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FREE Webinar: Be a Trusted Source: How to Handle Communication Challenges During COVID-19

Friday, April 3, 2020 @ 11:00 AM - 12:30 PM
The coronavirus pandemic has created unique communication challenges for water professionals. Learn risk communication best practices to build trust and be a reassuring voice for employees and leadership navigating this evolving landscape and for customers and the public who need to know about tap water safety.

Note: If you experienced an error message during registration this morning, please note that we have resolved the issue and are continuing to monitor. We encourage you to try again and thank you for your understanding.

The coronavirus (COVID-19) pandemic has brought on unique challenges for water professionals communicating to internal and external audiences. In an environment of reduced public trust in government agencies, it is more important than ever to be a reassuring voice for employees and leadership navigating this constantly evolving landscape and for customers and the public who need to know about the safety of their tap water.

Principles on risk communications, using AWWA’s “Trending in an Instant: A Risk Communication Guide for Water Utilities” as a foundation, will be provided to effectively communicate to internal and external audiences about COVID-19. This webinar will provide recommendations and best practices on:

  • Risk communication principles in a highly charged atmosphere
  • Unique communication challenges utilities are facing and how they are responding
  • Internal stakeholders – essentials of keeping everyone on the same page, including how to successfully communicate with a remote workforce
  • How to equip employees and leadership for the constantly evolving communication landscape around COVID-19
  • How to proactively educate and inform consumers in a way that’s suitable for this time

Learn More.