Water Quality Complaint Investigator's Guide, Second Edition
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Water Quality Complaint Investigator's Guide, Second Edition

Water Quality Complaint Investigator's Guide, Second Edition

ISBN: 9781583219928
Author: William C. Lauer
Publisher: American Water Works Association
Publication date: 2014
AWWA catalog no: 20574-2E
Media Type: SOFTBOUND
Number of pages: 125

This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints.

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Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. The Water Quality Complaint Investigators...

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