AWWA Virtual Summit

AWWA Virtual Summit

The AWWA Virtual Summit is available on-demand!

Connect virtually to exchange knowledge and collaborate during this world-class event full of innovative and educational content – all delivered to your home or office.

AWWA goes Virtual! 


Thanks to all who joined us on September 23 & 24. It's not too late - register today for on-demand access.


The online event will be available through October 26. To access the Virtual Summit you must register for the event.  or fill out the Registration Form today.

Already registered? You can access the Virtual Event here by entering your registration details. 

Registration Rates

      Non member  
AWWA Virtual Summit   $220  $320
Information Release: By registering for this event, you submit your personal contact data such as name, address, and email address to the sponsors who will use it to communicate with you regarding this event and their services. If you do not wish to receive any emails from our Virtual Summit sponsors you may follow the sponsors opt out or unsubscribe instructions following receipt of an email from them. You will not be able to opt out prior to receiving an initial email from our Virtual Summit sponsors.


2020 Technical Program

*Note that all scheduled times are in Mountain Time (MT).

Transforming Utility Management (Day 1 & 2)

Effective leadership has proved critical to handling the events of 2020.  In a year that is still unfolding, utilities experienced priorities changing overnight. This session will explore the evolving impacts of the pandemic and the social landscape on utility workforce, finances, and water affordability.

Strengthening Public Trust (Day 1 & 2)

With water sector challenges becoming increasingly complex, it’s critical that a utility be a trusted source of information as well as reliable service within its community. Maintaining this trust is key to gaining support for capital projects and setting appropriate water rates. Water professionals will discuss the latest strategies and tools for effectively communicating with customers, public officials, employees and the public. Topics will include risk communications, community stewardship and best practices for multiple communications platforms.  

Innovation and Technology / Smart Water (Day 1 & 2)

Addressing continual challenges to do more with less requires an innovative approach to meeting the evolving needs of the water sector.  This innovation extends beyond technology to incorporate all facets of water utility operation.  With an emphasis on smart water, these sessions engage innovation thought leaders in sharing best practices for water utility innovation.

Advances in Water Treatment (Day 1 & 2)

Water treatment challenges require innovative solutions – and today’s environment of competing priories requires a careful balancing of treatment effectiveness with factors such as economics, environment, and societal impacts.  Experts will discuss the latest results and approaches to addressing drinking water issues. 

Water Quality: Contaminants of Concern (Day 1 & 2)

Discover the latest cutting-edge information on the contaminants affecting drinking water from source to supply.  These sessions provide the water sector need-to-know information to stay on top of emerged and emerging contaminants including PFOA and PFOS, manganese, inorganics, microplastics, non-point source pollutants, microbials, and DBPS.  Discussion will include the latest on occurrence, advances in detection, health effects, and regulations and health advisories. 

Sustainable Water Future (Day 1)

Protecting and managing water resource portfolios requires an integrated approach to ensure a sustainable water future.  Experts will discuss the regulatory landscape, best practices for protecting your current source waters and look at new water supply sources all with the goal of developing a robust water supply portfolio that promotes utility resilience.

Exploring Infrastructure Solutions (Day 2)

North America’s water infrastructure, especially the underground pipes, is aging and in need of significant reinvestment. A large portion of this water infrastructure is approaching, or has already reached, the end of its useful life.  Subject matter experts discuss renewing and replacing infrastructure, including lead service lines, financing these capital improvements and access to capital rank high on the list of utility concerns looking for solutions. 



Stay informed with short, engaging sessions delivered by subject matter experts on today’s most relevant water sector topics. 


Explore content-rich sessions, connect with sponsors to find solutions and chat with fellow attendees in the summit’s interactive virtual environment.


Engage with your peers, learn about new products, renew relationships, and contribute your ideas to help move the industry forward.

Sponsorship Opportunities

Your AWWA Virtual Summit sponsorship gives you visibility, brand recognition, new prospects, and shows your support for the water sector. 

2020 Virtual Summit Prospectus

Opportunities include: 

  • Basic Branding
  • Virtual Profile
  • Topical Track Sponsor (7 available) 
  • Overall Summit Sponsor (1 available) 

Secure your Virtual Summit sponsorship by contacting Sales at

Presenter deadlines and resources

Congratulations on being selected to present at the ________ Virtual Event!

