Strengthen Public Trust


In an environment of reduced public trust in government agencies and a constantly changing and evolving media landscape, it is important that water utilities are prepared to respond to challenges.

While most utilities provide water and wastewater services that meet all standards, and even a short disruption of service is a rare event, utilities are seeing heightened anxieties about water quality and environmental concerns bubbling up from their customers.

The below resources are intended to help water utilities become their community's trusted source on water information.


American's are confident in there tap water, yet water utilities have an opportunity to improve communication to strengthen public trust.