Customer Service

AWWA Resources on Customer Service

customer-service

Water industry professionals must work to establish effective communication strategies and customer relations plans for water and wastewater utilities. Effective plans enhance the public perception of a utility through frequent and focused communications with customers and stakeholders.



AWWA Certificate Program

Customer Service

This certificate program will provide your customer service representatives and other utility staff the opportunity to meet the high standards expected by your customers. The curriculum comprises three courses covering Customer Relationship Building, The Business of Customer Service, and Water Industry Operations.

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AWWA Policy Statements

AWWA's policy statements are brief statements on protecting and improving water supply, water quality, management, and the interests of the public and the environment. They are written by consensus, subject to review and comment by AWWA committees, councils, and members. Because they represent AWWA's position on these matters, they are approved by the AWWA Executive Committee of the board of directors.

Technical Committee Engagement

AWWA members are recognized globally for their industry expertise and their generosity in sharing that expertise for a better world through better water. AWWA members participate in committee activities, developing conference programs, writing technical manuals, developing standards, creating educational content and contributing to AWWA publications. Committee members primarily interact through conference calls, emails, and face to face meetings at conferences and events. Access more information on volunteering for an AWWA committee.

The following committees are active in addressing customer service issues:

 

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