Customer Service Techniques for Utilities DVD
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Customer Service Techniques for Utilities DVD

Customer Service Techniques for Utilities DVD

ISBN: 9781625761170
Publisher: American Water Works Association
Publication date: 2015
AWWA catalog no: 64411
Media Type: DVD
Customer Service Techniques for Water Utilities outlines customer service basics and the importance of providing good customer service to utility customers.
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Item Details:

A good customer service representative needs to be an effective communicator but it’s also imperative to know the utility, know the water supply, know their job and the job of their co-workers. This video covers the characteristics of excellent customer service, effective communication skills, how...

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