Because lead in water comes from home pipes and plumbing, customers should have information to help them assess risks and take steps to protect their households.
The downloadable tools below include both adaptable text and completed, printable items. In all cases, they should be reviewed carefully to assure the information provided is consistent with local circumstances.
Utility Brochure Samples
Printable Home Plumbing Graphic
Editable Utility CCR Text
Utility CCR Sample
Editable Bill Insert
Editable Web Text
Editable Social Media Posts
Editable Testing for Lead Text
EPA Compliance Sample Collection Procedure for Homeowners
Editable Using Filters Text
Editable Finding a Plumber Text
Editable Cleaning Aerators Text
Printable Cleaning Aerators Document
Read about outreach to customers in AWWA Connections.
EPA releases revised rule on lead (October 10, 2019)
Lead in Water: What level should prompt action? (March 2, 2017)
Public outreach key to mitigating lead risks (May 13, 2016)
Proactive utilities engage media on lead (Feb. 19, 2016)
Read more in AWWA Journal (Member login needed).
Transparent Communication Builds Trust Regarding Lead in Drinking Water (Oct. 31, 2018)
Lead Communication It's Not What You Say but How You Say It (April 1, 2018)