Access the Speaker Portal

  • Presenter Agreements are accessible thru your speaker portal
  • Download the PowerPoint Template - AWWA is requiring all presenters to use the PowerPoint template as part of their presentation PowerPoint deck. 
  • A Presentation file must be uploaded into the Presentation section of the Speaker Portal no later than Monday, October 25, 2021.

Frequently Asked Questions

Registration FAQs

What does the AWWA Virtual Summit registration fee include? 
Our AWWA Virtual Summit registration is a flat fee and includes all educational sessions, workshops, and all other add-on events.

Are there any discounts available? 
If you register before November 27th you receive the Early Bird discount which is $25 off the regular rate. We have intentionally kept rates low so that attendance is easy on your budgets.

Do I have to register in advance, or can I register the day of? 
We encourage you to register in advance so that we can be sure to have plenty of bandwidth available. However, you can register the day of the event. 

Will I be able to interact with attendees and sponsors who are participating in the Virtual Summit?  
Yes, you will be able to chat with attendees and sponsors during the event days.

Can I share my meeting login with other members of my team? 
No, everyone waiting to view the Virtual Summit must register.

May I send someone in my place? 
Yes. Substitutes must be received no later than 5:00 p.m. (MT) on December 2, 2020. After December 2, 2020, no substitutions will be allowed. Email requests for substitutions or cancellations to or fax request to 303.347.0804.
Will my contact information be automatically shared with the sponsors?
Yes, by registering for the event you have agreed to the Information Release Policy.

What shall I do if I am being discriminated or harassed during the event?
Inform AWWA by contacting Refer to AWWA’s Code of Conduct.

Continuing Education Unit FAQs

Will CEUs be available? 
30 days after the event, all attendees will have access to Certificates of Completion for sessions attended in full. Acceptance of virtual programming is different in every state, and for every license. For operator CEUs, many states prefer live attendance throughout the event on December 8-10. In addition, licensed operators may be required to actively demonstrate your engagement through quizzes, surveys, Q&A and other interactions. All attendees must check with your state agency in advance to inquire about their requirements for your participation in an online conference event. Again, all attendees may access certificates of completion, self-service through your AWWA online account profile, however, this may not imply that your state agency has approved the credits.

To access your self-service certificate 30 days after the event, please: 

  • Visit 
  • Enter your Username and Password (or reset if forgotten)
  • Click on your name/profile from the top right of the screen 
  • Select My Transcripts from the left-hand menu 
  • Select Download Certificate 
  • If you do not have an AWWA account, please create an account and email your name and account number to Membership is not required, simply an account. 

Event FAQs

What makes AWWA Virtual Summit different than other virtual events?
AWWA is a leader in delivering water knowledge. We strive to offer content that is both relevant and innovative. The AWWA Virtual Summit features speakers who are luminaries in the industry and experts in their subject matter. In additional to top-notch educational content, the summit offers engagement opportunities for you to connect to your peers across the globe. 

Will there be technological assistance available throughout the event? 
Yes, we will offer technological assistance throughout the summit. You will simply click on the question mark icon from within the platform for a list of FAQs or click the “contact us” icon for a form. On the day of the event, you may also call AWWA Customer Service at 1.800.926.7337.

How will the sessions be presented? 
Sessions are presented in short, engaging segments. 

Will sessions be available after the event? For how long?
Sessions will be available to registered attendees for 30-days after the event. But you MUST be registered to view this content on-demand. Attendees will also be able to explore and interact with sponsor profiles for 30-days.  

Will the sessions be interactive?
Yes, you will be able to ask presenters questions and interact with other attendees within the session.

Sponsor Related FAQs

Technology Requirements

Which internet browser will provide me with the best experience?
Listed in order of preference: Google Chrome, Firefox and Microsoft Edge.

Can I turn on my webcam during the event?
No, attendees will not be able to use webcams.

Can I call in and listen to the technical sessions?
No, all technical sessions utilize PC and Smart Phone audio only.

Can I view the Virtual Summit on a mobile device?
Yes, all mobile devices are supported within the platform.

Can I test my system prior to the Virtual Summit?
Yes, test your system now.

The sound of my session and/or sponsor video is not working or very faint, what do I do?
Please make sure you have an up to date modern browser, that your speakers are connected, and the volume is turned on by clicking over to an alternate website (like YouTube).

Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound card not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:

  • Click Start, Settings, and then Control Panel.
  • Double-click on the Multimedia Icon.
  • On the audio tab, turn up the volume.

