Water utilities that serve at least 400,000 customers should be aware that the annual customer satisfaction survey from J.D. Power has been completed, according to a J.D. Power press release . ( Note: AWWA is not a partner in this survey. We are sending this advisory to allow member utilities to prepare for potential media and/or customer inquiries related to the report.) The survey, which gathered residential customer perceptions of water service, ranks 90 utilities by region based on customer satisfaction. According to the firm, “Overall satisfaction is measured by examining 33 attributes in six factors (listed in order of importance): delivery; price; conservation; billing and payment; communications; and customer service.” According to J.D. Power, the three key takeaways from its survey are: “Customer satisfaction goes down the drain as prices rise; “Declines observed in every factor; “Digital communications and customer service more important than ever.” Questions for AWWA may be directed to Greg Kail , AWWA director of communications.