The AWWA Virtual Summit is available on-demand!
Connect virtually to exchange knowledge and collaborate during this world-class event full of innovative and educational content – all delivered to your home or office.
Stay informed with short, engaging sessions delivered by subject matter experts on today’s most relevant water sector topics.
Explore content-rich sessions, connect with sponsors to find solutions and chat with fellow attendees in the summit’s interactive virtual environment.
Engage with your peers, learn about new products, renew relationships, and contribute your ideas to help move the industry forward.
Thanks to all who joined us on September 23 & 24. It's not too late - register today for on-demand access.
The online event will be available through October 26. To access the Virtual Summit you must register for the event. Register Online or fill out the Registration Form today.
Already registered? You can access the Virtual Event here by entering your registration details. Access Now
*Note that all scheduled times are in Mountain Time (MT).
Transforming Utility Management (Day 1 & 2)
Effective leadership has proved critical to handling the events of 2020. In a year that is still unfolding, utilities experienced priorities changing overnight. This session will explore the evolving impacts of the pandemic and the social landscape on utility workforce, finances, and water affordability.
Strengthening Public Trust (Day 1 & 2)
With water sector challenges becoming increasingly complex, it’s critical that a utility be a trusted source of information as well as reliable service within its community. Maintaining this trust is key to gaining support for capital projects and setting appropriate water rates. Water professionals will discuss the latest strategies and tools for effectively communicating with customers, public officials, employees and the public. Topics will include risk communications, community stewardship and best practices for multiple communications platforms.
Innovation and Technology / Smart Water (Day 1 & 2)
Addressing continual challenges to do more with less requires an innovative approach to meeting the evolving needs of the water sector. This innovation extends beyond technology to incorporate all facets of water utility operation. With an emphasis on smart water, these sessions engage innovation thought leaders in sharing best practices for water utility innovation.
Advances in Water Treatment (Day 1 & 2)
Water treatment challenges require innovative solutions – and today’s environment of competing priories requires a careful balancing of treatment effectiveness with factors such as economics, environment, and societal impacts. Experts will discuss the latest results and approaches to addressing drinking water issues.
Water Quality: Contaminants of Concern (Day 1 & 2)
Discover the latest cutting-edge information on the contaminants affecting drinking water from source to supply. These sessions provide the water sector need-to-know information to stay on top of emerged and emerging contaminants including PFOA and PFOS, manganese, inorganics, microplastics, non-point source pollutants, microbials, and DBPS. Discussion will include the latest on occurrence, advances in detection, health effects, and regulations and health advisories.
Sustainable Water Future (Day 1)
Protecting and managing water resource portfolios requires an integrated approach to ensure a sustainable water future. Experts will discuss the regulatory landscape, best practices for protecting your current source waters and look at new water supply sources all with the goal of developing a robust water supply portfolio that promotes utility resilience.
Exploring Infrastructure Solutions (Day 2)
North America’s water infrastructure, especially the underground pipes, is aging and in need of significant reinvestment. A large portion of this water infrastructure is approaching, or has already reached, the end of its useful life. Subject matter experts discuss renewing and replacing infrastructure, including lead service lines, financing these capital improvements and access to capital rank high on the list of utility concerns looking for solutions.
What does the AWWA Virtual Summit registration fee include?
Our AWWA Virtual Summit registration is a flat fee and includes all educational sessions, workshops, and all other add-on events.
Are there any discounts available?
If you register before September 11th you receive the Early Bird discount which is $25 off the regular rate. We have intentionally kept rates low so that attendance is easy on your budgets.
Do I have to register in advance, or can I register the day of?
We encourage you to register in advance so that we can be sure to have plenty of bandwidth available. However, you can register the day of the event.
Will I be able to interact with attendees and sponsors who are participating in the Virtual Summit?
Yes, you will be able to chat with attendees and sponsors during the event days.
Can I share my meeting login with other members of my team?
No, everyone waiting to view the Virtual Summit must register.
May I send someone in my place?
Yes. Substitutes must be received no later than 5:00 p.m. (MT) on September 21, 2020. After September 21, 2020, no substitutions will be allowed. Email requests for substitutions or cancellations to firstname.lastname@example.org or fax request to 303.347.0804.
Will my contact information be automatically shared with the sponsors?
Yes, by registering for the event you have agreed to the Information Release Policy.
What shall I do if I am being discriminated or harassed during the event?
Inform AWWA by contacting email@example.com. Refer to AWWA’s Code of Conduct.
