Effective Utility Management

Cancelled - the April 2020 seminar in Pennsylvania has been cancelled. 

This seminar is vitally important for all utility managers who want to get started on the path to developing an effectively managed and sustainable utility. This seminar is based on recent updates to the well-established Effective Utility Management (EUM) framework, which was originally developed by water sector leaders in 2007 and featured both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.”

Cancellation Notice

As the coronavirus pandemic unfolds, AWWA has made the difficult decision to cancel the April 2020 Seminar in Allentown, Pennsylvania.

If applicable, please cancel your hotel and airfare as soon as possible. Many airlines are offering concessions in light of travel concerns associated with COVID-19.

Regarding your seminar registration, we are happy to transfer your full amount paid as a credit towards a future AWWA conference or training (webinar, eLearning, seminar, etc.) of your choice (excluding Membrane). This does include ACE20 in Orlando, June 14-17. 

We understand that obtaining your CEU’s is extremely important and want to ensure you have opportunities to achieve your goal. We invite you to visit AWWA's future event schedule, eLearning courses and webinar opportunities.

Please email requests to our customer service team and they will assist and transfer your full amount paid as a credit or refund. Email to service@awwa.org or fax requests to 303.347.0804.

These are unprecedented and unpredictable circumstances and we greatly appreciate your patience and support. Thank you for your participation in AWWA activities and your commitment to our shared mission of protecting public health through safe and sustainable water.


  • How EUM can fit into your utility’s management practices.
  • How to use a tool based on the Ten Attributes to assess strengths and identify areas for improvement.
    About the relationship between EUM and the best practices of continual improvement including Deming’s P-D-C-A.
  • How to link your EUM priorities to strategic goals and objectives.
  • How to develop and use SMART measures to track and report your progress.
  • About the practices and programs that other utilities are using to capture and manage organizational knowledge.
  • How utility managers are tackling the leadership challenges of the day in the water sector.
  • How the EUM framework has been incorporated into a variety of tools and programs 
  • How to access the wealth of resources to help your utility improve



2020 Coming Soon!


Virtual delivery of this seminar is being planned. Please check back in August 2020 for additional details. 





For questions regarding registration, lodging or general conference questions, please contact the Conferences and Events Group.