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Water Loss Control

Water loss control represents the efforts of water utilities to provide accountability in their operation by reliably auditing their water supplies and implementing controls to minimize system losses. Utilities incur real losses from pipeline leakage and apparent losses when customer water consumption is not properly measured or billed. AWWA advocates the water audit method developed jointly by the International Water Association and AWWA. The IWA/AWWA Water Audit Method provides the best management practice tools and guidance water utilities need to efficiently manage their supplies.

Water Audits and Non-Revenue Water Management

Controlling Non-Revenue Water Certificate Program

Assessing Non-Revenue Water with the AWWA Water Audit Method

Course Length: 2 Hours | 0.2 CEUs*This eLearning course provides comprehensive training on auditing water and revenue losses that contribute to Non-revenue Water in water utilities. It highlights the operational and financial issues arising from these losses.This is the first course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Assessing Non-Revenue Water with the AWWA Water Audit Method

Course Length: 2 Hours | 0.2 CEUs*This eLearning course provides comprehensive training on auditing water and revenue losses that contribute to Non-revenue Water in water utilities. It highlights the operational and financial issues arising from these losses.This is the first course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Assessing Non-Revenue Water with the AWWA Water Audit Method

Course Length: 2 Hours | 0.2 CEUs*This eLearning course provides comprehensive training on auditing water and revenue losses that contribute to Non-revenue Water in water utilities. It highlights the operational and financial issues arising from these losses.This is the first course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Controlling Non-Revenue Water in Drinking Water Utilities Certificate Program

EL316 includes five individual courses in a series on non-revenue water. 

Controlling Non-Revenue Water in Drinking Water Utilities Certificate Program

EL316 includes five individual courses in a series on non-revenue water. 

Controlling Non-Revenue Water in Drinking Water Utilities Certificate Program

EL316 includes five individual courses in a series on non-revenue water. 

Sustaining the Non-Revenue Water Management Program

Course Length: 1 Hour | 0.1 CEU*This eLearning course gives students the information that they need to implement a program to control Non-revenue Water to economically sustainable levels and keep it in check for the long-term future.This is the fifth and final course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Sustaining the Non-Revenue Water Management Program

Course Length: 1 Hour | 0.1 CEU*This eLearning course gives students the information that they need to implement a program to control Non-revenue Water to economically sustainable levels and keep it in check for the long-term future.This is the fifth and final course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Sustaining the Non-Revenue Water Management Program

Course Length: 1 Hour | 0.1 CEU*This eLearning course gives students the information that they need to implement a program to control Non-revenue Water to economically sustainable levels and keep it in check for the long-term future.This is the fifth and final course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Customer Metering and Billing Operations for Optimized Revenue Capture

2 Hour | 0.2 CEU*This eLearning course gives students the information on customer water meters, meter reading technology, and reliable billing operations they need to keep Apparent Losses to a minimum and ensure a high level of revenue capture.This is the fourth course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Customer Metering and Billing Operations for Optimized Revenue Capture

2 Hour | 0.2 CEU*This eLearning course gives students the information on customer water meters, meter reading technology, and reliable billing operations they need to keep Apparent Losses to a minimum and ensure a high level of revenue capture.This is the fourth course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Customer Metering and Billing Operations for Optimized Revenue Capture

2 Hour | 0.2 CEU*This eLearning course gives students the information on customer water meters, meter reading technology, and reliable billing operations they need to keep Apparent Losses to a minimum and ensure a high level of revenue capture.This is the fourth course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

One Water: Navigating the Financial, Legal, and Management Opportunities

Interesting Times: Water in a Time of Turbulence

North American Water Loss 

Lose Less Water, Capture More Revenue

Water Loss

AWWA Resources on Water Loss

Free Water Audit Software

Download AWWA’s free water audit software to help utilities identify and reduce water loss, improving efficiency and sustainability.

Cybersecurity Risk and Responsibility in the Water Sector

Accurate Metering of Water Production Flows

Course Length: 1 Hour | 0.1 CEU*This eLearning course provides students with the necessary information to effectively manage production flowmeters, ensuring accurate production data for their operations and the annual water audit.This is the second course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Accurate Metering of Water Production Flows

Course Length: 1 Hour | 0.1 CEU*This eLearning course provides students with the necessary information to effectively manage production flowmeters, ensuring accurate production data for their operations and the annual water audit.This is the second course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Accurate Metering of Water Production Flows

Course Length: 1 Hour | 0.1 CEU*This eLearning course provides students with the necessary information to effectively manage production flowmeters, ensuring accurate production data for their operations and the annual water audit.This is the second course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Canadian water system tackling water loss systematically

