subscribers, please review access instructions here. 

Registration

• Purchased a webinar through the AWWA Store?
  • Watch carefully for the final confirmation screen.
  • Save your order number—it’s helpful if you need support.
• Prefer to register by phone?
  • Please call AWWA Member Servies at 1.800.926.7337.
• Please note, you won’t receive your webinar access link until payment is complete.

Webinar Access
Watch your inbox. You’ll receive two important emails:

• Receipt and order summary from: service@awwa.org
• Webinar access link and calendar placeholder from: do_not_reply@on24event.com
• Add both addresses to your safe senders list to avoid missing key info.

More Help

Need help accessing or viewing the webinar? Please refer to On24’s Event Help Guide, where you can check your system setup and troubleshoot issues. If it is your first time attending an AWWA webinar, we recommend reviewing it before the live air date to ensure everything runs smoothly. You may also test your system for minimum requirements needed to participate.

If you have payment and registration questions, email service@awwa.org or call 800.926.7337 (Option 1). If outside the United States and Canada, call 1.303.794.7711. Other webinar questions? Reach out to educationservices@awwa.org — we’re here to help!

How to access your Certificate of Completion for AWWA Webinars:
In order to receive an AWWA Certificate of Completion, attendees must view the full webinar.

If earned, you will be able to download your Certificate at the conclusion of the webinar (live or on-demand). Simply click the ribbon icon in ON24 browser before you exit. You can also go back and download it later. ON24 should save your progress.

Additional methods to access your webinar Certificate of Completion:

• Option 1: Two hours after webinar concludes, click the same link you used to join. The recording will open, and you’ll find the certificate icon in the bottom toolbar.
• Option 2: In 24 hours, watch for an email (“Thank You” or “Sorry We Missed You”) with a link to the recording. The recording will open, and you’ll find the certificate icon in the bottom toolbar.
• Option 3: In 48 hours, log in to your AWWA account and follow the steps at awwa.org/credits to view and download your certificate(s).

Disclaimer:
AWWA Certificates of Completion for webinars may, or may not, be valid for continuing education in your state, as every state and license is different. Please check with your agency to determine if an AWWA Certificate will be accepted for credit.

AWWA DOES NOT SUBMIT STATE APPLICATIONS FOR WEBINARS. For licensed operators: limited states accept webinars for continuing education. Because qualifications vary from state to state, attendees are expected to verify the details of their unique situation prior to registering.

It is the individual’s responsibility, before registering for any education program, to contact his/her licensing agency: 1. To confirm that the education program is acceptable for continuing education credit towards your particular license; and 2. To confirm what is needed to submit for credit approval.

AWWA recommends that you:

• Contact the agency 30 days prior to attending training.
• Ask your agency about its relevancy criteria.
• Ask your agency if the training format is approved (online vs. in-person).
• Find out what credit the agency approves.
• Find out what you need to do in order to receive credit.
• Find out whether you must submit an application prior to attending or submit handouts, etc., after training.

Cancellation Policy
When you purchase an AWWA webinar you are automatically entitled to a recording, therefore webinar purchases are non-refundable. If you are unable to join the webinar during the initial airing, there’s no need to worry — a link to the recording will be available when the webinar concludes.

Product & Service Disclaimer
The mention of specific products or services of sponsored webinars does not represent AWWA endorsement, nor do the opinions expressed in such webinars, reflect the views of AWWA. AWWA does not endorse or approve products or services.

Copyright Policy
AWWA respects the intellectual property rights of others and expects it users to do the same. The contents of webinar, such as text, graphics, images, and other materials created by AWWA, and webinar panelists are to be used for educational purposes only. You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, or in any way exploit any such content, nor may you distribute any part of this content over any network, including a local area network, sell or offer it for sale, or use such content to construct any kind of database. Copying or storing any content except as provided above is expressly prohibited without prior written permission from AWWA or the copyright holder identified in the individual content’s copyright notice.

Virtual Event Code of Conduct:
AWWA is committed to providing a safe, productive, and welcoming environment for all meeting participants and AWWA staff. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, AWWA staff members, service providers and all others are expected to abide by this Virtual Program’s Code of Conduct.

