Water Loss Seminar

How much water is your utility losing to leakage, customer meter error or water theft? How can your utility quantify these water losses or identify the cost burdens the losses impart upon the system? Water utilities recognize not only the need to regularly account for their supplies but also the importance of trained personnel in the auditing and validation processes. This seminar, facilitated by experts from the AWWA Water Loss Control Committee, will help utilities establish accountability by giving attendees instruction on the AWWA Standard Water Audit compilation and data validation process.

Attendees will learn the methods and technologies to economically control water and revenue losses by managing leakage and pressure to save water and optimizing revenue via revenue protection programs. Be sure to bring a laptop or personal device to the seminar! Attendees who have completed a water audit for their utility using the AWWA Free Water Audit Software are encouraged to bring an electronic copy of the audit.

October 10-11, 2018 | Dallas, Texas


Day 1 includes lunch. AWWA provides a CEU certificate showing 14 credit hours earned. The AWWA M36 Water Audits and Loss Control Programs, Fourth Edition manual is also available to seminar registrants at no additional cost (normally $118 member, $159 nonmember) and can be added to your purchase by checking the M36 Manual option during registration (this is not required for the seminar).

Registration Type

Member Rate
thru Sept. 17
Rate thru Sept. 17
Member Rate
after Sept. 17
Rate after Sept. 17

Seminar Registration






Register Online  or contact Customer Service at 800.926.7337 (select option #1) or 303.794.7711

Cancellation Policy
No refunds will be granted for no-show or cancellations. However, substitute registrants are welcome 14 days before the seminar takes place.Fax requests for substitutions to 303.347.0804.

Seminar Location / Hotel Information

Renaissance Dallas Galleria
15201 Dallas Parkway
Addison, TX 75001
Room rate is $150.00 

Reservations can be made by individual call-in to 972.386.6000. Ask for the American Water Works Association group rate to receive the discounted rate. Applicable tax is subject to change without notice. Cut-off date for room rate is Monday, September 17, 2018, or whenever group room block is full, whichever occurs first. Please book early to ensure availability.


Water Loss Seminar at-a-Glance

 Preliminary Schedule is subject to change.

Day One (7 Credit Hours)
Water Accountability, Water Audits and Data Validation
 8:00-8:30 a.m.  Registration
 8:30 - 10:00 a.m. -Water Supply Infrastructure and Water Revenue Losses
-Water Accountability and Water Efficiency
10:00 - 10:15 a.m. Break 
10:15 a.m. - noon -The AWWA Standard Water Audit Method and Free Tools
-The Data Validation Process
noon - 1:00 p.m. Lunch (AWWA Provides)
1:00 - 3:15 p.m. -Compiling the Water Audit using the AWWA Free Water Software, an Interactive Exercise
3:15 - 3:30 p.m. Break
3:30 - 5:00 p.m. -Water Audit Data Collection: Good Practices 
-An Overview of Validated North American Utility Water Audit Data
-Organizing the Water Loss Control Team
Day Two (7 Credit Hours)
Controlling Non-Revenue Water, Particularly Real and Apparent Losses 
8:00 - 10:00 a.m. -Controlling Real Losses: Leakage and Pressure Management
-The Nature and Occurrence of Leakage
10:00 - 10:15 a.m. Break 
10:15 a.m.- noon -Assessing Leakage Volumes: Leakage Component Analysis
-The Four Pillars of Real Loss Control 
-Creating a Cost-Effective Leakage and Pressure Management Program
-Small Group Exercise: Leakage Component Analysis
noon - 1:00 Lunch (On your Own)
1:00 - 2:30 p.m. -Controlling Apparent Losses: Revenue Protection 
-The Nature and Occurrence of Apparent Losses
-Assessing Apparent Losses Via Component Analysis 
2:30 - 2:45 p.m. Break 
2:45 - 4:30 p.m. -The Four Pillars of Apparent Loss Control
-Exercise: Customer Billing System Data
-Creating a Cost-Effective Revenue Protection Program 


George Kunkel is Principal of Kunkel Water Efficiency Consulting, a firm that specializes in water loss control in drinking water utilities. He has over 37 years of water utility and consulting experience and led the successful water loss control program in Philadelphia for over 20 years. His work assists water utilities in compiling realistic water audits of their operations and designing cost-effective non-revenue water management strategies, including progressive leakage and pressure management, and revenue protection programs.  He is chair of the AWWA subcommittee for the M36 guidance manual on water loss control and is a co-author of the AWWA Free Water Audit Software. He was the recipient of the AWWA Peak Performance Award in 2016

Will Jernigan is a Director with Cavanaugh, an established leader in the fields of Water Loss Management and Bioenergy.  Will has 17 years in the industry, and was appointed in 2017 as the United States Expert to an international task force for developing the ISO Water Loss Standards. Will has led multi-year statewide Water Loss Technical Assistance Programs in Georgia and California, and has worked with over 1,000 utilities in North America to conduct water audits,  water loss analysis and intervention.  Will serves in several leadership roles at AWWA, including Secretary for the Water Loss Control Committee, and Chair of its Software Subcommittee.  

David Sayers has nearly 20 years of experience in the fields of water use analyses, water resources management, water conservation and water systems audits. He has experience working in the United Kingdom and the United States and has worked for a water utility, a regulatory agency, and as a consultant. David is an active member of the AWWA Water Loss Control Committee and is the lead developer of the AWWA Free Water Audit Software and Compiler tool. He was the recipient of the AWWA Peak Performance Award in 2011.

• Water Utility Managers
• Water Auditors
• Water Distribution Managers
• Leak Detection Supervisors
• Customer Service/Customer Metering Managers and Supervisors
• Customer Billing System Managers and Supervisors
• Engineers
• Water Conservation Specialists
• Utility Board Members
• Municipal or Regional Government Officials
• Regulatory Agency Personnel

For questions regarding registration, lodging or general conference questions, please contact the Conferences and Events Group