If it is grayed out, this is indication that the system is not configured for sound. 

The video I am watching stops, or it continually stops and buffers, what do I do?
Network congestion can occur at any time due to the following problems:

  • If you are connecting to the Internet through a slow connection, or over a congested wi-fi or cellular (mobile) network.
  • You are trying to access an event during peak Internet traffic hours.
  • If you are connecting to the Internet from a mobile device.
  • There is heavy traffic on your company network.

To alleviate network congestion, you may want to consider the following:

  • Upgrading to a faster connection
  • Minimize the amount of applications you are running while accessing the event
  • Try accessing the event during an off-peak Internet traffic period.
  • To alleviate these problems, consider reducing the amount of applications you have running. If you are accessing an on-demand event, try accessing the presentation later when network congestion may have lessened.

The sound is working, but the video freezes, what do I do?
This is usually because of network congestion. Network congestion manifests itself in different ways:

  • The sound works continuously, but the video freezes.
  • The program continually stops and rebuffers.
  • The player automatically stops, requiring you to click play again to resume.

Please refer to FAQ "The media player automatically stops or it continually stops and rebuffers" for reference on network congestion.

Pressing the “access session and/or sponsor” button doesn’t do anything, what do I do?
If you have a pop-up blocking software installed and it is active, it may be blocking the presentation console from opening. You many need to temporarily disable the pop-up blocking software in order to participate in the event.

When accessing the session and/or sponsor page, I cannot view the slides or the slides are not changing, what do I do?
Try refreshing the presentation by either hitting F5 on your keyboard or closing out and relaunching the presentation.

If you have joined a event, which has already started, please wait a few moments. The slides are either synchronized with the event and will flip with the next timed marker in the presentation or are user-controlled and can be flipped using controls located below the slides.

Code of Conduct

Virtual Summit Code of Conduct

AWWA is committed to providing a safe, productive, and welcoming environment for all meeting participants and AWWA staff. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, AWWA staff members, service providers and all others are expected to abide by this Virtual Program's Code of Conduct.

This Policy applies to all AWWA meeting-related events, including those sponsored by organizations other than AWWA but held in conjunction with AWWA events, on public or private platforms.

AWWA has zero-tolerance for any form of discrimination or harassment, including but not limited to sexual harassment by participants or our staff at our meetings. If you experience harassment or hear of any incidents of unacceptable behavior, AWWA asks that you inform us by contacting so that we can take the appropriate action.

Unacceptable Behavior is defined as:

  • Harassment, intimidation, or discrimination in any form.
  • Verbal abuse of any attendee, speaker, volunteer, exhibitor, AWWA staff member, service provider, or other meeting guest.
  • Examples of verbal abuse include, but are not limited to, verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, national origin, inappropriate use of nudity and/or sexual images in public spaces or in presentations, or threatening or stalking any attendee, speaker, volunteer, exhibitor, AWWA staff member, service provider, or other meeting guest.
  • Disruption of presentations during sessions, in the exhibit hall, or at other events organized by AWWA throughout the virtual meeting. All participants must comply with the instructions of the moderator and any AWWA virtual event staff.
  • Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services. AWWA reserves the right to remove such messages and potentially ban sources of those solicitations.
  • Participants should not copy or take screen shots of Q&A or any chat room activity that takes place in the virtual space. AWWA reserves the right to take any action deemed necessary and appropriate, including immediate removal from the meeting without warning or refund, in response to any incident of unacceptable behavior, and AWWA reserves the right to prohibit attendance at any future meeting, virtually or in person.

Overall Sponsor


Track Sponsors

ME Simpson

Virtual Profile Sponsors

American Water Resources

Badger Meter

ChemScan, Inc.
Constant Chlor
Delco Water

Diehl Metering
DN Tanks
Ductile Iron Pipe Research Association
Flomatic Corporation

Fluid Conservation Systems
Ford Meter Box
FreeWave Technologies
GFS Chemicals

Hermann Sewerin Gmbh

Magnoliga River

Medeco Security Locks
Oracle Utilities

SL Environmental Law Group

Tech-Bond Solutions
Tyler Technologies

VTScada by Trihedral
Wachs Utility Products
Water Enviroment Federation
Water For People

Water Replenishment District

Basic Branding Sponsors

Berntsen International, Inc.
Draeger Inc.
Lovibond (Tintometer)
Woodard & Curran