AWWA has published “A Water Utility Manager's Guide to Community Stewardship,” which identifies strategies to ensure services are distributed equitably across service areas for the benefit of both the utility and customers. The guide, which is available for free download here , outlines strategies, tools and case studies for utilities looking to adopt a more active stewardship role in their communities. Strategies outlined include: Capital planning: eliminate disparities in access to service and service quality. Project design, construction and preventative maintenance: reduce impacts and integrate positive co-benefits into these functions. Contracting and procurement: increase contracting and procurement services with local, small, minority- and woman-owned businesses. Finance: make services affordable to all residents served. Customer service and communications: increase access to information and assistance. Environmental stewardship: increase opportunities for environmental stewardship and access to utility open space areas. Human resources: promote a welcoming culture and increase diversity, equity and inclusion in hiring, promotion and tenure. Questions can be directed to Steve Via , AWWA's director of federal relations, or Greg Kail , AWWA's director of communications.