Due to space and timing constraints, AWWA will not be rescheduling ACE20 for a later 2020 date. ACE21 will be held June 13–16, 2021, in San Diego, CA. Visit awwa.org/Events-Education for a full list of AWWA events.
Yes. Conference registrations will be automatically cancelled and refunded in full. This includes tickets for Pre-Conference Workshops, Water Industry Lunch, Public Officials Courses, Fuller Breakfast, Facility Tours and Golf Tournament. This process may take up to 45 days, and we appreciate your patience and understanding. If you have not received a refund as of May 26, please contact AWWA Customer Service at firstname.lastname@example.org.
If you made your hotel reservation through AWWA Housing (Par Avion), we will automatically cancel your hotel room and you will receive a cancellation confirmation from Par Avion. This process may take up to 10 business days. You will not be charged any fees for this cancellation. If you have questions about this or do not receive a cancellation confirmation from Par Avion, contact Par Avion directly at 866-364-9515.
You will need to cancel the reservation through the same method. AWWA is not responsible for any cancellation fees incurred for rooms booked outside of our established housing blocks and official housing partner Par Avion.
Contact your airline to cancel your flight. Many airlines are offering concessions in light of travel concerns associated with COVID-19. AWWA is not responsible for airfare or travel expenses. We apologize for any inconvenience or challenges this may cause you.
Yes. Refunds generated due to event cancellation are limited to registration costs. Membership fees will not be reimbursed, and you will be able to keep the year-round member benefits.
For individuals who are registered for ACE20 with a complimentary exhibitor badge, badges will not be transferred to ACE21. ACE20 with an exhibitor paid badge will be automatically refunded.