Streaming Questions

I have a subscription, but videos will not play.

This is most likely a firewall issue. Please have your IT department ensure that the domain * is whitelisted. Next, clear your browser cache, go back to, and sign-in.

Can I purchase a subscription for my entire utility?

Yes, AWWA offers an organizational subscription for utilities where the subscription allows access to video content for any utility employee associated with the organization. Contact us for more details and to purchase.

How do I get my team signed up to watch AWWA video streaming?

If your utility purchases an organizational subscription to AWWA Video Streaming, your employees must register on before logging in to the video platform to watch video content. 

Here are instructions to provide them on how to register an account. If you have questions or encounter any issues in registration please contact us

How to Register an AWWA Account 

  1. Visit, and click “Login” in the upper-right corner
  2. Click “I Agree – Create Account”
  3. You will be prompted to provide your email
  4. On the “Tell Us About Yourself” screen, you will fill out the form with your information. To ensure that you can watch content at, you will need to make sure you register as an employee of your utility. To do this, fill out City, State, and Country fields, start typing in the name of your employer in the Company Name field, then click Find Company. You will then be able to choose the name of your employer from a dropdown list.
  5. Finish registration by making a password. When you login to AWWA video streaming, you will use the email address and the password you used when registering for your AWWA account.
  6. You can now watch videos at

I've purchased a subscription – how do I log in?

Once you have purchased a subscription, visit and click on the blue LOGIN button in the upper right hand corner of the screen. Utilize your AWWA login credentials (the same username and password you use on the website) to login.

What are the technical requirements to utilize the streaming service?

Streaming is compatible with most browsers, including Google Chrome, Apple Safari, Mozilla Firefox and Microsoft Edge, and many devices including most tablets, mobile phones, and laptops. Internet Explorer is NOT supported. If you have any technical or playback issues, please contact AWWA Customer Service at (800) 926-7337.

How long do I have access to the streaming service?

You have access to your subscription for one year and you will be able to renew your subscription 90 days before it expires.

I have a question about my streaming service – who do I contact?

Please contact AWWA Customer Service at (800) 926-7337 with any questions or problems that you have.

Can I still purchase AWWA DVDs?

Yes! All AWWA DVDs are still available for purchase on our website. Please note that DVDs are a separate product and their purchase does not include access to streaming and vice versa.

How will my subscription be renewed?

90 days before the end of your subscription you will receive an email offering you the ability to renew your subscription. 

How do I cancel my subscription?

Cancellations must occur within 24 hours of your subscription purchase. After that time, cancellations are no longer available. Please contact AWWA Customer Service at (800) 926-7337 if you have further questions on canceling your subscription. 

What is the refund policy?

Refunds will only be given if requested within 24 hours of purchase. Please contact AWWA Customer Service at (800) 926-7337 to request a refund.