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Addressing Affordability

February 28, 2018, 11:00 a.m.-12:30 p.m. MT

This webinar is complimentary for AWWA members.

This webinar is an introduction to several models and approaches utilities are currently using to assist low-income customers and the tools the utilities are using to effectively reach low-income communities.  These models are presented against the backdrop of “Navigating Legal Pathways to Rate-Funded Customer Assistance Programs.” Although some content could be somewhat similar to the November 2014 webinar titled “Measuring and Addressing Water/Wastewater Bills Affordability,” this new report along with additional information from the US Environmental Protection Agency and others means that the conversation has advanced considerably in the last few years and considerable new information is available.

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Concentrating on the Brine: Membrane Research on Resource Recovery and Emerging Contaminants

March 7, 2018, 11:00 a.m.-12:30 p.m. MT

Concentrate management is a well-known challenge in treating water with the use of reverse osmosis membranes, particularly for inland facilities. However, some membrane researchers view brine as both a burden and a tool. This webinar explores the advances of managing concentrate through volume reduction and the innovative ways that concentrate is being used to tackle emerging contaminants, such as perflourinated compounds.

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Your Choice Matters: Smart Water Solutions to Reduce Non-Revenue Water

This webinar is complimentary for all who pre-register and is sponsored by Badger Meter

March 20, 2018, 11:00 a.m.-12:30 p.m. MT

As technology has advanced over time, so too have the opportunities and choices for water utilities to be smarter about their systems. In the drive to create more efficient and sustainable water infrastructures, while reducing non-revenue water, utilities are beginning to use Internet of Things (IoT) technologies and existing cellular networks, next generation metering, and end water consumer engagement tools that can broaden overall ROI. In this webinar you can learn how to take advantage of the flexible solutions being offered, learn why ility and accuracy reliability is more important than ever, and learn the impact of engaging your consumers to monitor themselves.

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purchase a webinar

  1. View the full upcoming webinar schedule.

  2. After you have identified which webinar you would like to attend, determine if you are viewing as an individual or group. If viewing as an individual, click on “add to cart.” If viewing as a group, select the upgrade option and click on “add to cart.”

  3. Upon receiving your AWWA confirmation email you will need to register with GoToWebinar by following the email instructions.

  4. You must register with GoToWebinar by 8:45 a.m. MT the day of the webinar in order to receive access.

  5. When you register with GoToWebinar, you will be required to enter the AWWA order number in the order field. The order number appears in your confirmation email at the top of the form.

  6. Once you register with GoToWebinar, you will receive automatic approval to the webinar.


If you are not the individual viewing the webinar, it is your responsibility to forward the order confirmation and the hand-out link to the viewer. Your access link to the webinar may be denied if you enter incorrect information in the order number field.

Call Us

Register through Customer Service at 1.800.926.7337 (Option 1). Phone registration is accepted until 8:45 a.m. MT on the day of the live webinar.

If you have payment or registration questions or you have not received payment confirmation of your registration, email AWWA Customer Service or call 800.926.7337 (Option 1) or, if outside the United States and Canada, 303.794.7711 (Option 0).

If you have questions or issues with the archive, please contact Education Services.

Webinars are priced by individual and group rates.

A group registration fee allows multiple viewers to access the webinar via one computer log-in. All participants should assemble in one meeting room to hear and view the webinar (via one computer and a computer projection system). The group registration option does not permit you to have multiple log-ins. If your organization has multiple locations, each location will require a separate registration.
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AWWA Members
Student Registration – $25
Individual Registration (1 individual) – $75
Group Registration (2 or more people) – $255
Full Year Individual Bundle (1 individual) - $900
Full Year Group Bundle (2 or more people) - $2400

Student Registration – $120
Individual Registration (1 individual) – $120
Group Registration (2 or more people) – $370
Full Year Individual Bundle (1 individual) - $1500
Full Year Group Bundle (2 or more people) - $3750

Cancellation Policy
When you purchase a license you are automatically entitled to view the archived webinar for 30 days, so don't worry if you can't make the broadcast date. If you would like to cancel your purchase entirely, AWWA offers a partial refund on advance cancellations.

If you have a conflict and are unable to view the webinar on the date scheduled, the purchase of a site or single registration allows you to view an archived version of the webinar for up to 30 days following the broadcast date. However, if you still wish to cancel your registration in advance of the webinar, you will be entitled to a partial refund according to the following schedule.

If canceled
  • Three business days or more prior to the webinar date - 75% refund
  • Two business days through the webinar broadcast start time – no refund
  • Any time after the webinar broadcast – no refund
All cancellations must be in writing and must include:
  • Name of registrant
  • Membership number (if applicable)
  • Email address
Mail or fax your cancellation request to AWWA Customer Service at 303.347.0804. Questions? Call 1.800.926.7337 (Option 1)
AWWA utilizes the GoToWebinar platform. A webinar participant will need to review the GoToWebinar System Requirements prior to the webinar day to ensure smooth viewing.


For information regarding distance learning, please contact the Conferences and Education group.