Will CEUs be available?
Acceptance of virtual programming is different in every state. For Operator CEUs, state's prefer live attendance throughout the event on September 23-24. Recordings viewed after this time may not be awarded credit. AWWA is working diligently to obtain approvals from as many state agencies as possible, however please be aware there may be specific activity requirements on your end. For example, a licensing agency may require that you participate live (not through on-demand recordings) and actively demonstrate your engagement through quizzes, surveys, Q&A and other interactions. You must check with your state agency in advance to inquire about their requirements for your participation in an online conference event, to find out what it will take for you to be awarded continuing education from your particular state. Attendees will have access to certificates of completion, however, this may not imply that your state agency has approved the credits.
How will the sessions be presented?
Sessions are presented in short, engaging segments.
Will sessions be available after the event? For how long?
Sessions will be available to registered attendees for 30-days after the event. But you MUST be registered to view this content on-demand. Attendees will also be able to explore and interact with sponsor profiles for 30-days.
Will the sessions be interactive?
Yes, you will be able to ask presenters questions and interact with other attendees within the session.
What makes AWWA Virtual Summit different than other virtual events?
AWWA is a leader in delivering water knowledge. We strive to offer content that is both relevant and innovative. The AWWA Virtual Summit features speakers who are luminaries in the industry and experts in their subject matter. In additional to top-notch educational content, the summit offers engagement opportunities for you to connect to your peers across the globe.
Will there be technological assistance available throughout the event?
Yes, we will offer technological assistance throughout the summit. You will simply click on the question mark icon from within the platform for a list of FAQs or click the “contact us” icon for a form. On the day of the event, you may also call AWWA Customer Service at 1.800.926.7337.
What will the platform look like?
We will have video previews of the platform available approximately August 17th.
Are Sponsor opportunities available?
Yes, view a full list of opportunities.
What can I do in the sponsor area?
There will be an area within the platform where you can interact with sponsors, learn about their products and services, and even schedule time to see a demonstration.
Which internet browser will provide me with the best experience?
Listed in order of preference: Google Chrome, Firefox and Microsoft Edge.
Can I turn on my webcam during the event?
No, attendees will not be able to use webcams.
Can I call in and listen to the technical sessions?
No, all technical sessions utilize PC and Smart Phone audio only.
Can I view the Virtual Summit on a mobile device?
Yes, all mobile devices are supported within the platform.
Can I test my system prior to the Virtual Summit?
Yes, test your system now.
The sound of my session and/or sponsor video is not working or very faint, what do I do?
Please make sure you have an up to date modern browser, that your speakers are connected, and the volume is turned on by clicking over to an alternate website (like YouTube).
Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound card not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:
If it is grayed out, this is indication that the system is not configured for sound.
The video I am watching stops, or it continually stops and buffers, what do I do?
Network congestion can occur at any time due to the following problems:
To alleviate network congestion, you may want to consider the following:
The sound is working, but the video freezes, what do I do?
This is usually because of network congestion. Network congestion manifests itself in different ways:
Please refer to FAQ "The media player automatically stops or it continually stops and rebuffers" for reference on network congestion.
Pressing the “access session and/or sponsor” button doesn’t do anything, what do I do?
If you have a pop-up blocking software installed and it is active, it may be blocking the presentation console from opening. You many need to temporarily disable the pop-up blocking software in order to participate in the event.
When accessing the session and/or sponsor page, I cannot view the slides or the slides are not changing, what do I do?
Try refreshing the presentation by either hitting F5 on your keyboard or closing out and relaunching the presentation.
If you have joined a event, which has already started, please wait a few moments. The slides are either synchronized with the event and will flip with the next timed marker in the presentation or are user-controlled and can be flipped using controls located below the slides.
AWWA is committed to providing a safe, productive, and welcoming environment for all meeting participants and AWWA staff. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, AWWA staff members, service providers and all others are expected to abide by this Virtual Program's Code of Conduct.
This Policy applies to all AWWA meeting-related events, including those sponsored by organizations other than AWWA but held in conjunction with AWWA events, on public or private platforms.
AWWA has zero-tolerance for any form of discrimination or harassment, including but not limited to sexual harassment by participants or our staff at our meetings. If you experience harassment or hear of any incidents of unacceptable behavior, AWWA asks that you inform us by contacting firstname.lastname@example.org so that we can take the appropriate action.
Unacceptable Behavior is defined as: