utility managers at conference table

Effective Utility Management is a process for water and wastewater utilities to identify and address their management needs.

EUM is based on the 10 attributes of effectively managed utilities

  1. Product quality
  2. Customer satisfaction
  3. Employee and leadership development
  4. Operational optimization
  5. Financial viability
  6. Infrastructure stability
  7. Operational resiliency
  8. Community sustainability
  9. Water resource adequacy
  10. Stakeholder understanding and support

Effective Utility Management

Water EUM

Effective Utility Management logo

AWWA and five other associations representing the US water and wastewater sector have collaborated to identify and provide tools to promote effective utility management at the Water EUM website.

In early 2016, the Effective Utility Management Review Steering Group submitted a report titled Taking the Next Step: Findings of the Effective Utility Management Review Steering Group (PDF) to the EUM collaborating associations and the US Environmental Protection Agency. This report identifies updates to the original EUM framework to further the advancement of effective utility management.

Among the tools available at the EUM site are a:

  • Primer for Water & Wastewater Utilities that provides an overview of the attributes and keys to management success and a framework to help utility managers identify and address their most pressing needs.
  • Case Studies that provide an overview of four utilities that have applied all or part of the Primer concepts and tools
  • EUM fact sheet (PDF)

Other resources


Water Infrastructure: Moving Toward Sustainability

EPA logoUSEPA's resource titled Moving Toward Sustainability: Sustainable and Effective Practices for Creating Your Own Water Utility Roadmap can assist utilities by implementing proven practices over time at a pace consistent with their needs and the needs of the communities they serve.