Although we are all eager to see one another face-to-face, AWWA made this decision after listening closely to you, our members, and evaluating the circumstances in our host city of San Diego, Calif. The convention center remains closed, and we have no indication it will be open for an event the size of ACE21 by June. In addition, California public health authorities are asking people to limit travel to and within the state.
We are making this decision now, so that everyone involved with ACE21 – attendees, presenters, exhibitors and business partners – can adjust their plans accordingly.
Which internet browser will provide me with the best experience?
Listed in order of preference: Google Chrome, Firefox and Microsoft Edge.
Can I turn on my webcam during the event?
No, attendees will not be able to use webcams.
Can I call in and listen to the technical sessions?
No, all technical sessions utilize PC and Smart Phone audio only.
Can I view the Virtual Summit on a mobile device?
Yes, all mobile devices are supported within the platform.
Can I test my system prior to the Virtual Summit?
Yes, test your system now.
The sound of my session and/or sponsor video is not working or very faint, what do I do?
Please make sure you have an up to date modern browser, that your speakers are connected, and the volume is turned on by clicking over to an alternate website (like YouTube).
Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound card not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:
Click Start, Settings, and then Control Panel.
Double-click on the Multimedia Icon.
On the audio tab, turn up the volume.
If it is grayed out, this is indication that the system is not configured for sound.
The video I am watching stops, or it continually stops and buffers, what do I do?
Network congestion can occur at any time due to the following problems:
If you are connecting to the Internet through a slow connection, or over a congested wi-fi or cellular (mobile) network.
You are trying to access an event during peak Internet traffic hours.
If you are connecting to the Internet from a mobile device.
There is heavy traffic on your company network.
To alleviate network congestion, you may want to consider the following:
Upgrading to a faster connection
Minimize the amount of applications you are running while accessing the event
Try accessing the event during an off-peak Internet traffic period.
To alleviate these problems, consider reducing the amount of applications you have running. If you are accessing an on-demand event, try accessing the presentation later when network congestion may have lessened.
The sound is working, but the video freezes, what do I do?
This is usually because of network congestion. Network congestion manifests itself in different ways:
The sound works continuously, but the video freezes.
The program continually stops and rebuffers.
The player automatically stops, requiring you to click play again to resume.
Please refer to FAQ "The media player automatically stops or it continually stops and rebuffers" for reference on network congestion.
Pressing the “access session and/or sponsor” button doesn’t do anything, what do I do?
If you have a pop-up blocking software installed and it is active, it may be blocking the presentation console from opening. You many need to temporarily disable the pop-up blocking software in order to participate in the event.
When accessing the session and/or sponsor page, I cannot view the slides or the slides are not changing, what do I do?
Try refreshing the presentation by either hitting F5 on your keyboard or closing out and relaunching the presentation.
If you have joined a event, which has already started, please wait a few moments. The slides are either synchronized with the event and will flip with the next timed marker in the presentation or are user-controlled and can be flipped using controls located below the slides.
Every pre-registered attendee will receive an email outlining specific details and options based on the individual registration type/category they were registered for. If you have not received an email by Friday, March 26th, please contact AWWA Customer Service at firstname.lastname@example.org or 1.800.926.7337
If you registered and paid for ticketed items such as Pre-Conference Workshops, Public Officials Courses, Fuller Breakfast, or Spouse/Guest, these items have been cancelled and will be refunded in full. Please allow up to 14 business days.
If you registered and paid for a full conference registration and want to transfer your ACE21 full conference registration to ACE22 in San Antonio, we can do this for you as well. Please contact AWWA Customer Service at email@example.com or 1.800.926.7337.