During the coronavirus (COVID-19) pandemic, water customers and media may have questions about the safety and continued availability of drinking water and wastewater services. Messaging for utilities to consider is below. We understand this is a stressful time for our community and for the households we serve. Please know that we are here for you and are committed to taking all steps necessary to maintain safe, reliable water service. You can continue normal use of tap water. The U.S. Environmental Protection Agency (EPA) recommends that Americans continue to use and drink tap water as usual. COVID-19 has not been detected in drinking water supplies. [If your public health department has repeated this message, share that information.] According to the U.S. Centers for Disease Control and Prevention (CDC): “Conventional water treatment methods that use filtration and disinfection, such as those in most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19.” The World Health Organization adds that the “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low.” Handwashing using tap water is critical to preventing the spread of COVID-19. CDC and other health organizations recommend frequent handwashing for at least 20 seconds each time. Up-to-date information from EPA on COVID-19 and water can be found here . Remember that your toilet should not be used as a trash can. Do not treat other items like toilet paper. Please do not flush paper towels, “flushable” wipes, napkins, tampons, cotton balls, dental floss or other substances. Flushing nonbiodegradable items can result in backups and overflows. We are prepared to keep safe water flowing. We are well-prepared to continue providing water service throughout this pandemic. We have staff and infrastructure in place to maintain water service around the clock to help keep families healthy, clean and hydrated. [Share relevant facts from your business continuity plan.] Given the importance of hygiene and sanitation to prevent the spread of COVID-19, we are postponing water shutoffs until further notice. [Adjust this message as necessary for local conditions.] [Note: AWWA recommends utilities postpone water shutoffs during the COVID-19 pandemic. It’s also important to remember that when homes are returned to service after an extended period of time, thorough flushing may be required. See recommendations and resources on shutoffs and returning homes to service on the COVID-19 resource page.] AWWA recommends the following resources to ensure continuity of service throughout the pandemic: AWWA Coronavirus Resource Page AWWA Risk & Resilience Resource page USEPA America’s Water Infrastructure Act of 2018: Risk Assessments and Emergency Response Plans CDC Emergency Preparedness FDA Emergency Preparedness & Response Business Continuity Planning for Water Utilities: Guidance Document Questions can be directed to Greg Kail , AWWA’s director of communications, or Kevin Morley , AWWA’s federal relations manager.