Focus First on Service: The Voice and Face of Your Utility
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Focus First on Service: The Voice and Face of Your Utility

Focus First on Service: The Voice and Face of Your Utility

ISBN: 9781583214589
Publisher: American Water Works Association
Publication date: 2007
AWWA catalog no: 20629
Media Type: Softbound
Number of pages: 81
An in-service training workbook for water utility customer service representatives.

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Item Details:
Water utility customer service representatives face a variety of customer problems and complaints every day. They need specific training in how to deal with customer problems quickly and provide satisfactory solutions.

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