Frequently Asked Questions

Attending FAQ

COVID-19 Notice

AWWA's first core principle is the protection of public health. This principle informs our actions during normal times and especially during the COVID-19 crisis. It will continue to guide our decisions related to upcoming AWWA conferences and events. We know many of you are waiting to hear if the AWWA Annual Conference and Exposition (ACE20), June 14-17 in Orlando, Fla., will proceed as planned. We know the uncertainty is difficult, and we thank you for your patience as we determine the best path forward. AWWA will determine by Thursday, April 16 whether the conference will take place as scheduled on site or if circumstances require a change of plans.

We'll update attendees directly with pertinent information as this situation develops. Visit our Coronavirus Resource page for more information.

For up-to-date travel notices from CDC:

For information from CDC on coronavirus:

For information from WHO on coronavirus:

For guidance from the U.S. Travel Association:

What are the dates and times of the conference?

Conference Hours

Registration Hours
Saturday, June 13 8:00am - 5:00pm
Sunday, June 14 7:30am - 5:00pm
Monday, June 15 7:00am - 5:00pm
Tuesday, June 16 7:30am - 5:00pm
Wednesday, June 17 7:30am - 4:00pm
Exhibit Hall Hours
Monday, June 15 10:00am - 5:00pm
Tuesday, June 16 9:00am - 5:00pm
Wednesday, June 17 10:00am - 2:00pm

Who qualifies for the complimentary Exhibits-Only registration?

Complimentary Exhibits-Only registrations are available for employees of AWWA member Water and Wastewater Utilities & Municipalities. Registrations will be verified for membership and employment. This registration includes access to the ACE Exhibit Hall, poster sessions, competitions and education on the show floor. Online pre-registration is required. Offer expires April 22, 2020.

When is my committee meeting?

A list of all committee meetings will be available on the ACE website in April and on the mobile app in June. Committee meetings are open to all and we encourage you to get involved!

Where/what is the Expo Cafe?

Conveniently located in the back of the Exhibit Hall, the ACE Expo Café provides easy access to lunch, with ample seating. Full conference attendees will have two FREE LUNCH CREDIT vouchers attached to the badge. All other attendees may purchase with cash or credit card.

I am a speaker - where do I go for information?

The Speaker Portal is your home for all speaker related information, deadlines, creative commons, registration, who-to-contact, bios and more. Access the Portal thru the link in your Acceptance Confirmation Email. Onsite, visit the Presenter Ready Room to access the Presentation Management System and to speak with AWWA staff.

How do I make a change to my existing registration?

If you have already registered for the conference and would like to purchase tickets to a workshop, special event or if you would like to upgrade your registration email AWWA Customer Service or call 800.926.7337 or 1.303.794.7711.

Visa Requests- How do I obtain a letter of invitation from AWWA?

Submit the international request form. Requests will be honored for attendees and presenters with the intent to register.

Hotel FAQ

How do I book a hotel room, or change an existing reservation?

Visit our Housing & Travel Page to book your room or update an existing reservation thru our Official Housing Bureau, Par Avion. You may also contact Par Avion via email or 866.364.9515. Call 1.310.590.4736 if outside the US and Canada. 

How do I find my hotel confirmation email?

Search your inbox and spam folders for "Par Avion Acknowledgement". If the search is unsuccessful, contact Par Avion via email or 866.364.9515. Call 1.310.590.4736 if outside the US and Canada. 

What if I am contacted by another agency to book my room?

Alert: AWWA is aware of multiple fraudulent organizations contacting attendees to solicit hotel rooms. Reservations made through any housing services company other than Par Avion cannot be guaranteed by AWWA and could result in hidden charges, unusual restrictions, or incorrect hotel placement. If you are contacted by an agency other than Par Avion - the official AWWA Housing Bureau, please email AWWA Lodging.

Which hotels are within walking distance?

The Hilton Orlando, Hyatt Regency Orlando, Rosen Centre and Rosen Plaza hotels are walking hotels. All other hotels will be available on a shuttle route.

What are the hotel shuttle hours?

