Frequently Asked Questions


Attending FAQ

What are the dates, times and location of ACE24?

ACE24 will be held Monday, June 10 - Thursday, June 13, 2024 in Anaheim, California. Please note the pattern shift! Pre-Conference Workshops will be held Monday, and Opening General Session will be on Tuesday. Exhibits are open Tuesday through Thursday. Please continue to refer to the Schedule at a Glance for daily hours and updated event information. 

The conference will take place at the Anaheim Convention Center, 800 W Katella Ave, Anaheim, CA 92802. The co-Headquarter Hotels are the adjacent Hilton & Marriott. 

 

What are the dates & locations for the next 5 years?

Mark your calendars! See a list of the next several years ACE dates and locations here

How do I register for ACE24?

Registration is open! Visit the Registration page to view options and process your registration. 

Where can I find the full schedule of ACE sessions?

Please visit the Educational Sessions page to view all sessions for ACE24. 

Disney Theme Parks - Can I purchase discount tickets?

Yes! Specially priced tickets for the Disneyland Resort Theme Parks will be available for registered attendees of ACE24. Tickets MUST be purchased in advance; registration will be verified; limit of 6 tickets. Other details and policies can be found under Disney tickets on the ACE Registration page.  
 

I am a speaker - where do I go for information?

The Speaker Portal will be the hub for all speaker related information, deadlines, creative commons, registration, who-to-contact, bios and more. Visit our I am a Presenter webpage for your link to the Speaker Portal. 

Onsite, visit the Presenter Ready Room to access the Presentation Management System and to speak with AWWA staff.

When & where is my committee meeting?

Committee Meetings may take place at the Convention Center, Hilton Anaheim Hotel, or Anaheim Marriott Hotel. The schedule is subject to change - please be sure to download the 'AWWA Events' mobile app in May for most current information onsite. See the full list of ACE24 AWWA Committee Meetings here

Visa Requests- How do I obtain a letter of invitation from AWWA?

If an invitation letter is needed to secure your Visa to attend ACE, or if you wish to find information on Embassy, Visa Waiver Program, or additional details please submit the international request form. Requests will be honored for attendees and presenters with the intent to register.

General Information FAQ

How do I access my Certificate of Completion?

Visit ACE Continuing Education to learn more and be sure to view this Tutorial Video for mobile app and certificate instructions.

AWWA will provide Certificates of Completion for sessions attended in-full. It is your responsibility to know the requirements of your unique licensing location. Each agency is different. 

Instructions to access AWWA Certificates of Completion: 

  1. Wait 60 days after a program, then visit www.awwa.org
  2. Click My Account in the upper right corner
  3. Login using your username and password (or reset if forgotten)
  4. In your account, select 'My Transcripts' from the left-hand navigation menu 
  5. Click the 'Download' button next to each session certificate

Be sure to read the disclaimer at www.awwa.org/credits and allow 60 days certificate processing time. 

Again, please visit the ACE Continuing Education page for additional details and instructions - and be sure to view this Tutorial Video for mobile app and certificate instructions.

Learn more about earning, calculating, and printing certificates.

Where is the Call for Abstracts?

The ACE24 Call For Abstracts closed in September 2023.

Thank you to all who submitted! Acceptance status notifications were emailed on February 5, 2024.
Visit AWWA's Call For Abstracts webpage to see other AWWA conferences currently accepting proposals. 

 

 

What are the Conference Policies?

CONFERENCE POLICIES

CONTACT INFORMATION
As part of your event registration, personal contact data such as name, address, and email were collected and may be used by AWWA Show Management and approved third parties affiliated with ACE. See AWWA privacy policy (awwa.org/privacy) for additional information. As a reminder, by allowing your badge to be scanned by exhibitors for lead retrieval, you are providing your full contact information (address, email, phone, etc.) to the exhibitors.

PROFESSIONAL PROGRAM DISCLAIMER
While AWWA has taken care to ensure the qualifications of speakers, presenters, and moderators at this conference, the opinions, comments, and other views made by a participant in his/her presentation(s) are not necessarily those of AWWA nor its officers, directors, planning committee, or staff.

PHOTOGRAPHY & INFORMATION RELEASE
By registering for this event, conference participants agree to allow AWWA to use their likeness in any AWWA-related production or publication, including, but not limited to, emails, social media posts, printed materials, videos, and websites. Additionally, participants agree to receive show-related and promotional emails from conference hosts and exhibitors through a third-party distributor. At no time, however, will attendees' email addresses be sold or otherwise directly disclosed to exhibitors or conference vendors.

SEXUAL HARASSMENT
AWWA Member Code of Practice prohibits sexual harassment, and inappropriate sexual conduct at conferences, seminars and events. Sexual harassment includes unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature, including jokes and innuendo. Any person who believes a violation of the Member Code of Practice or any other misconduct has occurred should report to the AWWA Director of Human Resources, Deputy Chief Executive Officer, or any Presidential Officer. AWWA prohibits retaliation against any AWWA staff, volunteer, member, conference participants, or other person for making a complaint under AWWA policy or for assisting in a complaint investigation.

SOCIAL MEDIA, CAMERA, & CELL PHONES
AWWA encourages the use of social media during our conferences and events. Filming or live streaming of any presentation, session or exhibit hall booth is prohibited without the permission of the presenter or exhibitor. Additionally, if you are unsure about whether it’s appropriate to post a picture or quote, please speak with the presenter or exhibitor to request their permission prior to posting. Violation may result in confiscation of the media and removal from the event. This policy is intended to protect the intellectual property and hard work of both our presenters and exhibitors. AWWA’s conference proceedings will contain all presentations and additional materials provided by the presenters who wish to have their information published. Attendees are asked to be respectful of their colleagues by turning off or silencing all mobile devices before entering meeting rooms.
 

What are the ACE Sustainability Practices?

Please visit our ACE Sustainability & Impact page for details! 

As AWWA looks to the future and evaluates its environmental impact, the association is making a push towards a more sustainable ACE experience. Attendees of ACE24 in Anaheim can expect to see several changes that reflect this more mindful approach and environmental stewardship. 

How do I access the ACE Mobile App?

Beginning in May 2024, you may access the ACE24 App by installing "AWWA Events" from your app store.

First Step: View the Mobile App How-To Video to get started today!

Logging in isn't necessary to view the app, however you must login to create a personalized schedule, track session attendance for certificates of completion, and to access some additional features of the app. 

Login Instructions:

  • Search for and install "AWWA Events" from your app store
  • Open the app and choose ACE24
  • Click the person icon in upper right corner, then “Profile”
  • You will be prompted to login using Last Name & the barcode/login # found on both your name badge and your registration confirmation email

Who do I contact with any additional questions?

For registration questions, please contact service@awwa.org

For presenters and moderators, please contact educationservices@awwa.org

For exhibitors and sponsors, please contact exhibitormail@awwa.org

For general conference attendee questions, please contact awwaconferences@awwa.org

How do I request a press pass?

To request a press pass for ACE please visit the AWWA Press Room.

Where can I learn more about the SDWA 50th Anniversary?

In honor of 50 years since the passing of the Safe Drinking Water Act, AWWA is excited to celebrate the successes of the sector and water professionals whose nonstop efforts have kept our water safe and reliable.  Visit AWWA's SDWA webpage to learn more and celebrate with us! 

Hear What Attendees are Saying About ACE

"AWWA ACE has always been the one conference that I attend to see new technologies, hear about topics that other utilities have experience in through the technical sessions, and meet up with others in the industry."