Attending FAQ

What are the dates, times and location of ACE22?

ACE22 l will be held June 12-15, 2022. The conference will take place in San Antonio, Texas, at the Henry B. Gonzalez Convention Center.

Please continue to check the Schedule at a Glance for updated event information. 

CONFERENCE HOURS

Registration Hours
Sunday, June  | 12 8:00 a.m. - 5:00 p.m.
Monday, June 13  | 7:00 a.m. - 5:00 p.m.
Tuesday, June 14  | 8:00 a.m. - 4:30 p.m. 
Wednesday, June 15  | 8:00 a.m. - 1:15 p.m.

Exhibit Hall Hours
Monday, June 13  | 10:00 a.m. - 5:00 p.m.
Tuesday, June 14  | 9:00 a.m. - 5:00 p.m. 
Wednesday, June 15  | 10:00 a.m. - 2:00 p.m.

How do I register for ACE22?

Click the 'Attend' tab to find registration instructions and information on registration categories, deadlines and more. If you need assistance or need to edit an existing registration, please reach out to AWWA Customer Service at service@awwa.org. 

How do I make a change to my existing registration?

If you have already registered for the conference and would like to purchase tickets to a workshop, special event or if you would like to upgrade your registration, email AWWA Customer Service at service@awwa.org or call 1.303.794.7711 or 800.926.7337.

How do I know I will be safe attending an in-person event?

For more information on steps that AWWA is taking to keep you safe while at ACE22, please visit the ACE22 COVID-19 Guidance page.

Where can I find the full schedule of ACE sessions?

The technical program is currently in development. Program details and session information will be available on the Professional Program page in early 2022.

When is my committee meeting?

The Committee Meeting schedule will be published on the Special Events & Meetings page in March 2022. 

Visa Requests- How do I obtain a letter of invitation from AWWA?

If an invitation letter is needed to secure your US Visa to attend ACE, or if you wish to find information on US Embassy, Visa Waiver Program, or additional details please submit the international request form. Requests will be honored for attendees and presenters with the intent to register.

Hotel & Travel FAQ

How do I book a hotel room, or change an existing reservation?

Visit our Hotel & Travel Page to book your room or update an existing reservation thru our Official Housing Bureau, Par Avion. You may also contact Par Avion via email or 866.364.9515. Call 1.310.590.4736 if outside the US and Canada. 
 

How do I find my hotel confirmation email?

Search your inbox and spam folders for "Par Avion Acknowledgement". If the search is unsuccessful, contact Par Avion via email or 866.364.9515. Call 1.310.590.4736 if outside the US and Canada. 

General Information FAQ

How do I access my Certificate of Completion?

For ACE21 All Virtual: Certificates of Completion were awarded for all sessions participated in-entirety during June 14-17, 2021. Please note that certificates are not the same as a state-approved operator CEUs. Licensed operators should visit this tab to learn more

Certificates of Completion will suffice for most engineering licenses, however it is your responsibility to know the requirements of your unique situation. Each agency is different. 

Instructions to access AWWA Certificates of Completion: 

  1. Wait 30-60 days after a program, then access your AWWA account at www.awwa.org
  2. Login using your User Name and Password (or reset if forgotten) 
  3. Click on your name/profile in the upper right of the screen 
  4. Select 'My Transcripts' from the left-hand navigation menu 
  5. Select 'Download Certificate' 

If you are having problems with login, call 800.926.7337 for assistance. Please read the disclaimer at www.awwa.org/credits and allow 60 days certificate processing time. 

Visit the ACE21 Continuing Education page for additional details and instructions. 

Learn more about earning, calculating, and printing certificates.

I am a licensed operator: Will my state award my credits?

For ACE21 Virtual, although the conference contained many virtual sessions, for Operator CEU purposes five (5) sessions (0.5 CEUs) contained the following elements to satisfy what many states require in an online training environment in order to monitor participation, attendance and engagement: 


1.    be presented live (online, but live in real-time. Not pre-recorded)
2.    include quiz-style poll questions every 15-minues
3.    include a survey at the end of the session
4.    include opportunity for live Q&A with the speaker
5.    include special instructions from the moderator: the moderator will advise the audience that all licensed operators should take the polls and the survey for their best chance at being awarded CEUs from their state agency. 

