Water utilities have a mandate and duty to provide safe drinking water to their communities.
The effective and consistent delivery of safe water requires aggressive programs to protect sources of supply, regular investments to replace and renew infrastructure to enhance water quality and service delivery, as well as diligent treatment operations. In order to accomplish these multiple goals, more funds must be collected from customers than is currently provided under the existing rate structure. Therefore, the long term key to financial viability and public health protection and safety, is to acquire public support by communicating with local media and stakeholders, and making them partners in a safe community water supply. This communications program is designed to gain the support of utility’s stakeholders.