Utility Management

Over the past three decades, members of AWWA and WEF have established The Utility Management Conference™ as one of the leading, most informative, and most prestigious management conferences available. 

Thank you for attending!

2019 UMC was a huge success! Water and wastewater managers and professionals gathered in Nashville to hear the latest approaches, practices, processes, techniques, case studies and research in all aspects of utility management. Attendees came prepared to share experiences and learn from others in similar situations as we respond to the most pressing management issues of the day. Join us in Anaheim in 2020! 

Who attends UMC?

Public relations specialists
Utility managers and executives 
CFOs and finance directors 
Public works directors;
Engineers Project managers;
Human resource professionals
Public officials
Board members

Sample 2019 Registration Rates

Registration Type Member Early Rate  Nonmember Early Rate 
Member Late  Rate  Nonmember Late Rate 
Full-Conference Registration (Best Value!) 
Includes sessions, lunch & reception; does not include workshops
$630 $810 $810 $910
Wednesday-only (includes sessions, lunch & reception) $370 $550  $550 $650
Thursday-only (includes sessions) $320 $500 $550 $650
Student (Validation required - same as Full-Conference) $35 $50 $35 $50
Speaker (Validation required - same as Full-Conference) $375 $375 $375 $375
YP Summit only (Summit, Monday & Tuesday receptions) $110 $150 $110 $150
YP Summit plus UMC registration (available to Summit attendees only) $160 $200 $160 $200
Spouse/Guest (Wednesday reception) $35 $35 $35 $35
Pre-Conference Workshops  Workshop prices vary - see program for details

Cancellation Policy: Please send cancellations in writing, on company letterhead, via fax or email to AWWA. Phone cancellations are not accepted. All cancellations emailed/fax-before early deadline will receive a refund, minus a 25% administrative fee. After the early registration deadline, cancellations will not be refunded; however, substitute registrants are always welcome. Fax requests for substitutions or cancellations to 303.347.0804 or email Customer Service.

Photo and Information Release: By registering for this event, you agree to allow AWWA & WEF to use your photo in any AWWA or WEF-related publication or website. Registrants may receive show-related and promotional emails from sponsors. UMC uses a third party for this service, and at no time was your email disclosed to sponsors.


2019 Technical Program & Proceedings


Conference proceedings will be added within the online program approximately 6-8 weeks after the conclusion of the event. 

Onsite Program Digital Magazine

Schedule at-a-glance



Pre-Conference Workshops

Tuesday, March 5
Workshops provide in-depth, hands-on comprehensive learning opportunities. Workshop registrations do require a separate fee. Additional details and agendas are available within the Online Program. 

PCW01—The Executives Guide to the Internet of Things (Making IoT Practical) (half day, A.M.)
A workshop intended to educate water utility executives and managers in the broad topic of intelligent water systems, but with a specific emphasis on “The Internet of Things (IoT)”. 

PCW02—Applying Design Thinking to Solve Asset Management Challenges (half day, A.M.)
Premier opportunity to learn how to apply concepts of Design Thinking to address challenging problems facing asset management programs in our industry. 

PCW03—Telling Your Story Through Content Marketing: Creating valuable, relevant and consistent communication effectively and efficiently (half day, A.M.)
Content marketing is a communications method that harnesses and aligns your communication resources to ensure you are attracting an audience that will engage with you. Learn the tools and the techniques from leading utilities of all sizes. 

PCW04—Developing the Leader Within and Employee Engagement in the Water/Wastewater Sector (full day, includes lunch)
This is an interactive workshop that uses the philosophy that a person must become a fully integrated human being before they can become an effective leader and help engage and motivate others. Concepts of transformational, servant, and ethical leadership, and incorporating the decision-making process will be presented.

PCW05—Effective Utility Management (EUM) - A Water Utility Management Framework for Continual Improvement and Success! (full day, includes lunch)
Newly updated, endorsed by USEPA and ten national water associations, this participative workshop will provide utility managers with tools to assess strengths, prioritize areas of improvement, and utilize the EUM system to optimize and track performance. 

PCW06—Learn About New Infrastructure Act Requirements, Evaluate Your Utility’s Existing Emergency Plan or Outline a New One (half day, P.M.)
America’s Infrastructure Act of 2018 REQUIRES Water systems to update their risk assessments and emergency response plans.  This workshop updates how to use industry guidance to meet requirements and brings to life the principals and details of the newly released M19 Guidance on Emergency Planning for Water and Wastewater Utilities. Together with experts in utility emergency planning, attendees can bring existing emergency plans to evaluate and make current or make new plans.

PCW07—Effective Tools to Optimize Utility Operations (half day, P.M.)
This interactive workshop focuses on benefits of using AWWA Utility Management Standards for treatment, distribution, source water protection, business practices, customer relations, and emergency preparedness. Case studies of how utilities have implemented self-assessments and peer reviews to optimize utility operations will be highlighted.

PCW08—HELP WANTED: Workforce Development Takes More Than a Classified Ad (half day, P.M.)
Gain effective ideas and tools for workforce development from the experience and successes of your peers. Interact and share ideas with each other to develop and action plan for workforce development that you can implement at your utility.

Conference at-a-glance

All events take place at the Renaissance Nashville Hotel. Schedule is preliminary and subject to change - please see mobile app onsite for changes. 
Tuesday, March 5  
7:30 a.m. - 5:00 p.m. Registration Open
8:30 a.m. - 5:00 p.m. Pre-conference workshops (additional fee)
Wednesday, March 6  
7:30 a.m. - 6:00 p.m.  Registration Open
8:30-10:00 a.m. Opening General Session
10:30 a.m. - 5:00 p.m. Professional Sessions
noon - 1:30 p.m. Luncheon
5:00 - 6:00 p.m. Reception
Thursday, March 7  
7:30 a.m. - 5:00 p.m.  Registration Open
8:30 a.m. - 5:00 p.m. Professional Sessions
noon - 1:30 p.m. Lunch Break - On Your Own
Friday, March 8  
7:30  - 10:30 a.m. Registration Open
8:30 a.m - noon Professional Sessions

Please refer to onsite program and mobile app for schedule changes. 

All events take place at the Renaissance Nashville Hotel, 611 Commerce St, Nashville, TN 37203

The AWWA/WEF Young Professionals (YP) Summit is the premier water and wastewater industry workshop for young professionals. Join other future leaders by exploring your role in water and discussing how you can best serve your organization and community. 

Sponsorship Opportunities

The Utility Management Conference offers a variety of sponsorship opportunities to enhance your company's impact and visibility throughout the conference.

Co-hosted by AWWA and WEF, The Utility Management Conference has been established as one of the leading, more informative, and most prestigious management conferences available to the water and wastewater industry. Over 800 attendees share experiences and learn from others in similar situations, as sessions respond to the most pressing utility management issues of the day.

For even greater visibility at UMC, review the sample sponsorship opportunities listed below. Being a conference sponsor is a great way to leverage your presence at the conference, increase your brand awareness, and put your organization’s name in front of all Utility Management Conference attendees. 2020 Sponsorships will be available in Summer 2019.

Connect your company to a qualified and high-profile audience entirely interested in the management of today's water and wastewater utilities - join us! 

For sponsor inquiries please contact AWWA Sales.


Presenter deadlines & resources

Congratulations on being selected to present at The Utility Management Conference!

Access the Speaker Portal here. 

Please visit Presentation Responsibilities & Guidelines for additional guidelines, responsibilities and best practices to aid in preparing your presentation. 

If you have any questions or need assistance please contact Education Services.




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For questions regarding registration, lodging or general conference questions, please contact the Conferences and Events Group.