Benchmarking

Log in using your awwa.org credentials.  You will be redirected to the Benchmarking data collection portal.  If you need to reset your AWWA password or forgot username for AWWA log-in, please visit www.awwa.org; access MY Account in upper right-hand corner and follow steps to reset.

If you wish to participate in the current AWWA Utility Benchmarking Survey, you will need two items:

1. Individual AWWA log-in credentials
   • Individuals working on the Benchmarking program will be linked to the Benchmarking portal using their individual AWWA.org log-in credentials.
   • FIRST, please verify if you have an individual AWWA.org login; go to www.awwa.org; click on My Account in upper-right hand corner and follow links to either reset password, or to reset username.  Only after checking, if you do not have a login, please create a new individual account (membership is not required.
2. Access to Benchmarking portal
   • For NEW Utility Participants:
     • Please designate who will be the Benchmarking Point of Contact (POC): this required position will be the recipient of all Benchmarking correspondence, responsible for assigning contributor access, manages data collection, and submittal of final report. POC will have the ability to print individual participant reports. Only one POC can be designated per utility.
     • Request new Utility Access, send Utility Name and Point of Contact (POC) to AWWA Benchmarking. Benchmarking staff will ensure utility access is completed and a confirmation email will be sent to the POC as soon as possible.
   •  Existing Utility Participants:
     • POC is responsible for adding any utility Contributors
       • Contributors: (optional) collect data, enter data, and review specific sections for completion. Multiple contributors from each utility can be assigned.
     • All contributors must also have an individual AWWA login, (membership is not required).  Please verify first at www.awwa.org; My Account your individual log-in credentials.
     • Contributor’s access will not be complete until POC has assigned survey sections AND has started the current survey

Decision-makers interested in improving performance should begin by determining which measures are most relevant to their utility and complete the corresponding data collection sections. Utility contacts will input into the online platform their fiscal year performance data based on a series of utility operations questions. Not all sections are required to be completed to participate in the AWWA Utility Benchmarking program, however, we encourage utilities to provide as many data points as possible.

All individual utility data is kept confidential. Only aggregated quartile ranges are reported in the Participant Report as well as Final Publication.

Following submission of performance data, relevant reports are posted to the utility’s online dashboard.

AWWA’s Utility Benchmarking Program is a valuable tool for utilities of all sizes to track their performance to identify areas for improvements. Responding to the complete list of more than 100 individual metrics can be time-consuming for small systems or new participating utilities.

The KEY UTILITY MEASURES represent those performance indicators tracked by a well-run utility. Provide performance data for the highlighted survey questions (– Key Utility Measure –) to participate in this subset of data. Additional guidance is provided in the User Instructions document.

Likewise, new utility participants can opt to start with the AWWA Utility Benchmarking Program by completing the KEY UTILITY MEASURES during their initial year of participation, with the goal of adding more performance measures in subsequent years of participation.