Utility Management Standards

AWWA's Utility Management Standards are voluntary standards accredited by the American National Standards Institute. These standards are recognized worldwide and have been adopted by many utilities and organizations. The Utility Management Standards are intended to reinforce public confidence in utility performance by addressing common concerns including:
  • Heightened stakeholder interest in utilities’ efficiency and effectiveness
  • Raised government regulatory requirements
  • Closer public scrutiny of water quality issues, particularly those relating to health
  • Lesser budgets in order to reduce costs in both the public and private sectors without risk to quality
  • Greater concern about the environment among consumers

The Utility Management Standards identify appropriate practices, procedures and behaviors that support the various attributes of an effectively managed utility, and they can substantially assist any size utility and its supported community moving toward improved sustainability. Conformance with these standards builds on the water profession’s long-standing commitment to safeguarding public health and supporting and strengthening communities. In the end, these standards establish uniform assessment procedures and promote public and regulatory acknowledgment of excellence. Take a look at the list below and see which standards are right for your organization.

AWWA Standard G100-11

G100-11 book cover
AWWA G100-11 Water Treatment Plant Operation and Management

The purpose of this standard is to describe critical requirements for the operation and management of water treatment plants, including maintaining water quality, system management programs, and operation and maintenance of facilities.

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G100 Standard
G100 Operational Guide
G100 Set
G100-11 book set

AWWA Standard G200-09

G200-09 book cover

AWWA G200-09 Distribution Systems Operation and Management 

This standard describes critical requirements for the operation and management of potable water distribution systems, including maintenance of water quality, system management programs, and operation and maintenance of facilities, and verification.

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G200 Standard
G200 Operational Guide
G200 Set
G200-09 book set

AWWA Standard G300-14

G300-14 book cover

AWWA G300-14 Source Water Protection

This standard describes critical requirements for the effective protection of source waters.

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G300 Standard
G300 Operational Guide
G300 Set
G300-14 set

AWWA Standard G400-09

G400-09 book cover

AWWA G400-09 Utility Management System

The keystone of AWWA’s utility management standards, G400-09 describes consensus practices for establishing a utility management system for a water or wastewater utility that will promote continuous improvement.

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G400 Standard
G400 Operational Guide
G400 Set
G400-09 set

AWWA Standard G410-09

G410-09 book cover

AWWA G410-09 Business Practices for Operation and Management

This standard describes the critical elements of effective business practices for the operation and management of water and wastewater utilities.

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G410-09 Standard

AWWA Standard G420-09

G420-09 book cover

AWWA G420-09 Communications and Customer Relations

This standard describes critical requirements for establishing an effective communications and customer relations plan for a water and/or wastewater utility.

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G420-09 Standard

AWWA Standard G430-14

G430-14 book cover
AWWA G430-14 Security Practices for Operation and Management

This standard describes critical requirements for a protective security program for a water or wastewater utility.

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G430-14 Standard

AWWA Standard G440-11

G440-11 book cover
AWWA G440-11 Emergency Preparedness Practices

This AWWA management standard provides minimum requirements to establish and maintain an acceptable level of emergency preparedness based on the identified and perceived risks facing utilities in the water sector.

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G440-11 Standard

AWWA Standard G480-13

G480-13
AWWA G480-13 Water Conservation Program Operation and Management

This utility managment standard describes the critical elements of establishing, implementing, and evaluating an effective water conservation program.

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G480-13 Standard

AWWA Standard G481-14

G481-14 book cover
AWWA G481-14, Reclaimed Water Program Operation and Management

This standard includes requirements that are limited exclusively to operation and management practices for reclaimed water programs.

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G481-14 Standard

AWWA Standard G510-13

G510-13 book cover
AWWA G510-13 Standard for Wastewater Treatment Plant Operations and Management

This new AWWA standard describes the essential or critical requirements for the effective operation and management of a wastewater treatment plant.

For more details about the products, please select one of the following links:
G510-13 Standard

EUM Overlap

The Utility Management Standards are complementary and supportive of the Attributes of Effectively Managed Utilities and Keys to Management Success promoted by USEPA and six major water sector associations. Furthermore, the use of the standards and guidebooks in support of Effective Utility Management can accelerate the sustainability efforts of the utility and the community it supports.

All 10 attributes described in USEPA’s 2008 Effective Utility Management—A Primer for Water and Wastewater Utilities are mapped to the standards below with an abbreviation used in the correlation and status chart.

 Number Title
Standard Guidebook EUM Attribute(s)
 G100 Water Treatment Plant Operation and Management  X  X  PQ,OO
 G200 Distribution System Operation and Management  X  X  PQ,OO
 G300 Source Water Management and Protection  X  X  WA
 G400 Utility Management System  X  X  All Attributes
 G410 Business Practices for Operation and Management  X    IS,FV
 G420 Communications and Customer Relations Program  X    CS,SU,SS
 G430 Security Practices for Operation and Management  X   OR
 G440 Emergency Preparedness Practices  X    OR
G480
Water Conservation Program Operation and Management  X   SU
 G481 Reclaimed Water Program Operation and Management  X   PQ,SU
 G510 Wastewater Treatment Plant Operations and Management  X   PQ,OO
  Wastewater Collection Systems Operations and Management  In progress
  PQ,OO
  Biosolids Handling and Management   In progress   PQ,OO  
  Wastewater Pretreatment Program Management  In progress    OO,SS

PQ  Product Quality                                            SU  Community Sustainability
CS  Customer Satisfaction                                 OR  Operational Resiliency
ED  Employee and Leadership Education       WA  Water Resource Adequacy
OO  Operational Optimization                          SS  Stakeholder Understanding and Support
FV  Financial Viability
IS  Infrastructure Stability