Benchmarking utility performance indicators is an essential element of continuous improvement, allowing utilities to track their own performance and to compare their results to peers to identify areas that could be strengthened.
The AWWA Utility Benchmarking Program provides objective performance measures for utility leaders to track their organizational performance.
Participation in the 2020 survey is closed. If you are interested in participating in the 2021 benchmarking survey, contact us at firstname.lastname@example.org.
Participation in the program survey let's your utility begin to track your utility's performance so you can set realistic targets for the future.
Survey Participants receive a free report that showcases your utility's performance on each performance indicator relative to the industry.
Get detailed information on all performance indicators and access historical trends. Participants save 30% on the full publication.
Follow the link to access the AWWA Utility Benchmarking Program. Log in using your awwa.org credentials, then you will be redirected to the Benchmarking site.
Login to Benchmarking Survey
To establish a NEW Utility Login, new Benchmarking Program participants can request access through the following key steps:
Decision-makers interested in improving performance should begin by determining which measures are most relevant to their utility and complete the corresponding data collection sections. Utility contacts will input into the online platform their fiscal year performance data based on a series of utility operations questions. Not all sections are required to be completed to participate in the AWWA Utility Benchmarking program, however, we encourage utilities to provide as many data points as possible.
All individual utility data is kept confidential. Only aggregated quartile ranges are reported in the Participant Report as well as Final Publication.
Utility data is collected in the following Benchmarking Survey sections:
Following submission of performance data, relevant reports are posted to the Utility's online dashboard.
See the complete list of Performance Indicators that will be reported for 2020 participants.
AWWA's Utility Benchmarking Program is a valuable tool for utilities of all sizes to track their performance annually and compare their results with peers to identify areas for improvement. Responding to the complete list of more than 110 individual metrics (and resulting 58 performance indicators) can be time-consuming for small systems. Therefore, the following abbreviated list was identified as a tool for small systems to focus their efforts and serve as a starting point for participation. The KEY UTILITY MEASURES represent those tracked by a well-run utility. Respond to highlighted survey questions (Key Utility Measures) - additional guidance is provided within the User Instructions Document.
Likewise, new utility participants can opt to get started with the AWWA Utility Benchmarking Survey by completing the KEY UTILITY MEASURES during their initial year of participation, with the goal of adding more performance measures in subsequent years of participation.
The list was developed in coordination with the AWWA Benchmarking Advisory Committee and subject to change as needed for alignment with the complete AWWA Utility Benchmarking Survey.
If you work for a water, wastewater, or combined utility that may be interested in participating in future benchmarking efforts, please contact AWWA at email@example.com for questions on the AWWA Utility Benchmarking Program.
Stephanie Passarelli, PE
Utility Benchmarking Program Manager
Hundreds of utilities have participated in the AWWA Utility Benchmarking Survey over the decade and have found benefit from yearly participation. Check out AWWA's report showcasing how five outstanding utilities have established goals, and utilized their benchmarking data results to track continuous improvement.
Read Case Studies
AWWA's Utility Benchmarking: Performance Management for Water and Wastewater publication is made possible by AWWA Utility Benchmarking Program Participants.
It allows utility managers to use data and analyses to determine how their utility’s performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.