Effective Utility Management Seminar

This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.”

March 14-15, 2018 | Holliston, MA

SEMINAR PRICING
Includes lunch on both days and a CEU certificate showing 14 credit hours earned.

Registration Type

Member Rate
thru March 7
Nonmember
Rate thru March 7
Member Rate
after March 7
Nonmember
Rate after March 7

Seminar Registration

$625

$825

$675

$875


Optional Materials

The AWWA G410 Business Practices for Operation and Management manual is available to seminar registrants at a discounted cost of $40 for members (regular price $50) and $76 for nonmembers (regular price $86). 

 

The AWWA G420 Communications and Customer Relations Program manual is available to seminar registrants at a discounted cost of $49.60 for members (regular price $62) and $88.60 for nonmembers (regular price $101).

 

These manuals can be added to your seminar registration purchase by checking the G410 and G420 manual options (these are not required for the seminar).

 

Register Online or  download the Registration Form (PDF)

Cancellation Policy
No refunds will be granted for no-show or cancellations. However, substitute registrants are welcome 14 days before the seminar takes place.
Fax requests for substitutions to 303.347.0804.

 


SEMINAR LOCATION

NEWWA Training Facility
125 Hopping Brook Rd
Holliston, MA 01746

Hotel Information

We recommend that you contact one of these hotels below to make a reservation. They are approximately 15-20 minute away from the training facility.   Transportation to the seminar is not included.

LaQuinta Inn 

Boston - Milford

508.478.8243

24 Beaver St 

Milford, MA 01757

Holiday Inn Express 

Boston - Milford

508.634.1054

50 Fortune Blvd

Milford, MA 01757

Fairfield Inn & Suites by Mariott Boston Milford

508.478.0900

1 Fortune Blovd

Milford, MA 01757




 

April 9-10, 2018 | Bellevue, WA

SEMINAR PRICING
Includes lunch on both days, a discount on optional materials and a CEU certificate showing 14 credit hours earned.

Registration Type

Member Rate
thru March 12
Nonmember
Rate thru March 12
Member Rate
after March 12
Nonmember
Rate after March 12

Seminar Registration

$625

$825

$675

$875

OPTIONAL MATERIALS
These manuals can be added to your seminar registration purchase by checking the G410 and G420 manual options (these are not required for the seminar).

The AWWA G410 Business Practices for Operation and Management manual is available to seminar registrants at a discounted cost of $40 for members (regular price $50) and $76 for nonmembers (regular price $86). 

 

The AWWA G420 Communications and Customer Relations Program manual is available to seminar registrants at a discounted cost of $49.60 for members (regular price $62) and $88.60 for nonmembers (regular price $101).

 

 

Register Online  or contact Customer Service at 800.926.7337 (select option #1) or 303.794.7711

Cancellation Policy
No refunds will be granted for no-show or cancellations. However, substitute registrants are welcome 14 days before the seminar takes place.
Fax requests for substitutions to 303.347.0804.


SEMINAR LOCATION
City of Bellevue
2901 115th Ave. NE
Bellevue, WA 98004

 

HOTEL INFORMATION

We recommend that you contact one of these hotels below to make a reservation. They are approximately 15-20 minute away from the training facility.   Transportation to the seminar is not included.

LaQuinta Inn & Suites Seattle

425.828.6585

10530 Northeast Northup Way
Kirkland, WA 98033

Woodmark Hotel & Still Spa

425.822.3700

1200 Carillon Point

Kirkland, WA 98033

Fairfield Inn & Suites by Mariott Seattle Bellevue/Redmond

425.869.6548

14595 NE 29th PL

Bellevue, WA 98007


 

 

May 7-8, 2018 | Kansas City, KS

SEMINAR PRICING
Includes lunch on both days, a discount on optional materials and a CEU certificate showing 14 credit hours earned.

Registration Type

Member Rate
thru April 9
Nonmember
Rate thru April 9
Member Rate
after April 9
Nonmember
Rate after April 9

Seminar Registration

$625

$825

$675

$875

OPTIONAL MATERIALS
These manuals can be added to your seminar registration purchase by checking the G410 and G420 manual options (these are not required for the seminar).

The AWWA G410 Business Practices for Operation and Management manual is available to seminar registrants at a discounted cost of $40 for members (regular price $50) and $76 for nonmembers (regular price $86). 

 

The AWWA G420 Communications and Customer Relations Program manual is available to seminar registrants at a discounted cost of $49.60 for members (regular price $62) and $88.60 for nonmembers (regular price $101).

