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Back to AWWA Utility Benchmarking: Performance Management for Water and Wastewater
AWWA Utility Benchmarking: Performance Management for Water and Wastewater

AWWA Utility Benchmarking: Performance Management for Water and Wastewater

ISBN: 9781625763594
Publisher: American Water Works Association (AWWA)
Publication date: 2019
AWWA catalog no: 20765-19
Media Type: SOFTBOUND
Number of pages: 225

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Utility managers can use the data and analyses in this report to determine how their utility’s performance compares to the water or wastewater industry in five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.

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Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to...

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