AWWA Provides Certificates of Completion

For in-person attendees: For ACE23, AWWA will apply for pre-approval from many U.S. state and Canadian provincial operator licensing agencies. Be sure to check with your specific agency to determine if they will accept AWWA Certificates of Completion. Onsite, sign-in & out of each session you attend in full. You may then access your certificates following the five steps below. 

For ACE Virtual Attendees:  While the ACE Virtual program is not developed for Operator CEUs (i.e. attentiveness monitoring, quizzes, and polling will not occur in ACE23 All Virtual), AWWA will however provide Certificates of Completion for ACE Virtual sessions attended real-time and in-full during live streaming. Virtual programming approval varies greatly per state, and license. Certificates are not provided for watching a recording.


Please read below for information on accessing your Certificates of Completion, and important disclaimer.


To access your self-service Certificate(s) of Completion: 

1. Wait 60 days after the event, then visit
2. Click 'My Account' in upper right corner to login (reset pw if forgotten)
3. In your account, select 'My Transcripts' from left-hand menu
4. Click 'AWWA Certificates of Completion & Activity Transcripts'
5. Click 'Download' next to each available certificate

If you are having problems with login, please call 800.926.7337 or email for assistance. Please read the disclaimer at and allow 60 days for processing. 


All approvals are at the discretion of your licensing agency, and every state/province is different. Please note that a Certificate of Completion does not guarantee that your agency will award you credit. It is the individual's responsibility, before registering for any education program, to contact his/her licensing agency: 1. To confirm that the education program is acceptable for continuing education credit towards your particular license; and 2. To confirm what you need to submit for credit approval. You must contact your specific licensing agency for details. 

AWWA recommends that you: 

Contact the agency 30 days prior to attending training 
Ask your agency about its relevancy criteria
Ask your agency if the training format is approved (in-person vs online or other)
Find out what credit the agency approves
Find out what you need to do in order to receive credit
Find out whether you must submit an application prior to attending or submit handouts, etc., after training

Learn more about continuing education at or email us at