Strengthen Public Trust
Strengthen Public Trust
More than seven in 10 Americans (72%) served by a water utility say they are satisfied with their tap water, according to a recent survey conducted by Morning Consult on AWWA's behalf. The survey about public perceptions of tap water, conducted in May 2024, follows a similar survey conducted in 2023.
Resources
Americans Confident in Their Tap Water
What is the value of water? Find additional resources for public communication and outreach on the value of water through the Value of Water Campaign. Plus, find additional insights from the AWWA Public Perceptions of Tap Water Survey to support your efforts.
Technical Resources
Reports
Trending in an Instant: A Risk Communication Guide for Water Utilities
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Trending in an Instant: A Risk Communication Guide for Water Utilities Executive Summary
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A Water Utility Manager’s Guide to Community Stewardship
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A Safe Drinking Water Information System (SDWIS) Communication Resource
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AWWA Briefing on PFAS
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Events With a Focus on Public Trust
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Related Resources
Bridging the trust gap
A widely distributed Associated Press story published in late January reports that despite new federal investments in water systems, “fewer Americans trust the water coming out of their taps.” It’s a thoughtful piece that explores how water quality problems in one community can erode trust in tap water across the country.
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Guidelines ensure tap water safety
A new report from by The Environmental Working Group (EWG) states that tap water in America has “widespread contamination from toxic substances such as arsenic, lead and the ‘forever chemicals’ known as PFAS in the drinking water of tens of millions of households in all 50 states and the District of Columbia.”
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Communicating Water’s Value: Talking Points, Tips & Strategies
This book offers tips and tools to assist management, communications staff, and employees at both small and large utilities in shaping customers’ understanding about the value of water.
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PFAS
Per and polyfluoroalkyl substances are persistent synthetic compounds used in a variety of industrial and consumer product applications including non-stick cookware and firefighting foams.
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Lead
AWWA members protect consumers against lead in drinking water. The association continues to prepare helpful communications, technical and public policy resources.
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Focus First on Service: The Voice and Face of Your Utility
An in-service training workbook for water utility customer service representatives.
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Water Basics for Decision Makers: Local Officials Guide to Water and Wastewater Systems
A clearly written information resource for government officials and water decision makers about the management, operation, and technology of city water and wastewater systems.
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Technical Committee Engagement
AWWA members are recognized globally for their industry expertise and their generosity in sharing that expertise for a better world through better water. AWWA members participate in committee activities, developing conference programs, writing technical manuals, developing standards, creating educational content and contributing to AWWA publications. Committee members primarily interact through conference calls, emails, and face to face meetings at conferences and events.
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