• This Policy applies to all AWWA meeting-related events, including those sponsored by organizations other than AWWA but held in conjunction with AWWA events, on public or private platforms.
• AWWA has zero-tolerance for any form of discrimination or harassment, including but not limited to sexual harassment by participants or our staff at our meetings. If you experience harassment or hear of any incidents of unacceptable behavior, AWWA asks that you inform us by contacting educationservices@awwa.org so that we can take the appropriate action.
• Unacceptable Behavior is defined as:
  Harassment, intimidation, or discrimination in any form.
  Verbal abuse of any attendee, speaker, volunteer, exhibitor, AWWA staff member, service provider, or other meeting guest.
  Examples of verbal abuse include, but are not limited to, verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, national origin, inappropriate use of nudity and/or sexual images in public spaces or in presentations, or threatening or stalking any attendee, speaker, volunteer, exhibitor, AWWA staff member, service provider, or other meeting guest.
• Disruption of presentations during sessions, in the exhibit hall, or at other events organized by AWWA throughout the virtual meeting. All participants must comply with the instructions of the moderator and any AWWA virtual event staff.
• Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services. AWWA reserves the right to remove such messages and potentially ban sources of those solicitations.
• Participants should not copy or take screen shots of Q&A or any chat room activity that takes place in the virtual space. AWWA reserves the right to take any action deemed necessary and appropriate, including immediate removal from the meeting without warning or refund, in response to any incident of unacceptable behavior, and AWWA reserves the right to prohibit attendance at any future meeting, virtually or in person.

25+ expert-led webinars at one low price. Subscription options tailored for individuals or organizations.

Program Outline:
The full 2027 lineup is coming soon, with new webinars added throughout the year. Topics include:

Design, Engineering and Construction
Legislative and Regulatory
Sustainable Practices in Water Management
Water Quality and Treatment
Utility Management
Utility Operations and Maintenance
Leading the Future of Water
Technology and Data

This subscription option gives you individual access, tied to a single email address. Whether you attend live or watch the recordings later, our webinars provide expert insights, practical strategies, and real-world knowledge to support your professional growth all year long.

Give your team the tools they need to succeed. Unlike traditional training programs with limited access, our group subscription lets you share webinar access with your staff. This is an ideal solution for utilities.

The Basics

• Webinars run January through December, covering one calendar year.
• Attend live or watch on demand.
• To watch on demand, find your original access link from the ON24 confirmation email and sign in with your address. The recording will play.
• Do not register for subscription webinars through awwa.org. This prompts an extra payment.
• Exception: FREE sponsored webinars require self-registration through AWWA’s store.

Individual Subscriber Registration
Subscribers receive bi-monthly programming update emails with access links for upcoming webinars. As a courtesy, we automatically register individual subscribers for the subscription webinars in each update. FREE sponsored webinars and special programming require separate registration.

Group Subscriber Registration
Our webinar team provides personalized support and schedule updates throughout the year.

• Group Subscription POC:
  • Each group must designate a primary point of contact (POC) to receive webinar emails and share access links with staff.
  • Your subscription order with AWWA must be placed under the POC’s account. Confirm your POC before purchasing.
  • For website login issues, account, or membership questions, please contact Member Services: service@awwa.org or call 303.794.7711.
• Employee Sign-Up:
  • Staff members use the ON24 employee sign-up links provided in each programming update email.
  • Employees can review the schedule and register for webinars that interest them.
  • Registration is processed directly through ON24. After completing the form, ON24 sends a personalized access link from do_not_reply@on24event.com. If you don’t see the email, check your spam folder.
  • Employees will need your group subscription order number to register.
  • Important: Do not use someone else’s access link. Certificates of Completion are issued to the registered attendee, and AWWA will not have a record of your participation.

Reminders

• Webinar access links and confirmations come from do_not_reply@on24event.com. Add it to your safe sender list.
• Scheduled programming is subject to change.
• Subscription fees are non-refundable and non-transferable.

2027 Programming Update Email Schedule

• Issue 1 (Jan-Feb links): January
• Issue 2 (Mar-Apr links): February
• Issue 3 (May-Jun links): April
• Issue 4 (Jul-Aug links): June
• Issue 5 (Sep-Oct links): August
• Issue 6 (Nov-Dec links): October

Note for Group Subscribers: Programming updates are exclusively communicated to your group’s primary contact (POC), who shares webinar access links with your team.

Still Have Questions? Visit our General Webinar FAQs section for answers to common inquiries.