The 2020 AWWA-WEF Transformative Issues Symposium on Communications brings together water sector professionals from across North America to discuss the most important and challenging issues associated with communications. This event features interactive sessions delivered by communications thought leaders, both from within and outside the water sector, and will engage attendees in discussions to help foster the exchange of ideas on this critical topic.

2020 Coming Soon

Registration for the AWWA/WEF Transformative Issues Symposium on Communications will open in Spring 2020. 

Symposium dates are August 17-19, 2020 in Cincinnati, Ohio. 

Who should attend the Symposium?

Water utility managers and executives
Water utility communications staff
Water utility public affairs staff
Water utility board members
Public Officials
Public Affairs managers
Local & Federal Government employees
Consultants, especially in the communications arena
Executives: CEO, Executive Director, General Manager
 2020 Registration Rates
Non member 
Non member 
Full-Conference Registration (Best Value!) 
Includes sessions, one reception & one lunch
$520 $705  $705  $805
One-Day $350 $550 $550 $750
Student (ID required - Same as Full-Conference) $35 $35  $50  $50
Speaker (Same as Full-Conference) $375 $560  $560  $660
Cancellation Policy: Cancellations must be received in writing and faxed or mailed to AWWA. Phone cancellations are not accepted. All cancellations postmarked/fax-dated by early deadline will receive a refund, minus a 25% administrative fee. Cancellations post-deadline will not be refunded; however, substitute registrants are welcome, if pre-approved in writing.
Photo and Information Release: By registering for this event, you agree to allow AWWA to use your photo in any AWWA-related publication or website. Registrants may receive show-related and promotional emails from sponsors. AWWA uses a third party for this service, and at no time was your email disclosed to sponsors.
International Attendees: Do you need a letter of invitation from AWWA? Submit the request form. Requests will be honored for attendees and presenters with the intent to register.

Technical Program

Topics will focus on evolution and changes in water sector communications, digital communications, social media, building public trust, and addressing today’s water sector challenges. Symposium content will consider key questions, challenges, solutions, case studies, and critical topics most relevant to advance the knowledge and practice of communications in the water sector. Program details will be available here in April 2020. 


2020 Schedule at-a-glance

Preliminary Schedule. All Symposium events take place at the Hilton Cincinnati Netherland Plaza.

Tuesday, August 18, 2020
7:30 a.m. - 6:00 p.m. Registration Open
8:30 - 10:00 a.m. Opening Plenary Session
10:30 a.m. - 5:00 p.m. Technical Sessions
noon - 1:30 p.m. Lunch Break (on your own)
5:00 - 6:00 p.m. Networking Reception
Wednesday, August 19, 2020 
7:30 a.m. - 5:00 p.m. Registration Open 
8:30 - 10:00 a.m. Day 2 Plenary Session
10:30 a.m. - 5:00 p.m. Technical Sessions
 noon - 1:30 p.m. Luncheon (provided)

Sponsorship Opportunities

The Transformative Issues Symposium on Communications offers a variety of sponsorship opportunities to enhance your company's impact and visibility throughout the event.

We invite your company to take advantage of the sponsorship opportunities available below. Being a sponsor is a great way to leverage your presence at the event, increase your brand awareness, and put your organization’s name in front of all Symposium attendees.

Connect your company to a qualified and high-profile audience entirely interested in the knowledge and practice of communications in the water sector.



For sponsor inquiries please contact AWWA Sales.


Call For Abstracts

Call for Abstracts closed on January 30. The planning committee will evaluate all submissions and AWWA will send notifications end of April 2020.

The AWWA/WEF Transformative Issues Symposium on Communications brings together water sector professionals to discuss today’s water communications challenges and opportunities.
Abstracts were requested to contain specific examples of how an organization has addressed key issues and identified success around a variety of topics including:

  • Building the Brand: your utility may have a logo, but does it have a brand?  Looking for examples of how you’ve built the utility’s brand
  • Communications Metrics: the ROI of Communications, examples of how it’s measured and what you do with the data
  • Consumer Research: examples of how you’ve designed and executed qualitative and quantitative consumer research with small and large budgets
  • Crisis Communications: examples of how your utility has successfully (or not-so-successfully) navigated through a crisis, including specific details on how communications – or the lack of it – produced the end result.
  • Internal Communications: bridging cross-department gaps, with or without a dedicated communications department
  • Public Engagement and Community Education: examples of your creative and effective strategies for public engagement and their outcomes

Please visit Presentation Responsibilities & Guidelines for additional guidelines, responsibilities and best practices to aid in preparing your presentation. 

If you have any questions or need assistance please contact Education Services or call 800.926.7337.

2020 Sponsors & Local Host 



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Local Host

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For questions regarding registration, lodging or general conference questions, please contact the Conferences and Events Group.