Customer Service

This certificate program will provide your customer service representatives and other utility staff the opportunity to meet the high standards expected by your customers. The curriculum comprises three courses covering Customer Relationship Building, The Business of Customer Service, and Water Industry Operations.

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Customer Service Essentials

ANSI/AWWA G420-17 Communications and Customer Relations

This standard describes critical requirements for establishing an effective communications and customer relations plan for a water and/or wastewater utility. An effective plan enhances public perception of the utility through frequent and focused communications with utility customers and stakeholders.

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Search decades of archived articles published in Journal AWWA and Opflow on this and many other related topics.

Customer Service Seminar

Learn how to give gold star customer service