This standard describes the critical elements of effective business practices
for the operation and management of water and wastewater utilities. It encompasses
the major functions necessary to sustain a successful utility and information
management. The purpose of this standard is to establish...
Back to AWWA G410-09 Business Practices for Operation and Management (PDF)
This standard describes the critical elements of effective business practices
for the operation and management of water and wastewater utilities. It encompasses
the major functions necessary to sustain a successful utility and information
management. The purpose of this standard is to establish criteria for how water and wastewater
utilities develop, measure the performance of, and improve the strategic
planning, resource management, and support functions necessary to create and
sustain a high-performing organization. This standard describes the framework
that successful utilities should use in developing and improving the performance of
these business practices, including the establishment of policies and performance
standards, the creation of functions and practices, the development of organization
capacity and technology, and integration of functions and practices with the larger
organization and its strategies. This is the first edition of this standard; as such, there are no major
revisions.