Customer Service Techniques for Utilities DVD
A good customer service representative needs to be an effective communicator but it’s also imperative to know the utility, know the water supply, know their job and the job of their co-workers. This video covers the characteristics of excellent customer service, effective communication skills, how to work with challenging customers and the technologies representatives encounter while on the job. This video supports and reinforces the AWWA Customer Service Certificate Program and the AWWA book, Focus First on Service.
DVD, 21 mins.
* Subtitled in English for the deaf and the hearing impaired