Conference cancellation notice: 

As the Coronavirus pandemic unfolds, we have made the difficult decision to cancel.

To protect public health during the ongoing pandemic, the American Water Works Association (AWWA) has announced the cancellation of the Water Infrastructure Conference & Exposition. The event was previously scheduled for November 2-5 in Philadelphia, PA.

General Questions

Will attendee registrations be refunded?
Registration was not opened so there were no registrations or housing reservations processed. If you made a hotel reservation with the hotel directly or through a third-party site (ex. Expedia or Travelocity), you will need to cancel the reservation through the same method. AWWA is not responsible for any cancellation fees incurred for rooms booked outside of our established housing blocks and official housing partner, Par Avion.

How can I cancel my hotel room reservations?
Registration was not opened so there were no registrations or housing reservations processed. If you made a hotel reservation with the hotel directly or through a third-party site (ex. Expedia or Travelocity), you will need to cancel the reservation through the same method. AWWA is not responsible for any cancellation fees incurred for rooms booked outside of our established housing blocks and official housing partner, Par Avion.

Will attendees and exhibitors be refunded for airline tickets or travel expenses?
Contact your airline to cancel your flight. Many airlines are offering concessions in light of travel concerns associated with COVID-19. AWWA is not responsible for airfare or travel expenses. We apologize for any inconvenience or challenges this may cause you

Will exhibit booth fees and sponsorship fees be refunded?
The following options are available for your paid conference booth and/or sponsorship:

• OPTION 1: Credit your payment to the 2021 event. 
• OPTION 2: Receive a refund of your payment. Refunds will be issued in the method of the original payment (check, credit card, etc.). If you paid by check please reply with who the check should be made out to and where the check should be mailed. 

Please email your selection to exhibitormail@awwa.org by FRIDAY, JULY 24, 2020. If we do not hear from you, we will refund your payment by the original payment method.

Exhibitor Questions

Will booth selection for 2021 still take place?
Yes. Closer to the dates of when the conference was scheduled, we will send information by email to the main exhibit contact for each company regarding an appointment for 2021 booth assignment. The booth selection process will be administered remotely and will proceed according to exhibitor priority point order. If you have any questions, please contact Vanessa Pighetti at vpighetti@awwa.org.

What will happen to my priority points as a result of the cancellation of the 2020 event?
Current priority points will carry over for the 2021 booth selection process. 

Technical Content Questions

I had planned to attend to meet my Continuing Education Units (CEUs) and/or Professional Development Hours (PDHs) requirement. What other options do I have?
AWWA has many opportunities that provide CEUs, including eLearning, webinars, future events and more. New this year, we will launch the AWWA Virtual Summit on September 23-24, 2020. Participants can earn additional CEUs. As information becomes available, updates will be provided at awwa.org/Events-Education. Learn more about CEU credits.

I had planned to attend as a presenter. Are there other opportunities for my presentation content to be delivered through AWWA?
Yes, we have several options available:

• Submit your paper to Journal AWWA by emailing journaleditor@awwa.org. View submission guidelines.
• Submit your paper to Opflow by emailing opfloweditor@awwa.org. View submission guidelines.
• Submit your paper for peer review to AWWA Water Science through the online submission form. View submission guidelines.
• Update your abstract and submit it for the 2021 event. The call for abstracts will open in November.
• Submit your abstract for another AWWA conference. View open AWWA calls for abstracts.

I submitted an abstract that was accepted – can I submit it to another organization?
Yes. Your abstract can be submitted to other organizations. 

How can I have my presentation selected for digital delivery (webinar, eLearning, virtual event)?
Our technical staff will be working with the AWWA Technical and Educational Council (TEC) regarding program content for future digital delivery. As information becomes available, updates will be provided at awwa.org/Events-Education.

Who should I contact with additional questions?
For presenters, moderators and CEU credits, please contact educationservices@awwa.org.
For exhibitors and sponsors, please contact exhibitormail@awwa.org.