When you’re the home of the world’s largest fishing lure, your water supply is a big deal. So, when the City of Lacombe in Alberta, Canada, decided to get a handle on its water loss situation in 2021, the project became a priority. The first step the city took was to conduct an American Water […]

AWWA members among delegates exploring Israeli water recycling programs

A United States delegation of 42 water reuse experts traveled to Israel in October 2022 to learn more about the country’s water recycling programs. The delegation included representatives from water utilities, research institutions, regulatory agencies, and government organizations, many of whom are members of the American Water Works Association. As water professionals work to address […]

Revised AWWA Policy Statement Water Efficiency and Conservation

October 30, 2025 Revised AWWA Policy Statement Water Efficiency and Conservation The AWWA Policy Statement on Water Efficiency and Conservation was approved by the Educational Technical and Council and additional comments were received. The latest revision is now available for member comment.   Comments on the policy statement will be reviewed by AWWA staff and […]

New training helps utilities manage expensive and wasteful water leakage

When water systems leak, they waste not only water, but also the energy and expense that went into treating it. To help water utilities be as efficient as possible, the American Water Works Association (AWWA) has launched an online non-revenue water management training program. The training program includes five eLearning courses designed to share best […]

Revised AWWA Policy Statement on Water Efficiency and Conservation

The AWWA Policy Statement on Water Efficiency and Conservation was revised and then approved by the Technical & Educational Council. The latest revision is now available for member comment.   Comments on the policy statement will be reviewed by AWWA staff and forwarded to the Executive Committee if the comments are minor, or referred back […]

eLearning Course Catalog

Browse AWWA’s eLearning courses for water professionals. Enhance your skills and advance your career with our comprehensive online training.

Leadership & Governance

Explore AWWA’s governance structure, policies, and leadership roles dedicated to advancing water quality and management.

Small Systems

Discover AWWA resources and support for small water systems. Enhance operations, compliance, and sustainability with our expert guidance.

Technical Reports

AWWA technical reports are useful toolkits for user friendly, actionable guidance on topics from water quality to community outreach.

Effective Leakage and Pressure Management

Course Length: 2 Hour | 0.2 CEU*This eLearning course gives students the information on the leakage and pressure management that they need to control their distribution system leakage in a cost-effective manner.This is the third course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Effective Leakage and Pressure Management

Course Length: 2 Hour | 0.2 CEU*This eLearning course gives students the information on the leakage and pressure management that they need to control their distribution system leakage in a cost-effective manner.This is the third course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

Effective Leakage and Pressure Management

Course Length: 2 Hour | 0.2 CEU*This eLearning course gives students the information on the leakage and pressure management that they need to control their distribution system leakage in a cost-effective manner.This is the third course in an AWWA's series on Controlling Non-Revenue Water in Drinking Water Utilities.

AWWA/WEF The Utility Management Conference™

The world of water is finite. Find new ways to protect and conserve.

Seminars & Workshops

Explore AWWA’s seminars and workshops for professional development in the water industry. Enhance your skills and knowledge today.

eLearning

Access AWWA’s eLearning courses to advance your water industry expertise. Learn at your own pace with our comprehensive online resources.

Rate-Setting Essentials

AWWA Member Spotlight: Laura Briefer, Salt Lake City Public Utilities

Position: Director, Salt Lake City Public Utilities (SLCPU)  Education: B.A., Environmental Studies, University of California Santa Barbara; M.P.A., University of Utah  Describe the impacts of the western U.S. megadrought on SLCPU. SLCPU provides drinking water to more than 360,000 people, institutions and businesses in Salt Lake City and surrounding communities. Our water supplies are primarily […]

Affordability

AWWA Policy Statement on Affordability The American Water Works Association (AWWA) recognizes that providing reliable and high-quality water, wastewater, reclaimed water, an...

Revised Policy Statement: Affordability

AWWA Policy: Affordability  August 11, 2023   The following revised AWWA Policy Statement on Management of Groundwater has been approved by the Technical and Educational Council for member comment. Comments on the policy statement will be reviewed by AWWA staff and forwarded to the Executive Committee if the comments are minor, or referred back to […]

Revised Policy Statement: Financing, Accounting, and Rates

The following revised AWWA Policy Statement on Management of Groundwater has been approved by the Technical and Educational Council for member comment.   Comments on the policy statement will be reviewed by AWWA staff and forwarded to the Executive Committee if the comments are minor or referred back to the originating body if the comments are substantive. Policies forwarded […]