The five (5) sessions included at ACE21 - All Virtual were: 

VS1_10 Cost-Effective Pipe Retrofits for Smaller Systems
VS2_17 Managing Smaller Systems Like a PRO!
VS3_20 Prolonging the Useful Life of Distribution Valves 
VS3_24 Affordable Water Treatment for Smaller Systems
VS4_16 Advanced Metering Infrastructure

Operator CE's for those five (5) sessions are pre-approved in the following states: Alaska, Arkansas, California, Colorado, Florida, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Minnesota, North Dakota, Nevada, New York, Oklahoma, Pennsylvania (2 credit hours max), Tennessee, Texas, Washington, Wyoming

Operator CE's are denied in the following states: Connecticut, North Carolina, Nebraska, New Jersey, Ohio

All other states are either pending or do not offer a training provider approval process.

Licensed operators should contact their licensing agencies in advance to determine eligibility. Due to great variances between states, AWWA will only apply for five (5) hours of operator licensing continuing education. 

Please visit the www.awwa.org/credits to learn more about earning, calculating, and printing certificates.

How do I request a press pass?

To request a press pass for ACE please visit the AWWA Press Room.

What are the Conference Policies?

CONFERENCE POLICIES

CONTACT INFORMATION
As part of your event registration, personal contact data such as name, address, and email were collected and may be used by AWWA Show Management and approved third parties affiliated with ACE. See AWWA privacy policy (awwa.org/privacy) for additional information. As a reminder, by allowing your badge to be scanned by exhibitors for lead retrieval, you are providing your full contact information (address, email, phone, etc.) to the exhibitors.

PROFESSIONAL PROGRAM DISCLAIMER
While AWWA has taken care to ensure the qualifications of speakers, presenters, and moderators at this conference, the opinions, comments, and other views made by a participant in his/her presentation(s) are not necessarily those of AWWA nor its officers, directors, planning committee, or staff.

PHOTOGRAPHY & INFORMATION RELEASE
By registering for this event, conference participants agree to allow AWWA to use their likeness in any AWWA-related production or publication, including, but not limited to, emails, social media posts, printed materials, videos, and websites. Additionally, participants agree to receive show-related and promotional emails from conference hosts and exhibitors through a third-party distributor. At no time, however, will attendees' email addresses be sold or otherwise directly disclosed to exhibitors or conference vendors.

SEXUAL HARASSMENT
AWWA Member Code of Practice prohibits sexual harassment, and inappropriate sexual conduct at conferences, seminars and events. Sexual harassment includes unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature, including jokes and innuendo. Any person who believes a violation of the Member Code of Practice or any other misconduct has occurred should report to the AWWA Director of Human Resources, Deputy Chief Executive Officer, or any Presidential Officer. AWWA prohibits retaliation against any AWWA staff, volunteer, member, conference participants, or other person for making a complaint under AWWA policy or for assisting in a complaint investigation.

SOCIAL MEDIA, CAMERA, & CELL PHONES
AWWA encourages the use of social media during our conferences and events. Filming or live streaming of any presentation, session or exhibit hall booth is prohibited without the permission of the presenter or exhibitor. Additionally, if you are unsure about whether it’s appropriate to post a picture or quote, please speak with the presenter or exhibitor to request their permission prior to posting. Violation may result in confiscation of the media and removal from the event. This policy is intended to protect the intellectual property and hard work of both our presenters and exhibitors. AWWA’s conference proceedings will contain all presentations and additional materials provided by the presenters who wish to have their information published. Attendees are asked to be respectful of their colleagues by turning off or silencing all mobile devices before entering meeting rooms.
 

Who do I contact with any additional questions?

For conference attendees, please contact awwaconferences@awwa.org

For presenters and moderators, please contact educationservices@awwa.org

For exhibitors and sponsors, please contact exhibitormail@awwa.org

Exhibitor & Sponsor FAQ

How do I learn more about exhibiting or sponsoring?

Opportunities available! Please contact your AWWA sales manager for details: If you are in the Eastern US, Asia, or Australia email Pam Fithian. If you are in the Western US, Europe, Israel or Mexico, email Donna Walstrom.

Hear What Attendees are Saying About ACE

"AWWA ACE has always been the one conference that I attend to see new technologies, hear about topics that other utilities have experience in through the technical sessions, and meet up with others in the industry."