2018 AWWA UTILITY BENCHMARKING PUBLICATION
AWWA's 2018 AWWA Utility Benchmarking: Performance Management for Water and Wastewater publication is made possible by AWWA Utility Benchmarking Program Participants.
It allows utility managers to use data and analyses to determine how their utility’s performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.
The 2018 publication includes 54 key performance indicators.
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