Water Audits and Non-Revenue Water Management
November 18-19, 2026
Memphis, TN
Water Audits & Non-Revenue Water Management
Managing the efficiency of water and financial resources has never been more important for water utilities than it is today. This two-day AWWA seminar on Water Audits and Non-Revenue Water Management takes students in-depth through the best-practices of water auditing and loss assessment, data validation, key performance indicators, cost impacts, and mitigative measures for controlling apparent and real losses. The seminar is built as an intensive, hands-on event, and is taught by leading industry experts from the AWWA Water Loss Control Committee.
Register Today
Registration is open – join us this November!
2026 Dates & Location:
November 18-19, 2026
Peabody Memphis Hotel
Memphis, Tennessee
2026 Registration Fee:
$495 AWWA Member
$695 Non-member
Who Should Attend this Seminar?
Water utility management
CFOs
Engineers
Consultants
Municipal or regional government officials
Anyone who plays a role in management and optimization of water and revenue losses in a water utility
Professional Program
Water scarcity and cost constraints are serious concerns for water utilities. Whether your driver is dwindling supply, stretching limited funds further, complying with regulatory requirements, or simply to be a best-in-class water utility, the case for managing water and revenue losses is compelling.
Learning Objectives
- Learn and apply best practice method for conducting the annual water audit
- Learn and apply best practice methods for data validation and data quality assessment
- Gain competence with freely available software tools for water auditing and water loss assessment
- Understand key performance indicators for water loss in terms of volume, value, and validity
- Understand causes and mitigative measures for apparent losses that result in uncaptured revenue
- Understand causes and mitigative measures for real losses that result in wasted water and excess operational costs
Best-practices covered
- water auditing and loss assessment
- data validation
- key performance indicators
- cost impacts
- regulatory compliance
The Water Audits and Non-Revenue Water Management Seminar is built as an intensive, hands-on event, taught by leading industry experts from the AWWA Water Loss Control Committee.
Program Agenda & Hours
Times are approximate.
Day 1 : This day will cover water audit and data validation processes. It will include hands-on examples with attendees using personal computers to compile a sample water audit and related exercises.
Check-In: Please check in at the table between 8:00 – 8:20 a.m.
Breakfast is not included, however coffee, tea, and pastries will be provided.
Session 1: 8:30 – 10:15 a.m.
- Water Supply Systems
- Water Supplied and Water Lost: the Standard Water Balance
- Introduction to the AWWA Free Water Audit Software
Session 2: 10:30 a.m. – noon
- The AWWA Free Tools
- Water Audit Method and Data Grading
- Data Validation Process
- The Performance Indicators
- Production Metering and Supply Data Management
Group Lunch – included on Day 1 Only.
12:00 – 12:45 p.m.
Session 3: 12:45 – 4:00 p.m.
- Compiling the Water Audit using the AWWA Free Water Audit Software: an Interactive Exercise
Session 4: 4:10 – 5:00 p.m.
- Water Audit Data Collection
- Organizing the Water Loss Control Team
- Overview of Validated North American Utility Water Audit Data
- Water Audit Review (of data from student participants)
Day 2: Our final day will cover the means to structure the loss control program, as well as the means to economically control real losses (leakage) and apparent losses (uncaptured revenue).
Please arrive between 7:45 – 7:55 a.m. Breakfast is not included, however coffee, tea and bagels will be provided.
Session 5: 8:00 – 10:00 a.m.
- Controlling Real Losses: Leakage and Pressure Management
Session 6: 10:15 a.m. – noon
- Assessing Leakage Volumes using Component Analysis
- Small Group exercise: comparing scenarios using the Leakage Component Analysis Tool
12:00 – 12:45 p.m. Day 2 Lunch is on your own. Restaurants within walking distance include Islands Restaurant, WaBa Grill, Jersey Mikes, Hyatt Regency and more.
Session 7: 12:45 – 2:15 p.m.
- Controlling Apparent Losses: Revenue Protection
Session 8: 2:30 – 4:15 p.m.
- Dissecting the Four Pillars of Apparent Loss Control
- Exercise: reviewing customer billing records
- Creating a Cost-effective Revenue Protection Program
There are updates to seminar content based on the latest version of the AWWA Free Water Audit Software, Version 6.0, and the latest edition of M36 Water Audits and Non-Revenue Water Management
Additionally, recent AWWA developments in non-revenue water management is incorporated into the materials, including updated guidance on water audit data validation and current key performance indicators.
Renasant Convention Center & Peabody Memphis Hotel
255 N Main St, Memphis, TN 38103 (Convention Center)
149 Union Avenue, Memphis, TN 38103 (Peabody Memphis)
The Peabody Memphis offers a magnificent bridge between the “Blues City’s” celebrated past and cosmopolitan present. The Peabody Memphis is legendary for its charm, elegance, gracious hospitality, and rich history. This Memphis icon, opened in 1869, is listed on the National Register of Historic Places and is famous for its five resident Mallard ducks, who march daily through the lobby at 11am and 5pm. When you’re ready to experience Memphis’ most unique and distinctive hotel, the Peabody is waiting.
*Shuttle service will be provided to/from the Convention Center and Hotel during show hours
Book Your Room Today!
The Water Audits seminar will be co-located with AWWA’s WQTC Conference, with a shared hotel block.
Reservations at the Peabody Memphis are now open. The conference hotel block will remain open until Friday, October 23, or until sold out – whichever occurs first.
Alert: AWWA is aware of multiple unauthorized organizations contacting attendees to solicit hotel rooms. Reservations made through these unauthorized solicitors cannot be guaranteed by AWWA and could result in hidden charges, unusual restrictions, or incorrect hotel placement. You may report fraudulent activity to awwaconferences@awwa.org.
Meet Our Experts
George Kunkel
Principal of Kunkel Water Efficiency Consulting
Read Bio
Will Jernigan, PE
Chief Operations Officer at Cavanaugh
Read Bio
Seminar Registration Cancellation Policy: AWWA must receive cancellations in writing. Phone cancellations are not accepted. All cancellations dated more than four weeks prior to seminar’s first day will receive a refund, minus a 25% administrative fee. Within four weeks of the seminar start date: cancellations will not be refunded; however, substitute registrants are welcome. Email requests for substitutions or cancellations to service@awwa.org.
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