 

 

Register Online  or contact Customer Service at 800.926.7337 (select option #1) or 303.794.7711

Cancellation Policy
No refunds will be granted for no-show or cancellations. However, substitute registrants are welcome 14 days before the seminar takes place.
Fax requests for substitutions to 303.347.0804.


SEMINAR LOCATION
Water District Number One
7601 Holliday Dr.
Kansas City, KS

 

HOTEL INFORMATION
We recommend that you contact one of these hotels below to make a reservation. They are approximately 15-20 minute away from the training facility.   Transportation to the seminar is not included.


 

Courtyard by Marriott
Kansas City Shawnee

913.631.8800

17250 Midland Dr.
Shawnee, KS 66217

 

 

Days Inn

Near Kansas Speedway

913.624.3459

7721 Elizabeth Ave.

Kansas City, KS 66112

 

 

Chateau Avalon

913.596.6000

701 Village W. Pkwy.

Kansas City, KS 66111

 

 

 

LEARNING OBJECTIVES

  • How EUM can fit into your utility’s management practices.
  • How to use a tool based on the Ten Attributes to assess strengths and identify areas for improvement.
    About the relationship between EUM and the best practices of continual improvement including Deming’s P-D-C-A.
  • How to link your EUM priorities to strategic goals and objectives.
  • How to develop and use SMART measures to track and report your progress.
  • About the practices and programs that other utilities are using to capture and manage organizational knowledge.
  • How utility managers are tackling the leadership challenges of the day in the water sector.
  • How the EUM framework has been incorporated into a variety of tools and programs 
  • How to access the wealth of resources to help your utility improve

WHO ATTENDS

  • Utility leaders (executives, directors, general managers, and top level assistants and deputies) from large, medium, and small systems
  • Utility managers across the major functions of a utility -Admin/HR, operations, customer service, finance, and engineering/planning
  • Utility governance -- board members, commissioners, etc.
    State primacy agency staff who work with utility managers on capacity development (financial, managerial, technical)
  • Consultants who work with all of the above

EFFECTIVE UTILITY MANAGEMENT Seminar at-a-Glance
​*Subject to change

Day One (7 Credit Hours)
7:30 - 8:00 a.m. Registration Open
8:00 - 9:00 a.m. Introduction to Effective Utility Management (EUM)
Ten Attributes of an Effectively Managed Utility and Five Keys to Management Success
 9:00 - 10:15 a.m. Focus on the Attributes - Assessing Current Condition
10:15 - 10:30 a.m. Break
 10:30 - 11:30 a.m. Identifying Area for Improvement
11:30 a.m. - noon Keys in Action: Intro to Continual Improvement Framework
noon - 1:00 p.m.
Lunch (Included)
1:00 - 2:15 p.m.
Keys in Action: Intro to Strategic Business Planning
2:15 - 2:30 p.m.
Break
2:30 - 4:30 p.m.
Linking EUM Priorities to Strategic Goals and Objectives
   
Day Two (7 Credit Hours) 
8:30 - 10:15 a.m. Keys in Action: Intro to Measurement
10:15 - 10:30 a.m. Break
10:30 - 11:30 a.m. Using SMART Measures to track and report progress
 11:30 a.m. - noon  Special Topic: Other uses of EUM (benchmarking, small systems, etc.)
noon - 1:00 p.m. Lunch (Included)
1:00 - 2:15 p.m. Keys in Action: Intro to Knowledge Management
2:15 - 2:30 p.m. Break
 2:30 - 4:00 p.m. Keys in Action: Intro to Leadership
4:00 - 4:30 p.m.
Resources to Get You Started
   

 

Jim Ginley has worked for nearly 30 years in the municipal water utility sector, including more than 16 years on the headquarters staff of AWWA and more than 12 years as a water utility management and regulatory compliance consultant. He has a broad-based background that touches all areas of the public water sector, from regulations and training, to operations and management of municipal and privately owned water and wastewater agencies, both in North America and overseas.

Ginley is active in both the American Water Works Association (AWWA) and the Water Environment Federation (WEF), including: past chair and a continuing member of the AWWA Strategic Management Practices Committee; member of the AWWA Water Utility Benchmarking Advisory Committee; member of the WEF Utility Management Committee and served as the co-chair of the 2014 AWWA/WEF Utility Management Conference; and created, chaired, and remains a member of the Rocky Mountain AWWA/WEA Joint Utility Management Committee.  Ginley has been published in Journal AWWA, co-authored an AWWA guide book on the AWWA/ANSI Utility Management System Standard (G-400), and authored a chapter in an award-winning water sector anthology, “Damned if We Don’t: Ideas for Accelerating Change around Water.” 

 

For questions regarding registration, lodging or general conference questions, please contact the Conferences and Events Group.