Streaming Questions

I've purchased a subscription – how do I log in?

Once you have purchased a subscription, visit and click on the blue LOGIN button in the upper right hand corner of the screen. Utilize your AWWA login credentials (the same username and password you use on the website) to login.

What are the technical requirements to utilize the streaming service?

Streaming is compatible with most browsers, including Google Chrome, Apple Safari, Firefox and Internet Explorer, and many devices including most tablets, mobile phones, and laptops. If you have any technical or playback issues, please contact AWWA Customer Service at (800) 926-7337.

How long do I have access to the streaming service?

You have access to your subscription for one year and you will be able to renew your subscription 90 days before it expires.

I have a question about my streaming service – who do I contact?

Please contact AWWA Customer Service at (800) 926-7337 with any questions or problems that you have.

Can I still purchase AWWA DVDs?

Yes! All AWWA DVDs are still available for purchase on our website. Please note that DVDs are a separate product and their purchase does not include access to streaming and vice versa.

How will my subscription be renewed?

90 days before the end of your subscription you will receive an email offering you the ability to renew your subscription. 

How do I cancel my subscription?

Cancellations must occur within 24 hours of your subscription purchase. After that time, cancellations are no longer available. Please contact AWWA Customer Service at (800) 926-7337 if you have further questions on canceling your subscription. 

Can I purchase a subscription for my entire utility?

No, currently utilities can only obtain access through individual subscriptions. Individuals are permitted to show video content to audiences in training sessions.

How do I share videos?

Purchasing a subscription to AWWA video streaming entitles the purchaser to one individual login. Subscribers login with their AWWA website credentials (single-sign on with the AWWA website), so we recommend that the trainer showing videos should be the purchaser. If you are training at multiple sites, please contact us and we can give you a discounted rate for multiple logins.

What is the refund policy?

Refunds will only be given if requested within 24 hours of purchase. Please contact AWWA Customer Service at (800) 926-7337 to request a refund.

I have a subscription, but videos will not play.

This is most likely a firewall issue. Please have your IT department ensure that the domain * is whitelisted. Next, clear your browser cache, go back to, and sign-in.