Customer Service


Materials created to help Customer Service professionals in the water sector addresses the challenges facing water utilities in the 21st century. 

The overall purpose of the seminar is to assist customer service representatives in being responsive to increased customer expectations and to show customer service managers how to prepare their teams to face these challenges. 

Welcome to AWWA's Customer Service Seminar-On-Demand program. This unique program provides your organization with a toolkit to complete on-site, face-to-face training for any number of employees. With training on demand, you can choose where and when to conduct the training, using our professional Customer Service Certificate Program curriculum. 

This On Demand training is intended to be delivered face-to-face, with a trainer of your selection. We recommend you select an individual with professional training, instructional or teaching experience. Learn More!

In-Person Seminar: Thank you for your interest in AWWA's Customer Service Seminar. At this time, there are no plans to host the seminar in-person. If you have a group of thirty or more individuals that are interested in registering for an in-person seminar, please contact us at to discuss possible arrangements. 



For registration assistance, please contact For general questions, please contact the Conferences and Events Group