Which internet browser will provide me with the best experience?
Listed in order of preference: Google Chrome, Firefox and Microsoft Edge.

Can I turn on my webcam during the event?
No, attendees will not be able to use webcams.

Can I call in and listen to the technical sessions?
No, all technical sessions utilize PC and Smart Phone audio only.

Can I view on a mobile device?
Yes, all mobile devices are supported within the platform.

Can I test my system prior to the event?
Yes, test your system now.

The sound of my session and/or sponsor video is not working or very faint, what do I do?
Please make sure you have an up to date modern browser, that your speakers are connected, and the volume is turned on by clicking over to an alternate website (like YouTube).

Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound card not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:

• Click Start, Settings, and then Control Panel.
• Double-click on the Multimedia Icon.
• On the audio tab, turn up the volume.

If it is grayed out, this is indication that the system is not configured for sound. 

The video I am watching stops, or it continually stops and buffers, what do I do?
Network congestion can occur at any time due to the following problems:

• If you are connecting to the Internet through a slow connection, or over a congested wi-fi or cellular (mobile) network.
• You are trying to access an event during peak Internet traffic hours.
• If you are connecting to the Internet from a mobile device.
• There is heavy traffic on your company network.

To alleviate network congestion, you may want to consider the following:

• Upgrading to a faster connection
• Minimize the amount of applications you are running while accessing the event
• Try accessing the event during an off-peak Internet traffic period.
• To alleviate these problems, consider reducing the amount of applications you have running. If you are accessing an on-demand event, try accessing the presentation later when network congestion may have lessened.

The sound is working, but the video freezes, what do I do?
This is usually because of network congestion. Network congestion manifests itself in different ways:

• The sound works continuously, but the video freezes.
• The program continually stops and rebuffers.
• The player automatically stops, requiring you to click play again to resume.

Please refer to FAQ "The media player automatically stops or it continually stops and rebuffers" for reference on network congestion.

Pressing the “access session and/or sponsor” button doesn’t do anything, what do I do?
If you have a pop-up blocking software installed and it is active, it may be blocking the presentation console from opening. You many need to temporarily disable the pop-up blocking software in order to participate in the event.

When accessing the session and/or sponsor page, I cannot view the slides or the slides are not changing, what do I do?
Try refreshing the presentation by either hitting F5 on your keyboard or closing out and relaunching the presentation.

If you have joined a event, which has already started, please wait a few moments. The slides are either synchronized with the event and will flip with the next timed marker in the presentation or are user-controlled and can be flipped using controls located below the slides.

Virtual Summit Code of Conduct

AWWA is committed to providing a safe, productive, and welcoming environment for all meeting participants and AWWA staff. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, AWWA staff members, service providers and all others are expected to abide by this Virtual Program's Code of Conduct.

This Policy applies to all AWWA meeting-related events, including those sponsored by organizations other than AWWA but held in conjunction with AWWA events, on public or private platforms.

AWWA has zero-tolerance for any form of discrimination or harassment, including but not limited to sexual harassment by participants or our staff at our meetings. If you experience harassment or hear of any incidents of unacceptable behavior, AWWA asks that you inform us by contacting educationservices@awwa.org so that we can take the appropriate action.

Unacceptable Behavior is defined as:

• Harassment, intimidation, or discrimination in any form.
• Verbal abuse of any attendee, speaker, volunteer, exhibitor, AWWA staff member, service provider, or other meeting guest.
• Examples of verbal abuse include, but are not limited to, verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, national origin, inappropriate use of nudity and/or sexual images in public spaces or in presentations, or threatening or stalking any attendee, speaker, volunteer, exhibitor, AWWA staff member, service provider, or other meeting guest.
• Disruption of presentations during sessions, in the exhibit hall, or at other events organized by AWWA throughout the virtual meeting. All participants must comply with the instructions of the moderator and any AWWA virtual event staff.
• Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services. AWWA reserves the right to remove such messages and potentially ban sources of those solicitations.
• Participants should not copy or take screen shots of Q&A or any chat room activity that takes place in the virtual space. AWWA reserves the right to take any action deemed necessary and appropriate, including immediate removal from the meeting without warning or refund, in response to any incident of unacceptable behavior, and AWWA reserves the right to prohibit attendance at any future meeting, virtually or in person.