Water utilities in Canada are receiving inquiries about a series of news stories on drinking water with lead levels that exceed Canada’s federal guidelines. This year-long investigation was spearheaded by more than 120 journalists from nine universities and 10 media organizations, including The Associated Press and the Institute for Investigative Journalism at Concordia University in Montreal. Journalists collected test results to measure lead exposure in 11 cities across Canada. AWWA has many resources available to help utilities communicate about lead in drinking water. Those include: AWWA Lead Resource page , which includes a printable brochure on lead Lead whiteboard animation available on YouTube Lead Communications Toolkit DrinkTap’s Lead in Water page The following messaging may be helpful to utilities engaging with media or customers about lead in water. Recommended Utility Messages to Customers [Name of Utility] cares about your health and has been acting for many years to help limit exposure to lead in drinking water. As a customer, there are some steps you can take to further help limit your exposure. Lead can impact normal physical and mental development in babies and young children, cause deficits in the attention span, hearing, and learning abilities of children, and increase blood pressure in adults. We take steps to control water chemistry to prevent lead from leaching into your drinking water. Lead does not come from the treatment plant or water main; it comes from lead service lines running between the water main in the street and the home, and from plumbing inside the home. In our community, we [have/do not have] lead service lines remaining in our system. Lead service lines in our community typically went into the ground during [time period when homes with lead service lines were constructed]. You can either contact us [if applicable] or hire a certified plumber to determine if you have a lead service line or other potential sources lead exposure in your home plumbing. If you have lead in the water pipe leading to your home or in your home plumbing, you should take precautions to protect your family and consider removing the sources of lead. The best way to eliminate lead risks is to remove potential sources of lead, including lead service lines and lead in home plumbing and fixtures. (See AWWA printable brochure ) You can reduce your risk of consuming lead in water by: Flushing out the lines after a period of stagnation to get fresh water that is coming from the main. Avoiding consuming water from the hot water tap, where lead is more likely to be present. Purchasing a point-of-use treatment device certified to remove lead. Using an alternative supply or bottled water until sources of exposure are removed. If you test for lead in your tap water, have the sample analyzed by a certified laboratory. [Make details available if possible.] Because portions of the lead service lines in our community are owned by [Name of Utility] and portions are owned by property owners, replacing them requires a collaborative effort. [Explain your utility’s approach to addressing lead service lines in your community.] [Name of Utility] offers low-income customers [relevant financing options or other programs to offset replacement expenses]. [Explain any other available state or other programs to assist lead service line replacement.] [Explain that there can be additional sources of lead exposure in home plumbing.] Questions can be directed to Greg Kail , AWWA director of communications.