Customer Service
Customer Service
Effectively communicating to customers and key stakeholders is vital. Effective plans enhance the public perception of a utility through frequent and focused communications with customers and stakeholders.
Resources
AWWA Certificate Program
This certificate program will provide your customer service representatives and other utility staff the opportunity to meet the high standards expected by your customers. The curriculum comprises three courses covering Customer Relationship Building, The Business of Customer Service, and Water Industry Operations.
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Events With a Focus on Customer Service
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Related Resources
Focus First on Service: The Voice and Face of Your Utility
An in-service training workbook for water utility customer service representatives.
Get the Book
Water Quality Complaint Investigator’s Guide
This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints.
Get the Book
Water Basics for Decision Makers: Local Officials Guide to Water and Wastewater Systems
A clearly written information resource for government officials and water decision makers about the management, operation, and technology of city water and wastewater systems.
Read More
The Water Dictionary Handbook
Developed specifically for water and wastewater professionals, this unique dictionary has more than 15,000 definitions for water-related words, phrases, and acronyms.
Read More
AWWA Policy Statements
AWWA’s policy statements are brief statements on protecting and improving water supply, water quality, management, and the interests of the public and the environment. They are written by consensus, subject to review and comment by AWWA committees, councils, and members. Because they represent AWWA’s position on these matters, they are approved by the AWWA Executive Committee of the board of directors.
Technical Committee Engagement
AWWA members are recognized globally for their industry expertise and their generosity in sharing that expertise for a better world through better water. AWWA members participate in committee activities, developing conference programs, writing technical manuals, developing standards, creating educational content, and contributing to AWWA publications. Committee members primarily interact through conference calls, emails, and face-to-face meetings at conferences and events.
Standards Committee on Communications and Customer Relations
Customer Service Committee
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