Levels Of Service Metrics Guidance Micro-learning

Levels of Service Metrics Guidance for Water Sector Utilities Micro-learning

Levels of Service (LoS) represent a comprehensive framework that enables utilities to optimize the critical balance between service delivery, operational costs, and risk management while meeting customer expectations at the lowest possible lifecycle cost. This strategic approach serves as the foundation for asset management decisions and provides the essential link between organizational objectives and day-to-day operations.

This micro-learning introduces the LoS Framework Process, which helps utilities define, measure, and communicate service attributes measured through performance indicators. This course emphasizes the role of customer engagement, employee alignment, and performance reporting in achieving sustainable service outcomes. The goal is to use the course is for utilities to create strategic goals into measurable, actionable targets to optimize resource allocation, operational decisions, and performance management. Resources include a guidance document and fillable spreadsheet to develop your utility’s LoS framework.

Click on the white arrow below to get started.