Sunday: 8:00am - 5:30pm
Monday: 7:00am - 5:30pm
Tuesday: 7:00am - 5:30pm
Wednesday: 7:00am - 7:00pm

Mobile App FAQ

How do I access the ACE Mobile App?

If you have never downloaded the AWWA app before: Beginning June 4th, search for and download "AWWA Events" from your app store. Then open the app and choose ACE20 from the list of available events. If you already have the app on your phone: Beginning June 4th, click the menu icon and scroll to 'Change Event' to select ACE20.

How do I login to the ACE Mobile App?

Logging in isn't necessary to use the app, however you must login to create a personalized schedule and to access some features of the app. Beginning June 4th, log in by using your last name and the barcode #/login # found on your ACE registration confirmation email. After you have arrived at the conference and printed your badge, login by using your last name and the barcode # found on your badge.

General Information FAQ

What are Proceedings and how do I access them?

ACE Proceedings contain PDFs of session PowerPoints, if the authors signed the release to share. Proceedings are available inside the Online Program approximately six weeks after the conference, and will remain available for six months. We anticipate the proceedings to contain approximately 90% of all presentations.

What are the Conference Policies?


As part of your event registration, personal contact data such as name, address, and email was collected and may be used by AWWA Show Management and approved third-parties affiliated with ACE. See AWWA privacy policy ( for additional information. As a reminder, by allowing your badge to be scanned by exhibitors for lead retrieval, you are providing your full contact information (address, email, phone, etc.) to the exhibitors.

While AWWA has taken care to ensure the qualifications of speakers, presenters, and moderators at this conference, the opinions, comments, and other views made by participants in his/her presentation(s) are not necessarily those of AWWA nor its officers, directors, planning committee, or staff.

By registering for this event, conference participants agree to allow AWWA to use their likeness in any AWWA-related production or publication, including, but not limited to, emails, social media posts, printed materials, videos, and websites. Additionally, participants agree to receive show-related and promotional emails from conference hosts and exhibitors through a third-party distributor. At no time, however, will attendees’ email addresses be sold or otherwise directly disclosed to exhibitors or conference vendors.

AWWA Member Code of Practice prohibits sexual harassment and inappropriate sexual conduct at conferences, seminar, and events. Sexual harassment includes unwelcome sexual advances, request for sexual favors, and other verbal or physical conduct of a sexual nature, including jokes and innuendo. Any person who believes a violation of the Member Code of Practice or other misconduct has occurred should report to the AWWA Director of Human Resources, Deputy Chief Executive Officer, or any Presidential Officer. AWWA prohibits retaliation against any AWWA staff, volunteer, member, conference participant, or other person for making a complaint under AWWA policy or for assisting in a complaint investigation.

AWWA encourages the use of social media during our conferences and events. We welcome your pictures, quotes, and use of #AWWAACE. Filming or live streaming of any presentation, session, or Exhibit Hall booth is prohibited without the permission of the presenter or exhibitor. Additionally, if you are unsure about whether it’s appropriate to post a picture or quote, please speak with the presenter or exhibitor to request their permission prior to posting. Violation of this policy may result in confiscation of the media and removal from the event. This policy is intended to protect the intellectual property and hard work of both our presenters and exhibitors. AWWA’s conference proceedings will contain all presentations and additional materials provided by the presenters who wish to have their information published. Attendees are asked to be respectful of their colleagues by turning off or silencing all mobile devices before entering meeting rooms.

How do I request a press pass?

To request a press pass for ACE20 visit the AWWA Press Room.

Education FAQ

How do I get credit for attending sessions?

Each session will have a room monitor with a scanner. Simply ask the monitor to scan your badge when you enter the room AND scan it again when you leave. Learn more about earning, calculating, and printing certificates.

Will my state accept my credits?

You may be awarded CEUs for AWWA trainings by your licensing agency. While trainings may be pre-approved for CE Credits in a given state/province, this does not mean that your agency will award you credit. AWWA recommends that you contact your agency for specifics 30 days prior to attending training. Learn More about CE Credits.

Hear What People are Saying About ACE

"It's a great venue for information exchange, networking, and learning about new technologies."

Water Research Expert, ACE19 Attendee