In an environment of reduced public trust in government agencies and a constantly changing and evolving media landscape, it is important that water utilities are prepared to respond to challenges.
While most utilities provide water and wastewater services that meet all standards, and even a short disruption of service is a rare event, utilities are seeing heightened anxieties about water quality and environmental concerns bubbling up from their customers.
The below resources are intended to help water utilities become their community's trusted source on water information.
Lead Resource Page
Lead Communications Toolkit
Lead Whiteboard Explainer
Lead and Drinking Water: Talking with Your Community Brochure
EPA releases revised rule on lead (October 10, 2019), AWWA Connections
Transparent Communication Builds Trust Regarding Lead in Drinking Water (2018), Opflow
Lead Communication It's Not What You Say but How You Say It (2018), Opflow
Lead in water: What level should prompt action? (March 2, 2017), AWWA Connections
Public outreach key to mitigating lead risks (May 12, 2016), AWWA Connections
Proactive utilities engage media on lead (February 18, 2016), AWWA Connections
Communicating About Lead Service Lines: A Guide for Water Systems Addressing Service Line Repair and Replacement (2014)
PFAS Resource Page
AWWA Briefing on PFAS
Summary of State Policies to Protect Drinking Water